Charlie Hook
Charlie Hook at Orem Toyota

Charlie Hook

F&I Manager

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.6
368 Reviews
4.6

368 Reviews

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368 Reviews of Charlie Hook

October 10, 2025

Dealership Rating
Employee Rating

The service was excellent as well as the experience. Stayed till late hours but it was worth it. More

by coco_7wk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 10, 2025

Orem Toyota responded

We appreciate your positive review and are thrilled to hear you had an excellent experience with our service at Orem Toyota. Take care.

October 06, 2025

Dealership Rating
Employee Rating

I was buying my first car and Charlie was great. He went over everything and was so sweet. Thank you for everything More

by tonyasimi67
Sales Price Transparency
Recommend Dealer
Yes
Oct 14, 2025

Orem Toyota responded

We're glad our team could assist you in purchasing your first car. Thank you for choosing Orem Toyota.

September 18, 2025

Dealership Rating
Employee Rating

From start to finish the sale was easy. I didn’t feel like they ever tried to sneak any random pricing onto the car. They explained all costs and were willing to negotiate a better financin More

by troy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryce

Sep 29, 2025

Orem Toyota responded

We appreciate your feedback and are glad to hear you had a smooth experience with us at Orem Toyota. Wishing you many great adventures in your new car.

September 10, 2025

Dealership Rating
Employee Rating

Charlie was fantastic! He was so informative and gave me all of the information I needed to finance my vehicle. More

by Wwdanniedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Carsen

September 10, 2025

Dealership Rating
Employee Rating

Charlie was fantastic! He was so informative and gave me all of the information I needed to finance my vehicle. More

by Wwdanniedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Carsen

Sep 10, 2025

Orem Toyota responded

We’re glad to hear our team was able to provide such helpful service. Thank you for sharing your positive experience with us at Orem Toyota.

September 02, 2025

Dealership Rating
Employee Rating

For a cash paying customer, it surely took too long to get out of there. More

by JLCREID
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Drew Brown

Oct 01, 2025

Orem Toyota responded

Hello, We appreciate you sharing this review. Here at Orem Toyota, it is always our goal to provide five-star service for our guests. If you'd like to further discuss your wait time, please don't hesitate to give me a call. Customer Relations Manager 801-223-4406

July 26, 2025

Dealership Rating
Employee Rating

All in all it was good. But there wasn’t enough finance people around at the time. I waited a while but for the most part it was good. More

by bertcox54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ismael Flores

Jul 26, 2025

Orem Toyota responded

Thank you for your feedback. We appreciate your patience and will share this with our team to improve the experience at Orem Toyota.

July 19, 2025

Dealership Rating
Employee Rating

Austin was awesome and educated about the vehicle. Him, the accessory and finance people made it all happen to have the most perfect truck! More

by Andreamower
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Brown, Nate Casper , Austin Russell

Jul 19, 2025

Orem Toyota responded

We're glad to hear our team made your truck purchase a great experience. Enjoy your new vehicle!

June 30, 2025

Dealership Rating
Employee Rating

It was a great experience. Kyle helped me find the right vehicle and made the process as easy as possible. More

by michael.hedge
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bourgeois, Colby Sanders

Jun 30, 2025

Orem Toyota responded

We're pleased to hear you had a great experience. Our team was glad to assist you in finding the right vehicle.

June 02, 2025

Dealership Rating
Employee Rating

I appreciated the shuttle service to and from work and the hours provided for this. More

by jonken2311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brock DeLuca

Jun 05, 2025

Orem Toyota responded

We're pleased to know you valued our shuttle service. Thank you for sharing your experience with us.

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