Cheyenne Drummond | Page 3

The service greeting and practice was friendly, professional and timely. The service was quick and the waiting area was clean and inviting. professional and timely. The service was quick and the waiting area was clean and inviting. More

by roydust Verified Customer Verified Customer

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Everything went smoothly with check-in. . My service was done quickly and I was checked out fast. . My service was done quickly and I was checked out fast. More

by candycerobb Verified Customer Verified Customer

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Poor communication follow up service for vehicles that are under warranty and barely a year old are under warranty and barely a year old More

by mccallstevenj Verified Customer Verified Customer

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Took my 2020 Ram 1500 for service on the AC. Provided as much detail as to the situation. Tech wanted to evacuate and recharge which was done twice with 3 weeks of brining it here. Was told Provided as much detail as to the situation. Tech wanted to evacuate and recharge which was done twice with 3 weeks of brining it here. Was told there was no issue and the problem I was experiencing was typical of the new style refrigerant. Incompetence is all I can say. More

by skippalinkas Verified Customer Verified Customer

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Very professional and great service…and very clean waiting room..everyone so helpful..very pleased with the work that was done. waiting room..everyone so helpful..very pleased with the work that was done. More

by novotnywv Verified Customer Verified Customer

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Excellent service dept. Easy appt. scheduling, communication was excellent. I won't take my jeeps anywhere else. Although, I have to admit, this "logging in" to submit the Easy appt. scheduling, communication was excellent. I won't take my jeeps anywhere else. Although, I have to admit, this "logging in" to submit the review is a bit of a PIA. More

by shabliss Verified Customer Verified Customer

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Service advisors need to keep customer updated when their vehicle is in for service. No contact at all!! vehicle is in for service. No contact at all!! More

by ramblewood Verified Customer Verified Customer

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Direct and straight forward! The BOT was a little hard to work with. Only accepted canned answers to canned questions! I prefer a human interface. The BOT was a little hard to work with. Only accepted canned answers to canned questions! I prefer a human interface. More

by jslindy72 Verified Customer Verified Customer

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Service was great, everyone was friendly and easy to deal with! They got my truck right in! with! They got my truck right in! More

by SaltLife29000 Verified Customer Verified Customer

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I am extremely dissatisfied with the service I received regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was t regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was the issue. After not hearing anything from the service department, I called on Wednesday for an update and was told the vehicle had not yet been looked at but was expected to be brought into the shop that afternoon. On Thursday morning, I stopped by in person to check on the status and was again told the vehicle had not been inspected but would be brought in that afternoon. When I returned on Friday morning, Corey was unable to locate the vehicle. Shortly afterward, our fleet manager called and was informed that the vehicle still had not been looked at, but that it would be brought into the shop that afternoon. When we called again later that Friday, we were finally told that the vehicle had just been brought in for inspection. The following Monday, we were informed that the battery needed to be replaced and that the rear hatch door also required replacement. We declined the hatch repair and authorized only the battery replacement. I was able to pick up the vehicle on Tuesday. What should have been a straightforward battery replacement took more than a week to complete. Throughout the process, communication was poor, updates were inconsistent, and there appeared to be little urgency in diagnosing or repairing the vehicle. The fact that the vehicle had not even been inspected for several days and could not immediately be located when I inquired was especially frustrating. This was the worst service experience I have ever had. Based on this experience, I do not plan to return for future service and would not recommend this dealership's service department to others. More

by gbeckwith Verified Customer Verified Customer

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