Cheryl Rogers | Page 4

AML Ford Prince George responded

Thank you so much for taking the time to share your review! We are so glad to hear that Cheryl was able to turn your experience around by explaining everything clearly. If there is ever a problem or concern, please know that we are committed to complete transparency and are always here to serve your needs. Also, and as an extra client perk, please know that we offer monthly service specials. Be sure to check our website regularly to help you save on your next visit! Thank you for your trust in us. Josh Kinneer Service Director AML Ford of Fort Worth

AML Ford Prince George responded

Thank you so much for this glowing 5-star review! Feedback like yours fills our entire team at AML Ford of Prince George with immense pride. We are so grateful to have team members like Cheryl and Amber , who consistently go above and beyond to provide amazing, professional service. Knowing that our entire Saturday crew made such a fantastic impression means the world to us. Thank you for your continued trust and business, we look forward to seeing you next time! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you so much for the awesome and much appreciated 5-star review! We are so glad to hear that you loved the experience and that our service technician was able to catch and quickly resolve those extra unexpected issues on your Chevrolet. Cheryl , Acey , Charles , and the whole team will be thrilled by your feedback! At AML Ford of Prince George, family values and fair prices always take the checkered flag. Thank you for choosing us, and we look forward to your next visit! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you for being such a loyal AML Ford customer since 2014! It means so much to hear that Amber and Cheryl continue to provide the courteous, exceptional service you’ve come to rely on. After all these years and all the miles, we’re grateful to be the team you trust to keep your vehicle on the road. I’ll be sure to pass along your kind words to both of them. Thank you for continuing to choose AML Ford, we truly appreciate you and look forward to many more years of taking care of you and your vehicle! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Hi Micky! Thank you for this positive review, it’s wonderful to hear you had such a positive service experience! I’m glad our team was punctual, professional, and welcoming throughout your visit. Knowing that you would recommend both our Service team and AML Ford means a lot to us. Thank you for trusting us with your vehicle, we look forward to seeing you again for your next visit! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you for bringing this to our attention, J.MCCALLISTER. We sincerely apologize for the lack of friendliness you experienced from our Service Advisors. Providing warm, welcoming, and hospitable service is our number one goal alongside technical competence, and we clearly fell far short of that standard. We also deeply apologize for the poor phone responsiveness, long ring times, and delayed callbacks. Having your time disregarded like that is completely unacceptable. We recently purchased this dealership and are actively working on overhauling our customer service processes, staff training, and phone handling systems to fix these exact issues. We ask for your forgiveness and the opportunity to serve you better as we work through these improvements, and we hope to demonstrate the friendly, efficient experience you deserve on your next visit. Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you for sharing this great review! I’m glad to hear our Service Advisors were friendly, helpful, and made your visit a positive one. I also completely understand your concern about having more loaner vehicles available, especially when your vehicle is your only means of transportation. That’s valuable feedback, and I’ll be sure to pass it along to our team. We truly appreciate your recommendation and your trust in AML Ford Service! Hope to have you back again soon! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Hi Eric! Thank you so much for this five-star review! It’s wonderful our team made your service visit a positive one! I’m glad everyone was friendly and helpful and that we were able to get your truck finished in a timely manner. Thank you for trusting us with your vehicle. We truly appreciate your business and look forward to welcoming you back! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you for sharing this five-star review! I’m so glad Cheryl and our Service team provided you with friendly, welcoming service. I completely understand how challenging it is to be without your only vehicle for an entire week, especially when a loaner isn’t available. We appreciate you bringing this to our attention, and I’ll make sure your feedback about having more loaner vehicles available is shared with our team. Thank you for trusting AML Ford Service, and we hope to make your next visit even easier! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you so much for sharing such incredibly kind words. Knowing that Amber, Shelia, and our entire team were able to be there for you when you were stranded and unsure of what to do truly means more than we can say. We understand how overwhelming it can feel to be in that situation, especially when you’re somewhere unfamiliar, and we’re so grateful we had the opportunity to help you feel safe, supported, and cared for. Hearing that this was the best dealership experience you’ve ever had, even compared to a dealership you trusted for years in Georgia, is an incredible compliment. I’ll make sure Amber and Shelia know how much their dedication meant to you. Thank you for allowing AML Ford to be there for you when you needed it most. We’re grateful for your trust and hope to welcome you back anytime! Kelvin Bratcher Owner and Executive Manager AML Ford of Prince George