I took my vehicle to get serviced for a recall on July
27th 2026 (ABS, and airbag) and didn’t receive my car back for two weeks until August 12th. While my car was being serviced communicating was extreme
27th 2026 (ABS, and airbag) and didn’t receive my car back for two weeks until August 12th. While my car was being serviced communicating was extremely poor! To the point where I had to send my fiance to the establishment to check on the status of my vehicle. Upon my drop off I asked if a loaner is available while my car was being serviced, I was told I had to wait until my ABS module was approved. They said the part hadn’t come until the day before my pick up. Even on pickup day I had to come to Ford to communicate with Sade about when my vehicle will be ready. After receiving my vehicle my air conditioning does not work and my engine light came on the same day. I had picked it up around closing business hours so I sent Sade a text that was ignored until I called 4x. I was told I have to pay for a diagnostic although I’m aware and the paperwork states that there was no problem with my air conditioning. I asked for it to be checked and did not receive a answer what so ever. This is wicked work I have a newborn with no air conditioning
More
by anajachelise
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2026 -
AML Ford Prince George responded
Thank you for bringing this to our attention. Waiting two weeks for recall work with poor communication is completely unacceptable, and returning your vehicle with a non-functioning A/C and a check engine light is a failure on our end. We own this completely.
We recently purchased this dealership, and transparent feedback like yours shows us exactly where our service department needs immediate overhaul. We are already addressing our communication protocols and diagnostic policies internally.
We apologize and we thank you for your feedback. Please be patient with us as we work to make changes to serve you better.
Josh Kinneer
Service Director
AML Ford of Prince George
Great service on my recall.
Previously great service on inspection and oil change. Always very pleasant and helpful employees.
Previously great service on inspection and oil change. Always very pleasant and helpful employees.
More
by dkbowles60
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
AML Ford Prince George responded
Thank you for continuing to trust AML Ford Service with your vehicle! I’m glad we’ve been able to provide great service for your recall, inspection, and oil change. It’s wonderful to hear that our team has consistently been pleasant and helpful during your visits. We truly appreciate your continued business and look forward to taking care of you again next time!
Josh Kinneer
Service Director
AML Ford of Prince George
The service advisor was very professional.
She took of the services need for my truck.
She took of the services need for my truck.
More
by WALLACE.WILLIAMS1946
Verified Customer
Verified Customer
Aug 28, 2026 -
AML Ford Prince George responded
Hi Wallace!
Thank you so much for this five-star review! I’m glad our service advisor was professional and made sure your truck received the services it needed. We know how important it is to feel confident that your vehicle is in good hands, and I’m happy we could provide that experience. Thank you for choosing AML Ford, and we look forward to helping you again on your next visit!
Josh Kinneer
Service Director
AML Ford of Prince George
The employes are kind and courteous and know their jobs.
The job gets done asap.
The job gets done asap.
More
by pkoren42
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
AML Ford Prince George responded
Thank you for taking the time to share this positive review! I’m pleased to hear our team was kind, courteous, and knowledgeable, while also getting your vehicle taken care of as quickly as possible. We know your time is valuable, so providing efficient service is important to us. We truly appreciate your business and hope to see you again for your next visit!
Josh Kinneer
Service Director
AML Ford of Prince George
I have a four F150 lightning and they do an excellent job
in Prince George. Nice communication and good at work.
in Prince George. Nice communication and good at work.
More
by eduardofigueroa19651965
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
AML Ford Prince George responded
Hi Eduardo,
Thank you for your continued trust in AML Ford Service! I’m glad to hear our team has been taking excellent care of your F-150 Lightning and that you’ve been happy with both the quality of our work and communication. We appreciate you choosing us to service your vehicle and look forward to keeping your Lightning running its best!
Josh Kinneer
Service Director
AML Ford of Prince George
Very courteous and professional.
Was able to get a quick appointment on short notice to fit my schedule. Very prompt with getting my vehicle serviced while I waited.AAA+++
Was able to get a quick appointment on short notice to fit my schedule. Very prompt with getting my vehicle serviced while I waited.AAA+++
More
by COMPANY7FF
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2026 -
AML Ford Prince George responded
Getting you in on short notice and back on the road quickly is exactly what we aim for! I’m glad our team was able to work with your schedule and provide prompt, professional service while you waited. Thank you for the AAA+++ rating and for trusting AML Ford Service with your vehicle. We truly appreciate your business and look forward to taking care of you again!
Josh Kinneer
Service Director
AML Ford of Prince George
Service department sucks, When I called and set up
appointment for a recall I asked how long would it take so I know how long I would be there. Was told it would only take an hour to hour n a half, s
appointment for a recall I asked how long would it take so I know how long I would be there. Was told it would only take an hour to hour n a half, said ok I could wait that long and scheduled it. Guess what was told when I got there that I never said I would wait for it so had to wait for the ones that were there waiting for there first. Normal for this dumpy place. Got there at 8:50am checked back at 10:30 was told I was next. Great. Another hour and was finally out of there, only took 3 n half hours. Was thinking about a 2026 explorer , even talked to Susan F about it, but that won't happen. This is the reason I stopped buying from here. I have bought a 2023 explorer and a 2025 bronco sport from other Ford dealers because of problems from here, just thought I see if anything had changed but see nothing had so won't be back...
More
by johnschmidt2
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2026 -
AML Ford Prince George responded
John,
Thank you for taking the time to share this detailed feedback. Mismanaging your time estimate and mishandling your waiting status is completely on us, and we fully accept blame for ruining what should have been a straightforward recall visit.
We recently purchased this dealership, and transparent reviews like yours are invaluable because they show us exactly where our service process needs immediate fixing. We ask for a little patience as we work to dial in a completely new, seamless experience and rebuild trust with long-time Ford owners like yourself.
We regret that this cost us the opportunity to earn your business .We'd appreciate if you could give Susan and me another try. Please ask for me personally if you could find the heart to reconsider as we work hard to improve.
Will Nichols
General Manager
AML Ford of Prince George
All I’m gonna say is the service gonna be a little bit
better and customer service. When I came to pay my bill, the customer service was a little bit better in person than over the phone.
better and customer service. When I came to pay my bill, the customer service was a little bit better in person than over the phone.
More
by willieberry55
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2026 -
AML Ford Prince George responded
Willie,
Thank you for taking the time to leave us your feedback. We appreciate you highlighting that our in-person service was better than over the phone, but we fully acknowledge that our phone customer service needs to improve to meet the standards you deserve.
We recently purchased this dealership, and reviews like yours are invaluable in showing us exactly where to focus our efforts. We ask for a little patience as we work to dial in a better experience across all customer touchpoints, and we look forward to providing you with 5-star service on your next visit.
Josh Kinneer
Service Director
AML Ford of Prince George
Excellent Work done on my SUV and nice Customer service
I'm still waiting on my Warranty information to come in
I'm still waiting on my Warranty information to come in
More
by hallcr10
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sade Gregory
Sep 30, 2026 -
AML Ford Prince George responded
Thank you for your feedback and positive review.
We’re thrilled that you had a great customer service experience and that your SUV is running well. Cheryl and Sade will be glad to hear your feedback!
Please reach out to our cleint service coordinator at jewing@amlfordpgc.com regarding your pending warranty paperwork so we can help speed that along for you. We appreciate your business!
Josh Kinneer
Service Director
AML Ford of Prince George
State inspection and oil change scheduled and when picked
up i noticed a screw in my tire. I went back in to have it removed and was told everyone left and had to go down to the quick lube area. She called t
up i noticed a screw in my tire. I went back in to have it removed and was told everyone left and had to go down to the quick lube area. She called them and told them there was an air leak so they never checked for a screw. I had to tell them again the vehicle was jaut inspected and i just left the dealership. They ten come out and tell me they cant fix it, i need a new tire because its to close to the side wall. It was 2 inches from the side wall so i drove it home and fixed it myself. Makes me wonder if they even inspected it and changed the oil,
More
by erskine634
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2026 -
AML Ford Prince George responded
Hi erskine634, thank you for sharing your feedback.
When you noticed the screw in your tire after our main shop technicians had finished for the day, our advisor immediately routed you to our Quick Lane team to ensure your vehicle was looked at right away. Industry and safety guidelines dictate that punctures within a certain proximity to the sidewall cannot be safely patched, which is why our team recommended a replacement for your safety. We apologize that you were not pleased with our attempted resolution, but safety remains our top priority.
Josh Kinneer
Service Director
AML Ford of Prince George
Dealer Reviews
Cars for Sale
Dealer Log In
