Charlie Odden | Page 5

Sales lady too busy. Sales lady let me take delivery of my new car without my temporary plate paper. Dealership is 25 miles from my house, not driving back up to get it. S Sales lady let me take delivery of my new car without my temporary plate paper. Dealership is 25 miles from my house, not driving back up to get it. So they mailed it and I had to drive three days without proof of plates. Now that I think about it, they never told me when I'd be getting my new plates either. Sales lady breezed right through my Ford certified papers and offered me zero information about it besides getting two keys. I had to physically search for someone to take my keys to my trade in when I was ready to leave. My sales lady was too busy with other people and I couldn't find her. The vehicle I purchased had "rail spots" all over the tailgate I had to clean myself when I got home (took 2 hours and polishing compound to get it off, not fun). Vehicle wasn't detailed on the inside, crumbs and smears on the top of dashboard when I took delivery. Outside was otherwise clean. They did replace the rear brake rotors, turned the front ones, and replaced front brake pads. I also got 4 brand new tires installed; all this was free. Also oil was freshly changed and they filled the gas tank. Larry, the finance guy was excellent and made that portion of the sale the most pleasant. He's got a great sense of humor and had us very relaxed and laughing. He wasn't pushy about selling the extended warranty at all. We appreciated that. I was also supposed to have two missing paint areas filled in, but apparently their service tech for that only comes in 3 days a week? Of course he wasn't in on the day we purchased...So I am having to drive up 30 mins to get that 5 min job done. Overall experience was ok, free water bottles and popcorn was nice; comfortable waiting area. Selection of vehicles was massive, but I went there knowing which vehicle I wanted. I probably would use this dealership again, but choose a different sales person. More

by bp3500 Verified Customer Verified Customer

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The best ever buying experience !! Northcountry Ford , Minnesota’s best Dealer, they have all makes Models on the used car side and the best Ford Lincoln inventory too. Prices so low Northcountry Ford , Minnesota’s best Dealer, they have all makes Models on the used car side and the best Ford Lincoln inventory too. Prices so low we Bought Two. Premium Service from the entire staff. More

by GONUTSGUY Verified Customer Verified Customer

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Purchase of vehicle Nice selection of vehicles easy to deal with Fast vehicle prep And paperwork to complete the transaction. Clean lounge area pleasant surroundings for Nice selection of vehicles easy to deal with Fast vehicle prep And paperwork to complete the transaction. Clean lounge area pleasant surroundings for plus free popcorn More

by wojosr Verified Customer Verified Customer

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It was a great experience thanks for the loaner car The service was great the follow-up was was great giving me a free loaner car really helped out a lot I like the fact that the tech called me and talk The service was great the follow-up was was great giving me a free loaner car really helped out a lot I like the fact that the tech called me and talk to me personally about the problem it seem to cut out the middleman and reduce the amount of confusion and what was wrong versus what I was saying let's Communication Breakdown More

by PARSONSTRUCKING1349 Verified Customer Verified Customer

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Service on my car after buying it a little over a week ago. I bought a used Mazda from North County Ford and a couple days after buying it, it started making a rattling sound. Was told I had to talk to Charlie I bought a used Mazda from North County Ford and a couple days after buying it, it started making a rattling sound. Was told I had to talk to Charlie to get it in to service. After a week or more of trying to get a hold of him, he never contacted me back. Finally called my sales person annoyed about the sound and Charlie not getting back to me. Took 2 more phone calls from my sales person to Charlie for him to get back to me. I brought my car into sales where they were rude from the get go. 2 days later, went back to get my car and drop off rental, where I was waiting in the service area for 15 minutes with no one to be seen. More

by NLARSON25 Verified Customer Verified Customer

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Fast Purchasing Process/Slow Service Response Purchasing process was simple, fast and efficient. In and out in less than an hour. The salesman that helped was very receptive and always answered my Purchasing process was simple, fast and efficient. In and out in less than an hour. The salesman that helped was very receptive and always answered my calls, the finance member was a delight to work with as well and was honest on warranty options and upgrades. Unfortunately I had to bring the truck back the next day due to a Check Engine Light. Only issue was trying to get calls back from service. More

by F-350 Verified Customer Verified Customer

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Great per usual. Only place that we trust. Great customer service, always felt like we're talking with family about our vehicles. My husband and I have been coming her Only place that we trust. Great customer service, always felt like we're talking with family about our vehicles. My husband and I have been coming here for years. My in-laws have come here as well. We have leased vehicles, bought one of those and recently purchased another from North Country. It's a reputable location that takes pride in providing great service. Knowledgeable staff that actually seem to care about you and your families best interests getting vehicles. More

by Katie B. Verified Customer Verified Customer

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Brad Arnold was the best salesman! Brad found the best vehicle to fit my needs & wants, a Ford Escape! He was patient and understanding working for me to find the best one on the lot. T Brad found the best vehicle to fit my needs & wants, a Ford Escape! He was patient and understanding working for me to find the best one on the lot. Thanks, Brad More

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Mark Tallarico is the best! I recently purchased a 2009 Lincoln MKS and can only say that I was very impressed working with Mark. He takes the time to listen to your questions an I recently purchased a 2009 Lincoln MKS and can only say that I was very impressed working with Mark. He takes the time to listen to your questions and provide timely answers by phone. A few days after taking delivery of my vehicle, the "check rear park aid" indicator came on. I called and explained the situation to him. He said that they would take care of this for me & to get in touch with Charlie in Service. I spoke with Charlie on the phone. I brought the car in the next day & it was fixed at no charge! This is a sales & service team that will take care of you after the sale if any issues come up. Thanks so much for a great buying experience. I will definitely recommend my friends when they are in the market for a new or used car. Mark Z. More

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Great Service Great working with Charlie and Will in getting some warranty work done on my new-used car. I look forward to working with them in the future. Great working with Charlie and Will in getting some warranty work done on my new-used car. I look forward to working with them in the future. More

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