Chase Raymond

Alisa C. ’s Reviews 1.0 star rating I spent months researching trucks before talking to a car sales person. I was already wary being a female and making this ’s Reviews 1.0 star rating I spent months researching trucks before talking to a car sales person. I was already wary being a female and making this purchase independently. I worked many overtime shifts in order to afford my first truck ever. Amherst advertises with pride how they treat their customers like family and their vehicles go through this thorough inspection. I purchased a 2020 Dodge Ram from Chase. I also purchased a Warranty as an added layer of protection. Week one with my truck and it randomly wouldn't start. Sometimes for five minutes sometimes for thirty. I had documentation of my communication with everyone at this place from Chase to the head mechanic Ed to finally the GM Paul who not only is rude but is also a liar. I absolutely did everything but beg them to please help me out. They kept my truck for three weeks and gave it back stating they replaced the back window which somehow was going to fix the truck randomly not starting. Within 24 hours the SAME problem was happening. I spent a year going back and forth and when it finally STOPPED starting all together I was instructed BY PAUL to take it to the RAM mechanics in Barberton. That was an entire other joke. I know little about auto repair but being an intelligent person suggested maybe they might want to check the STARTER. This is after they charged me over six hundred dollars out of pocket for a new battery and fuse. Well DUH! OF COURSE THE BATTERY IS DEAD AFTER I PUSHED THE REMOTE START OVER AND OVER BECAUSE THE TRUCK WOULD NOT START!! Then I had to pay for a rental because Spitzer had my truck three weeks using up my rental car allowance through my warranty yet fixed NOTHING! As if that wasn't bad enough I was told by the tow truck driver both my front tires were dangersouly dry rotted. I also had two cracked exhaust manifolds. Mind you I drove this truck 4 minutes back and forth to work and no where else because I was TERRIFIED of being stuck!! As it turned out after I had to tell the mechanic how to do his job IT WAS THE STARTER!!! I paid a $100 deductible and it has ran like a champion since. These people treated me like a dumb woman, ignored me, and to add insult to injury refused to make anything right when I reported them to the BBB and the Ohio Attorney General. I will NEVER go back to this place. If you want honesty and not to be treated like royalty until those papers are signed then completely disregarded and ignored DO NOT GO HERE TO PURCHASE A VEHICLE ! If I could rate them ZERO STARS I WOULD!!! More

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Chase Raymond is a very attentive sales person. He took very good care of my wife and myself. The used car we purchased was gone over with a fine toothed comb by their service department. I look forward to very good care of my wife and myself. The used car we purchased was gone over with a fine toothed comb by their service department. I look forward to working with them again in the future. More

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Angelo was a really good salesman. Not pushy and very knowledgeable. The financing part went really good and was very informative. We went over the car many times just to answer questions. It was a very knowledgeable. The financing part went really good and was very informative. We went over the car many times just to answer questions. It was a very nice buying experience. very nice dealership and very professional. More

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Working with Spitzer of Amherst was a wonderful experience. I purchased a pre-owned Ram truck, and Chase made the process so simple. I was purchasing from out of state, and he was attentive, thorou experience. I purchased a pre-owned Ram truck, and Chase made the process so simple. I was purchasing from out of state, and he was attentive, thorough and responsive to my questions/concerns in timely manner. The entire staff at Spitzer of Amherst was welcoming and a real pleasure to to do business with. I absolutely recommend Spitzer of Amherst, to any new/pre-owned vehicle shoppers out there. More

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