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Start your review of Charles Wilson.
Charles Wilson
Charles Wilson at Nalley Acura
4.3

Charles Wilson

Sales Manager

Nalley Acura

1355 Cobb Pkwy S
Marietta, GA 30060

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6 Reviews of Charles Wilson

September 11, 2019

Dealership Rating
Employee Rating

"Recommend! "

- Maddy

Great experience! They were friendly and very patient with my concerns and numerous questions. I arrived late after work and Chris didn’t rush the process at all, even taking time to set up my blue-tooth/gps, even though it was well past closing.

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Recommend Dealer
Yes

Other Employees Tagged: Chris Pugh

September 07, 2019

Dealership Rating
Employee Rating

"Great experience "

- Anderson Merritt

Everyone I dealt with at Nalley Acura was awesome! This is the best experience I’ve ever had purchasing a car. I highly recommend them!

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Recommend Dealer
Yes

Other Employees Tagged: Chris Pugh

August 19, 2019

Dealership Rating
Employee Rating

"Used Car Sale"

- Coolz

This dealership offer exceptional services and is reasonable when comes to decision making. The customer service rep who assisted me was Chris and he did a good job!

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Recommend Dealer
Yes

Other Employees Tagged: Chris Pugh

January 08, 2019

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Employee Rating

"Great Car, Great People"

- zacman94

Chris Pugh was ready to help me and answered all of the questions I had about this whole experience with purchasing my first car. After we nailed down everything price-wise, the financing process went through very smoothly. Everyone involved was very nice, respectful, and professional throughout the whole process.

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Recommend Dealer
Yes

Other Employees Tagged: Chris Pugh, Leon Yarborough

December 31, 2018

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Employee Rating

"Terrible! Terrible! Terrible!"

- Ensain223

How does one describe one of the most awful experiences imaginable. I went in to purchase a used Suburban from the Nalley Acura dealership. The dealership worse than low balled me on my trade in. I will say the salesman Chris Pugh was accommodating and worked with me. We had the deal “half” done but my wife was unable to come with me to the dealership. Since the deal was “half” done and my trade in was already in their “possession” Nalley had me take the “new” car home and return 3 days later with my wife to complete the deal. Mind you, I was still not happy nor was my wife with the trade in offer. I contacted the dealership and told them we were not happy with the deal and would be returning the vehicle. In the mean time another local dealership had offered me $2,000 more for my trade, they hadn’t even looked at. When I brought the vehicle back I was met by a very aggressive sales manager Charles Wilson demanding that I pay them $522 dollars for the services they did to my trade in. I told him that I would not pay because we had not even finalized the deal for the new car. I reminded him that services to my car were not my responsibility nor did I ask to have repairs of any kind made. To add fuel to the fire, Mr. Wilson refused to give me my car back until I paid for “repairs” but the dealership could not give me an itemized receipt of services they claimed to have completed. Mr. Charles Wilson said that I had to take his word for it. He was very aggressive and threatening with me then went and hid in his office and refused to give me my car until charges were paid. Chris Pugh the salesman then went to another source and was able to provide an itemized list of the services. Charles Wilson claimed the dealership replaced brakes. I know for a fact they brakes were not replaced. The vehicle had after market wheels that had specific lug nuts that required a key to remove. This key was still in my possession and there was no way to remove the wheels to get to the brakes. Moral of the story, Nalley Acura treated me horribly, strong armed me, held my vehicle hostage and stole $500 dollars from me for services that were not completed. I will escalate and keep escalating until I get the results that will satisfy this terrible experience. I have had very pleasant experiences purchasing vehicles from other Nalley locations but I would never recommend anyone purchase a vehicle from this location.

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Recommend Dealer
No
Jan 23, 2019

Nalley Acura responded

Hi, thank you for your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I'd like the opportunity to discuss this with you. Please reach out to me at (678) 810-1971 at your earliest convenience to discuss how we can turn your experience into a positive one. Bill Morell, General Manager

November 03, 2018

Dealership Rating
Employee Rating

"Great job "

- Sam K

Chris Pugh is an exceptional client advisor to work with. He made the process so easy! He was not pushy and was transparent throughout my visit!

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Recommend Dealer
Yes

Other Employees Tagged: Chris Pugh

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