Great experience! They were friendly and very patient with my concerns and numerous questions. I arrived late after work and Chris didn’t rush the process at all, even taking time to set up my blue-tooth/gps, even though it was well past closing.
"Great experience "
- Anderson Merritt
Everyone I dealt with at Nalley Acura was awesome! This is the best experience I’ve ever had purchasing a car. I highly recommend them!
"Used Car Sale"
This dealership offer exceptional services and is reasonable when comes to decision making. The customer service rep who assisted me was Chris and he did a good job!
"Great Car, Great People"
Chris Pugh was ready to help me and answered all of the questions I had about this whole experience with purchasing my first car. After we nailed down everything price-wise, the financing process went through very smoothly. Everyone involved was very nice, respectful, and professional throughout the whole process.
"Terrible! Terrible! Terrible!"
How does one describe one of the most awful experiences imaginable. I went in to purchase a used Suburban from the Nalley Acura dealership. The dealership worse than low balled me on my trade in. I will say the salesman Chris Pugh was accommodating and worked with me. We had the deal “half” done but my wife was unable to come with me to the dealership. Since the deal was “half” done and my trade in was already in their “possession” Nalley had me take the “new” car home and return 3 days later with my wife to complete the deal. Mind you, I was still not happy nor was my wife with the trade in offer. I contacted the dealership and told them we were not happy with the deal and would be returning the vehicle. In the mean time another local dealership had offered me $2,000 more for my trade, they hadn’t even looked at. When I brought the vehicle back I was met by a very aggressive sales manager Charles Wilson demanding that I pay them $522 dollars for the services they did to my trade in. I told him that I would not pay because we had not even finalized the deal for the new car. I reminded him that services to my car were not my responsibility nor did I ask to have repairs of any kind made. To add fuel to the fire, Mr. Wilson refused to give me my car back until I paid for “repairs” but the dealership could not give me an itemized receipt of services they claimed to have completed. Mr. Charles Wilson said that I had to take his word for it. He was very aggressive and threatening with me then went and hid in his office and refused to give me my car until charges were paid. Chris Pugh the salesman then went to another source and was able to provide an itemized list of the services. Charles Wilson claimed the dealership replaced brakes. I know for a fact they brakes were not replaced. The vehicle had after market wheels that had specific lug nuts that required a key to remove. This key was still in my possession and there was no way to remove the wheels to get to the brakes. Moral of the story, Nalley Acura treated me horribly, strong armed me, held my vehicle hostage and stole $500 dollars from me for services that were not completed. I will escalate and keep escalating until I get the results that will satisfy this terrible experience. I have had very pleasant experiences purchasing vehicles from other Nalley locations but I would never recommend anyone purchase a vehicle from this location.
"Great job "
- Sam K
Chris Pugh is an exceptional client advisor to work with. He made the process so easy! He was not pushy and was transparent throughout my visit!