Cheryl Cooper

DO NOT buy a car from this place. My brand-new car came with multiple cosmetic defects: a rock chip on the hood, another on the front bumper, deep scratches on the black pillar My brand-new car came with multiple cosmetic defects: a rock chip on the hood, another on the front bumper, deep scratches on the black pillar of the driver’s door, white scratches behind the door handle, and what appears to be poor paintwork on the driver-side fender. Completely unacceptable. I paid for a new car, not one that looks used. There were two of the same model in stock. I intentionally chose the one shown online with plastic still on the interior, assuming it was untouched. I was told the other had been test-driven for two hours. But based on the condition of the one I received, it’s clear this was the driven one. When I asked about the mileage and requested to see the other unit, the sales rep, Cheryl, insisted this one was “better” and dismissed my questions. I now believe I was misled so they could get rid of this specific car. Even during the signing process, things felt shady. I noticed the paperwork listed the car as having 17 miles, but when I checked the odometer, it actually had 40. When I pointed this out, the finance guy brushed it off and said, “Just sign it to speed things up—don’t make this more difficult than it needs to be.” That response made it clear they weren’t interested in transparency or fairness—just pushing the deal through. During a phone call with Cheryl, she begged me not to leave a bad review, which was completely unprofessional and desperate. A good review is earned, not begged for. She also lied and claimed the car had an auto-dimming rearview mirror—it clearly doesn’t. When I complained, they told me to drive 45–50 minutes back to the dealership so the sales team and a scratch repair tech could inspect the damage. That’s gas, miles, and time wasted on a problem they should’ve addressed before delivery. I even sent clear, detailed photos to Cheryl, but they offered no meaningful reassurance or accommodation. If they were serious about fixing the issue, they would’ve at least offered to refill my gas tank—but they didn’t. They said the service department would inspect the damage, but based on the service department’s poor reviews, I fully expected them to downplay it or brush it off entirely. Bottom line: this dealership is dishonest, unprofessional, and only cares about closing a sale. Avoid them at all costs. More

by mikepelekanos24 Verified Customer Verified Customer

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Great experience! !! Cheryl Cooper was amazing!!! This is my 3rd Kia I’ve purchased . The Credit Manager Scott was Awesome. They got me in & out . I had the rest of t !! Cheryl Cooper was amazing!!! This is my 3rd Kia I’ve purchased . The Credit Manager Scott was Awesome. They got me in & out . I had the rest of the day to enjoy my new Kia Telluride.. More

by Arlinda10 Verified Customer Verified Customer

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Butler is a high-volume dealer, but is still able to give excellent personal service in sales and service. When rating the various services if I could give an "excellent" rating in place of the "very good" ( excellent personal service in sales and service. When rating the various services if I could give an "excellent" rating in place of the "very good" (the top rating offered), I would! More

by bborger02 Verified Customer Verified Customer

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Cheryl was very knowledgeable. She walked me through the process. I love my new Sportage! She walked me through the process. I love my new Sportage! More

by sphmry Verified Customer Verified Customer

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I am always very pleased with the service that I get at Jim Butler Kia Jim Butler Kia More

by clb59 Verified Customer Verified Customer

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The whole crew at Jim Butler performed extremely well for us in getting our new Kia Carnival. From our salesperson yo the delightful credit manager we couldn’t be happier! us in getting our new Kia Carnival. From our salesperson yo the delightful credit manager we couldn’t be happier! More

by brian.kerby Verified Customer Verified Customer

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Cheryl works hard to get you what you need. Process was simple and we were out the door quick once we settled on the vehicle and payment structure! Process was simple and we were out the door quick once we settled on the vehicle and payment structure! More

by cowood37 Verified Customer Verified Customer

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My oil change was done quickly. The service advisor was friendly and helpful and made sure everything was satisfactory. The service advisor was friendly and helpful and made sure everything was satisfactory. More

by carriemgray Verified Customer Verified Customer

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Friendly Excellence are the words that come to mind when I think about Keith Sutton and Jim Butler KIA. Service department and Sales are actually a "pleasant" experience. Never felt pressured. We have 3 I think about Keith Sutton and Jim Butler KIA. Service department and Sales are actually a "pleasant" experience. Never felt pressured. We have 3 Kia's. Two of which we bought from Cheryl. More

by sherrischeer Verified Customer Verified Customer

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Very professional and helpful dealership. We thoroughly enjoyed working with Cheryl Cooper again - 2nd car! We thoroughly enjoyed working with Cheryl Cooper again - 2nd car! More

by m_hunady Verified Customer Verified Customer

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