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Charlie Hook
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310 Reviews
310 Reviews
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310 Reviews of Charlie Hook
March 04, 2024
I have been very disappointed in your customer service. We liked our salesman but the finance guy was very rude. He yelled at our sales guy in front of us and it was very inappropriate. I have called three We liked our salesman but the finance guy was very rude. He yelled at our sales guy in front of us and it was very inappropriate. I have called three times to try to find out when my running boards get in and no one has returned my calls. When I was in getting my license plates the guys in the service station were so sweet. But Rick that would know about my running boards was leaving for lunch and couldn't be bothered to find out the ETA of them. I still don't know when they will come in. I am frustrated. When we came in to pay for the truck the front desk girl was super rude and it really just doesn't seem like you want return customers. We paid cash for our vehicle and we do need a car in the next couple years but we will probably won't be buying one from you guys. More
by TRACEELSHELTON
Verified CustomerOther Employees Tagged: Rick Elliott, Chris Jacobson , I don't know who Kaua Pouha is he is not who sold us our truck
Helpful 
March 02, 2024
It’s was a great experience for me catering to my every needs, and suddenly one of the best cars for the best deal I could ever find. Can’t wait to do more business with this company. needs, and suddenly one of the best cars for the best deal I could ever find. Can’t wait to do more business with this company. More
by aromanrony
Other Employees Tagged: Brock DeLuca
February 19, 2024
Kyle and Spencer were wonderful to work with on the acquisition of my new 24 Tacoma! Love it! Thanks Guys acquisition of my new 24 Tacoma! Love it! Thanks Guys More
by JOHN@BOARDOFPROVO.COM
Other Employees Tagged: Kyle Bourgeois, Rick Elliott, Spencer Lee
February 17, 2024
Alex Saii was the salesman who took us for a test drive in the Tacoma. He was very helpful and honest about the truck we were interested in. It was what convinced us to go forward with buying the first tr in the Tacoma. He was very helpful and honest about the truck we were interested in. It was what convinced us to go forward with buying the first truck we test drove. We appreciated the honesty and the lack of xx that is the usual for salesmen. Everything went smoothly and we had a good experience with all the individuals we dealt with at Brent Brown Toyota More
by willameena
Other Employees Tagged: Drew Brown, Rick Elliott , Alex Saii
February 17, 2024
Alex Saii was the salesman who took us for a test drive in the Tacoma. He was very helpful and honest about the truck we were interested in. It was what convinced us to go forward with buying the first tr in the Tacoma. He was very helpful and honest about the truck we were interested in. It was what convinced us to go forward with buying the first truck we test drove. We appreciated the honesty and the lack of xx that is the usual for salesmen. Everything went smoothly and we had a good experience with all the individuals we dealt with at Brent Brown Toyota More
by willameena
Other Employees Tagged: Drew Brown, Rick Elliott , Alex Saii
February 07, 2024
Excellent service ! ! Very helpful in our search for a new car!! Would definitely recommend to everyone !! ! Very helpful in our search for a new car!! Would definitely recommend to everyone !! More
by austinbascom
Other Employees Tagged: Brian Boyd, Ismael Flores
February 01, 2024
They were super helpful, ontop of things, helpful, friendly, and did a great job helping me find what I was looking for. friendly, and did a great job helping me find what I was looking for. More
by cggreen7
Other Employees Tagged: Joel Kitchen, Shad Rawlings, Austin Wells , Brock Meadows
January 24, 2024
Good attention and service throughout. I appreciated the input and interactions. I would buy again from Brent Brown Toyota I appreciated the input and interactions. I would buy again from Brent Brown Toyota More
by COSIMPSON2003
Other Employees Tagged: Nate Casper, Bridjer Meadows
January 03, 2024
As soon as I got my new Tacoma home I started hearing noises coming from the engine after the ignition was turned off. I notified my salesman and asked for help. I've tried to get information from the noises coming from the engine after the ignition was turned off. I notified my salesman and asked for help. I've tried to get information from the service manager also and am not happy with the responsiveness or knowledge. I would appreciate someone contacting me for resolution! More
by RUSSELLNIELSON
Other Employees Tagged: Ismael Flores, Steven Smith
January 03, 2024
A friend recommended Brent Brown Toyota to me so when I needed a new car, I paid them a visit. I first talked to Wade Henrie, the manager who was very friendly and helpful. He introduced me to Drew Brown. needed a new car, I paid them a visit. I first talked to Wade Henrie, the manager who was very friendly and helpful. He introduced me to Drew Brown. Drew went with me on the test drive. He was very personable and knowledgeable. I purchased a new car which I really like. I highly recommend Brent Brown Toyota. They are awesome. More
by terdoctor
Other Employees Tagged: Drew Brown, Brian Boyd
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