Cherie Fitzpatrick | Page 6

Excellent I scheduled appoint for the recall piece for Yukon and service was fast. No issues to report. Thanks for the service and customer service. Thanks I scheduled appoint for the recall piece for Yukon and service was fast. No issues to report. Thanks for the service and customer service. Thanks More

by lovemde Verified Customer Verified Customer

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Great Service I think John Paul's GMC offers trustworthy service at a fair price. They are very customer focused. They also provide nice coupons that help with pr I think John Paul's GMC offers trustworthy service at a fair price. They are very customer focused. They also provide nice coupons that help with pricing. I had an oil change; tire rotation; engine and cabin filters replaced, my back windshield wiper blade replaced, and a 27-point inspection, all for just over $147 without using any coupons. (GM provided rebates until the end of this month for the filters, blade, and oil change.).. I think the filters may have been a little overpriced, but I do not know how complicated it was to install them. The oil change and tire rotation was a good price, though. There was a nail in one of my tires, so I decided to not have the tire replaced yet (leak is very slow...takes about 30 days before I have to add air) to check on the price. John Paul's sent me a coupon promising to match the price of a new tire if I find it cheaper elsewhere, so I will probably have them replace the tire eventually. They inflated all my tires to 35 PSI, even though the all-wheel drive Vibe instructs to have the back tires inflated at 32 PSI, so I will have to call Service on Monday to see why they inflated all the tires to 35 PSI. I am assuming they had a good reason. I rate John Paul's GMC a 4 out of 5 stars, simply because I think the staff is used to me as a recurring, albeit, maybe neurotic customer, and they don't smother me with the customer service other dealerships do. Also, it took about three hours for the work to be done. In fairness, I scheduled only for an oil change and tire rotation. It was to their credit and goodness that they were willing to take care of the filters, blade, and tire on that day, a Friday, without having to reschedule the rest of the work for some day in the future. Another example of how they go above and beyond occurred last year, when GM refused to honor my rebate, because they did not like John Paul's invoice format. The GM rebate contractor claimed the invoice did not specifically indicate I had the requisite oil change. John Paul's GMC sent me a check for the rebate amount even though they did not have to, and even though the oil change reference was on the invoice. (Eventually, GM came through with the rebate in December or January, long after we remembered it.) I do highly recommend John Paul's GMC as a trustworthy and competent.dealership, and my choice for the Vibe. We take our Chevy to the place where we bought it, but I probably will go to John Paul's as my first choice if I have to buy another car in Wisconsin. More

by Flappinpat Verified Customer Verified Customer

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Routine Maintenance Joe did a nice job with the intake of my vehicle for tire rotation and oil change. Would be nice if they could quote an estimated time for completion Joe did a nice job with the intake of my vehicle for tire rotation and oil change. Would be nice if they could quote an estimated time for completion as I was waiting nearly 2 hrs for my vehicle. I know it’s not all in their control but as a busy mom with little spare time it is a considerable amt of time to complete the job. More

by Asweetangel99 Verified Customer Verified Customer

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Friendly and knowledgeable staff Steve and Sol in the service department have been doing a great job at John Paul's over many years. They are professional and courteous, and can ofte Steve and Sol in the service department have been doing a great job at John Paul's over many years. They are professional and courteous, and can often quickly figure out a likely cause for your car problems. I also love that you can get a shuttle ride when you drop off your car. It is often difficult to arrange for a ride when you need to drop off a vehicle and the shuttle service is an easy and convenient solution. Also, the shuttle drivers for John Paul's are great guys. More

by dcueman Verified Customer Verified Customer

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John Paul's in general was a great experience Courtesy means alot to me and our salesman was over and above courteous. Also thoroughly went over the vehicle we own the same vehicle but it is a 2 Courtesy means alot to me and our salesman was over and above courteous. Also thoroughly went over the vehicle we own the same vehicle but it is a 2016 and now know what stability track does. Also the finance dept gal was very kind and took her time with us, explaining each line on the paperwork when we asked any and all questions, which is always appreciated when your borrowing money for a vehicle. More

by ROSIENYHOLM Verified Customer Verified Customer

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Luis was friendly and knowledgeable I was pleased with friendly people and price also great choice of colors . All staff was friendly and management too cute of me right away no hagglin I was pleased with friendly people and price also great choice of colors . All staff was friendly and management too cute of me right away no haggling of price. Great customer service More

by SUEMOLENDA Verified Customer Verified Customer

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Great service The customer representative was very helpful in explaining what I had to have done and followed up with the cost and when the repairs would be done. G The customer representative was very helpful in explaining what I had to have done and followed up with the cost and when the repairs would be done. Gave me the option of car service for pickup to and from my home. Everything was done in a timely manner. Thank You. More

by TRALEEMARYF Verified Customer Verified Customer

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Great Customer Service by everyone I had my oil change and tire rotation on Friday July 27th. Great service by Steve as always. Your staff is a pleasure to work with! I had my oil change and tire rotation on Friday July 27th. Great service by Steve as always. Your staff is a pleasure to work with! More

by ahart1 Verified Customer Verified Customer

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