Cherie Fitzpatrick | Page 5

Service The entire service and representatives were very friendly and professional team, very happy with my service. They were able to answer all of my questi The entire service and representatives were very friendly and professional team, very happy with my service. They were able to answer all of my questions and promptly called when ready. More

by JOHNKOKALJ Verified Customer Verified Customer

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Pleasant 😉 They took me in on time service was fast and was a pleasure talking with ever one plus popcorn and coffee was great while waiting thanks!! They took me in on time service was fast and was a pleasure talking with ever one plus popcorn and coffee was great while waiting thanks!! More

by dmallon11 Verified Customer Verified Customer

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The service was Great. However, the white parrot bird in their lobby is a little obnoxious at 7am. I would recommend bringing ear plugs or headphones. their lobby is a little obnoxious at 7am. I would recommend bringing ear plugs or headphones. More

by TDAVIES52 Verified Customer Verified Customer

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Great everything, service,time i loved it all..the entrance was puzzled but i found it and was greeted nicely and explained to me everything entrance was puzzled but i found it and was greeted nicely and explained to me everything More

by JESSICAMCTHUNE1987 Verified Customer Verified Customer

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Great Deal John Paul's Buick GMC is a very pleasant place to do business, the sales people are very courteous and considerate of our needs, and the personnel in John Paul's Buick GMC is a very pleasant place to do business, the sales people are very courteous and considerate of our needs, and the personnel in financing are always trying to get us the best deal on rates and packages that they have to offer. We purchased a 2017 Certified Buick Envision and are very happy with the deal that we made. We even got more this time around than last time, for our money. More

by VRANGEL Verified Customer Verified Customer

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John Paul Service reps extremely polite, informative, and thorough. Communicate well during repair making my sure customer is up to speed on repairs and downtime. thorough. Communicate well during repair making my sure customer is up to speed on repairs and downtime. More

by RickP Verified Customer Verified Customer

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Quality Service..If you can actually get an appointment The week day service hours are atrocious. For any normal working person, taking last appointments of the day for an oil change at 4:45 is unreasonable The week day service hours are atrocious. For any normal working person, taking last appointments of the day for an oil change at 4:45 is unreasonable. I tried for almost 6 weeks to get an appointment. On Saturdays, the appointments were either completely booked or smack dab in the middle of the day. Several times when I would call for an appointment I would be transferred to the service center voicemail and I wasn't even able to inquire about an appointment.So I would call back. One time I had to call back 4 times before the lady on the phone got the picture that nobody at the service center was answering. I would not consider this person very good at their job. Overall, the hassle of just trying to get one simple oil change appointment was pretty frustrating. I actually would not have bought my car here if I knew how awful this process would be. My advice for management is to consider a refresh of your business hours and to train the people who answer the phone to be more competent. Once I finally got an appointment the service was very good. I appreciate the car wash and fluid top off. More

by LINDSAYJMANTHEI Verified Customer Verified Customer

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I find that you are treated like family and they are so very happy to answer your questions and willing to show you how to things work in your new car. They are very caring about their customers very happy to answer your questions and willing to show you how to things work in your new car. They are very caring about their customers More

by Ladyccasey Verified Customer Verified Customer

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Oil Change On time and as requested. The tires were rotated and service explained clearly by Steve. The bill was ready when we came to pickup vehicle and vehicle On time and as requested. The tires were rotated and service explained clearly by Steve. The bill was ready when we came to pickup vehicle and vehicle was easy to find. Thanks John Paul team! More

by AcadiaGMCOwner2018 Verified Customer Verified Customer

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Purchase of a 2020 Buick Envision To me, trading in a vehicle for a new one has always been a stressful activity. Not this time. Andre asked me questions about what type of vehicle I To me, trading in a vehicle for a new one has always been a stressful activity. Not this time. Andre asked me questions about what type of vehicle I wanted, he gave me options, we did a test drive, I asked him questions of which he was able to answer all of them immediately, he gave me a price for my vehicle and explained how it was arrived at, and we concluded the deal. The next day, when I picked up the new vehicle, he covered the features of the vehicle. The entire process of purchasing the vehicle was easy. More

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