Charles Scrymgeour | Page 18

I would like to thank the team at Mercedes-Benz of Natick. I recently purchased a car from the dealership would like to take a few moments to expand upon my interaction with their team of professiona Natick. I recently purchased a car from the dealership would like to take a few moments to expand upon my interaction with their team of professionals. Keep in mind the car I purchased was not a top of the line MB but a used BMW. This fact does not seem to matter to them and I do not think I would have been treated with any more respect if I had purchased a new Mercedes-Maybach. Charles Scrymgeour, my sales consultant, is truly a gentleman and consummate professional. He graciously spent lengthy conversations with me going over every detail of the car prior to and after my purchase. Charles immediately responded to my excessive number of calls without a hint of disdain. I believe Charles is an honest person that only is concerned with “doing the right thing”. I am grateful for his advice and listening to my incessant babble. I also spoke with Bernard Aoun, Sales Manager, Fahad Arshad, the General Manager and Kolls Oloko, the Finance Manager. All of these individuals were highly professional and extremely courteous in every facet of their individual lines of responsibility. I am an out of state buyer and did not view the car in person until it was sitting in my driveway. Mercedes-Benz of Natick is one of the few dealerships I would not hesitate in recommending to individual’s in my same circumstance. They perform an extensive inspection prior to advertising their vehicles and will take additional pictures if you desire. I cancelled an Independent Pre-Purchase Inspection after review all of the documentation associated with my car. The car I received is even better than the initial assessment provided by the MB Natick Team. Since I was shipping the car from Natick to Maryland and they provided the name of a transport company that they utilize frequently. That was another positive experience and a separate review. I am 65 years old and have owned approximately 50 cars over my life including numerous BMW’s, Mercedes, and Porsches. My interaction with Mercedes-Benz of Natick is the most positive purchasing experience in all of my automobile transactions. I am positive that I will utilize them in another purchase in the not to distant future. Thank you. More

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Excellent customer service Excelente customer service by Charle Scrymgeour. Always friendly, very attentive and happy. Great atitude. The service is always done properly and ver Excelente customer service by Charle Scrymgeour. Always friendly, very attentive and happy. Great atitude. The service is always done properly and very efficient ! The amenities is really nice, coffee area, seating area.... More

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An extremely positive experience from start to finish....BH I had been told that Charles Scrymgeour was the best, and he did not disappoint. A repeat MB owner, I tested the waters with other brands/dealers. Th I had been told that Charles Scrymgeour was the best, and he did not disappoint. A repeat MB owner, I tested the waters with other brands/dealers. Think he knew exactly what was going to be right car for me when all was said and done, but he was patient, knowledgeable and above all very professional until the decision was made. A true gentlemen in so many ways-I am back to where I started and am extremely happy to have been so ably assisted by Charles and the others on his team. Highly recommend! More

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One Stop Shop for your Mercedes!! Charles was the most genuine, trustworthy sales advisor I have met in the automotive industry, he's on top of it and sees it from a completely differe Charles was the most genuine, trustworthy sales advisor I have met in the automotive industry, he's on top of it and sees it from a completely different angle. if you are shopping for a Mercedes, Charles in Natick is your one-stop shop!! Fahad, thank you for the outstanding atmosphere you have created in your dealership. Thank You. More

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Charles has been great! Very knowledgeable and very friendly! If you need your new or preowned Benz Charles is the man! Special thanks to the GSM Manny Sheikh for going above and beyond to make it happ friendly! If you need your new or preowned Benz Charles is the man! Special thanks to the GSM Manny Sheikh for going above and beyond to make it happen! More

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HerbChambers Natick MB: Charles Scrymgeour is world class. I have worked with Charles Scrymgeour for the past three years on a wide variety of vehicle matters. He's been an exceptional agent on my behalf, and I have worked with Charles Scrymgeour for the past three years on a wide variety of vehicle matters. He's been an exceptional agent on my behalf, and we have become good friends. His sincerity, engagement, and professionalism is real; he's not a transactional person. I live three states away and I still travel 200+ miles for my vehicle needs, exclusively because of Charles. Furthermore, the dealership is always warm and welcoming without any hustle or pressure. It's just a fun place to visit; bonus: they have a great coffee/espresso machine, and always have a lot great snacks. I've been purchasing cars for 20 years, including managing a fleet of vehicles in that time. No auto industry professional comes close to Charles Scrymgeour's skills as a comprehensive advocate for the customer. If I were Herb Chambers, I would have Charles training the sales teams on how to cultivate, sustain, and create strong relationships, with guests who visit Chambers' dealerships. For her part, Caroline Eva has been a joy to work with on all technology and performance matters related to my vehicle. She is a hard worker who knows the vehicle inside and out. More

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Treated very fairly and great responsiveness by personnel. Newly leased vehicle handled by Charles Scrymgeour in a very polite and professional manner. He was very responsive on many detailed items given to h Newly leased vehicle handled by Charles Scrymgeour in a very polite and professional manner. He was very responsive on many detailed items given to him in order to satisfy our situation. He followed up on the vehicle order, informed us on the cargo ship progress and coordinated the final delivery. We have also used this dealership for service for many years and the personnel have also been very cooperative and knowledgeable. More

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Amazing Purchase Experience I had a great sales experience at Mercedes-Benz of Natick. Charles Scrymgeour took time to understand my needs and preferences when it came to finding I had a great sales experience at Mercedes-Benz of Natick. Charles Scrymgeour took time to understand my needs and preferences when it came to finding a new Mercedes, Charles used his deep product knowledge to help me land on a 2020 GLC 300 SUV, we went for a test drive and he quickly followed up after narrowing down the inventory. From the moment I walked in until delivery, everyone, including Danny (Manager), was friendly and focused on my needs. Tim executed the financing quickly and painlessly while Caroline spent a significant amount of time making sure that I knew every feature in my new Mercedes. Excellent customer service and a great price! More

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Exceptional service Charles listened to my needs and wants and brought me the car that fits and suits me. Very happy with the sales and service provided. Charles listened to my needs and wants and brought me the car that fits and suits me. Very happy with the sales and service provided. More

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Visit Mercedes-Benz of Natick and ask for Agent Charles I recently leased my first Mercedes from Mercedes-Benz of Natick. Coming from several years of Lexus vehicles, I arrived at the dealer with pretty hi I recently leased my first Mercedes from Mercedes-Benz of Natick. Coming from several years of Lexus vehicles, I arrived at the dealer with pretty high expectations, and Charles Scrymgeour exceeded them. He helped us figure out the right vehicle for us, and there was never any pressure. My past experience with car dealers is that you never hear from them again once you drive away in your new car. Charles has followed-up multiple times just to check in and ask how we like our new E450, and if we have any questions or concerns. When its time to replace the car, I'm going straight to Agent Charles! More

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