Chetan Chavan | Page 2

The service was basic maintenance, oil change and state inspection. Somehow they popped off my side skirt for whatever reason. Haven’t checked how they jacked up the car yet but seems like they didn’t take inspection. Somehow they popped off my side skirt for whatever reason. Haven’t checked how they jacked up the car yet but seems like they didn’t take handle vehicles in the shop with care and that might be the reason why they popped off my side skirt. More

by huntert Verified Customer Verified Customer

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Saeed tracked down the vehicle our family wanted/needed (which was no easy task) and made the process smooth and painless. (which was no easy task) and made the process smooth and painless. More

by lkne Verified Customer Verified Customer

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The best car buying experience that we have experienced to date. The new vehicle was exactly as described, the price was exactly as expected, our time wasn't wasted, and our salesman (Juan Carlos Hernande to date. The new vehicle was exactly as described, the price was exactly as expected, our time wasn't wasted, and our salesman (Juan Carlos Hernandez) was one of the most exceptional people we have ever had the good fortune to meet. As the last customer in a full day Mr. Chevan (finance) was still pleasant and friendly late into the evening, and thoroughly explained every facet of the finance portion of our purchase. What more could one really expect from a car buying experience. I have no reservation buying another car from Juan Carlos and Koons Arlington Toyota in the future. More

by crawfordva Verified Customer Verified Customer

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They are professional and very cooperative. I just told I need finance and they arranged the best option for me. I just told I need finance and they arranged the best option for me. More

by ruhulrp71 Verified Customer Verified Customer

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I was given an out‑the‑door price by this dealership, which should include tax and all fees. However, the manger attempted to add additional tax and fees on top of the OTD price. On top of that, the list which should include tax and all fees. However, the manger attempted to add additional tax and fees on top of the OTD price. On top of that, the listing photo showed the truck equipped with running boards, but the actual vehicle did not have them. These kinds of inconsistencies feel misleading and waste the customer’s time. If you plan to shop here, make sure every number is in writing and verify that the vehicle actually matches the photos and description. More

by donle6352 Verified Customer Verified Customer

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Small but effective. I love the location and their ability to provide full service to the customers. I love the location and their ability to provide full service to the customers. More

by Smith.Richard.J Verified Customer Verified Customer

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David was attentive and helpful during the purchase. However, as a customer, I expect phone calls and messages to be returned as a basic measure of professionalism, not to mention courtesy. Such servi However, as a customer, I expect phone calls and messages to be returned as a basic measure of professionalism, not to mention courtesy. Such service is regrettably in decline across all industries, and I was sorry to see it here. I had several calls that went unanswered, leading to frustration (mine) and confusion (mine) about what I needed to do about my transfer of registration and title, thus my rating of moderate satisfaction. More

by ajc Verified Customer Verified Customer

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Very bad and unprofessional treatment. The employee tried to circumvent me and exploit me even though I have an outstanding amount of about $7,000. Instead of explaining things clearly and The employee tried to circumvent me and exploit me even though I have an outstanding amount of about $7,000. Instead of explaining things clearly and transparently, he would turn, turn and try to manipulate speech. I felt insecure and dishonesty. This is unacceptable behavior from a party representing the name Toyota. I advise anyone to make sure well and not to trust only oral speech More

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Chetan Chavan: Mr. Chavan was very knowledgeable, polite, professional, and helpful. He assisted us in understanding the various aspects of the new purchase including w Chavan was very knowledgeable, polite, professional, and helpful. He assisted us in understanding the various aspects of the new purchase including warranty inclusions, best package to get that would help us in the future, and even took the time to help us understand the information related to car tags/license plates when moving to another state from Virginia after the purchase. He used clear language when explaning all factors, provided his contact information for future questions and assisted us in obtaining the best car insurance as well. Overall, a wonderful experience. It was a pleasure meeting him and thanks to him for all the help he provided. Valerii Burchynskyi: Mr. Burchynskyi is very professional, knowledgeable, and polite. He answered all our questions regarding the various features of the car and gave us a really good deal. He was like family and made us feel very comfortable. I would definitely purchase a car from him in the future. Great professional. HIGHLY RECOMMENDED!!! More

by neerasinghmd Verified Customer Verified Customer

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Steven and Chavan were great to work with. highly recommend purchasing from Koons Arlington Toyota highly recommend purchasing from Koons Arlington Toyota More

by bdyer1023 Verified Customer Verified Customer

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