Charlie Piper
Charlie Piper at Miracle Ford
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Charlie Piper | Page 10

Internet Sales Consultant

Miracle Ford

1394 Nashville Pike
Gallatin, TN 37066

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4.8
106 Reviews

Hello, My name is Charlie Piper. I have been with Miracle Ford for ten years now. I have lived in Sumner Co. for 37 years as well. I pride myself on excellent customer service to each and every person that I come in contact with. I also take the time to share the knowledge that I have learned about the vehicle's that I sell as well. I know the car buying experience is not always the best one. I make the entire buying experience fun and exciting one. From the beginning when I shake your hand, until I hand you the keys at the very end. I keep each one of my customers knowing what is going on every step of the way and take my time with a no pressure approach. Miracle Ford is one of the best car dealerships around. It is so nice to work for a family owned business where we focus on the customers and striving to earn everyone's business that we touch. If there is any thing that I can do to assist you, please feel free to contact me any time!

Dealership Experience

10 yrs, 1 mo

Industry Experience

10 yrs, 1 mo

Specialties & Trainings

Ford Bronco Specialist

PDS Financial Training

View more specialties & trainings
4.8

106 Reviews

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106 Reviews of Charlie Piper

February 13, 2017

Dealership Rating
Employee Rating

Awesome experience We leased a new Ford Escape and Daniel Custodio and the Miracle team did a great job helping us pick the right vehicle, get it financed and out the do More

by kevshreff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Custodio

January 30, 2017

Dealership Rating
Employee Rating

Great Review Jeremy Troutt and Charlie Piper helped me find my new truck. They were incredibly helpful and not pushy. I will definitely send friends and family the More

by kross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Troutt

Feb 06, 2017

Miracle Ford responded

Kross, Thank you for your purchase. We're very glad to see that our staff was not pushy. Giving our customers enough information to make an informed decision without being pushy is our sales method. Jeremy and Charlie exemplify this method very well as is evidence by your 5 star review. Thanks again!

January 29, 2017

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Employee Rating

Very easy, great experience Knowledgable, friendly and efficient team. Whole process was painless and I got exactly what I wanted. Understood that all customers are different a More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Custodio

Feb 06, 2017

Miracle Ford responded

Carol, Thank you for your review. We really do try to make our customer's purchases painless. We understand you are making a big decision that may be with you for many years. Knowledge and efficiency are key points of emphasis in our daily work routines. We are very pleased you selected us and we look forward to seeing you for your regular service work.

January 09, 2017

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Employee Rating

Bought a ford edge This visit was great. Not like a typical car lot where they try to get you to buy something you can not afford. We told Daniel Custodio are budget and More

by Lilpittman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Custodio, Coach Rollins

Feb 06, 2017

Miracle Ford responded

Lilpittman, Thank you for your purchase and taking time to review our sales staff. We try not to be like your "typical car lot" and we're pleased our approach worked for you. It's important for us to give our customers all of the information they need to make an informed decision for their budget because, yes you do matter! And heck, if we've got extra food, our customers are always welcome to it. At Miracle Ford you CAN have your cake and eat it too!

December 25, 2016

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Employee Rating

Excellent Service Again! They were a real life-saver on this purchase. Earlier the same day I had totaled my 2015 Ford F150 pickup. Checking the inventories of local dealers, More

by radioDave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Odell , Marty Denson, John James

Dec 26, 2016

Miracle Ford responded

radioDave, Thanks so much for your kind review. We're so sorry that your vehicle was totaled (glad you're OK), but very pleased we could be able to help you replace it and do it so quickly. It's nice to see that many in our organization were able to pitch in and help. From Marty Denson in the body shop to several in our sales staff, it looks like it was a team effort which is what we always strive to achieve. Thanks for your purchase and we hope you can keep this F-150 much longer than the last.

December 19, 2016

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Employee Rating

"Great People" My husband and I were very pleased with the experience while purchasing our Ford Explorer. After searching for months we narrowed it to two vehicle More

by Phyllis Olson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Hopper, John James, Coach Rollins

Dec 20, 2016

Miracle Ford responded

Phyllis, Thank you very much for your purchase and taking the time to post a review. It is very nice to see that four people involved in the purchase process were deserving of top marks. We work very hard at creating a team environment where everyone has an important role and helps others as needed. It's rewarding to see that it is working. Thanks again for your purchase and we look forward to seeing you back for your regular maintenance.

November 13, 2016

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Employee Rating

Excellent service from start to finish. I was looking online for a new truck and found the exact one I wanted at Miracle Ford. I initially talked to Bryan Hopper, who is one of the managers More

by Tony D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Galvin Jr , Daniel Custodio, Bryan Hopper

Dec 17, 2016

Miracle Ford responded

Tony D, Thanks for taking the time to post your stellar review. Earning 5 stars for all of these people is not an easy task. It's starts from the top and flows down as you experienced. We can only say thank you very much, we are very flattered and we will strive to maintain this rating with you in the years to come.

November 11, 2016

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Employee Rating

Best place to buy! Purchased my second new vehicle from the crew at Miracle Ford. Always a top rate experience. Fun and friendly atmosphere! Will definitely buy my next More

by Phoenix.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Galvin Jr, Jim Morgan , Daniel Custodio

Dec 17, 2016

Miracle Ford responded

Phoenix, thanks for your purchase. We are very grateful that we maintained a good relationship with you and earned the right to be able to have you purchase from us a second time. We understand the value of retaining our customers, many of whom are like you; multiple owners of our Fords. We will strive to keep you satisfied again and look forward to seeing you back for your regular maintenance.

August 23, 2016

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Employee Rating

Will be back for my next vehicle Charlie was very accommodating when I bought the truck, but he also checked back after the sale and even got some items out of the old trade-in I had More

by Ema12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2016

Miracle Ford responded

Ema12, Thank you for recognizing Charlie Piper for a job well done. It's nice to see the follow up, since we believe our relationship starts with the sale where some salespeople believe it ends when you drive off.

August 22, 2016

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Employee Rating

Customers are King! Next to buying a home, buying a new vehicle is one of the most stressful purchases a family makes. Thank you to the entire Miracle Ford team for maki More

by TimMary007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Hopper, Adam Sloan

Aug 30, 2016

Miracle Ford responded

TimMary007, Thanks for the review and your continued patronage. We are very pleased to have added Adam SLoan to our staff and glad that he merited your recognition. We appreciate your recommendation.

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