Cheyenne Drummond | Page 3

I am extremely dissatisfied with the service I received regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was t regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was the issue. After not hearing anything from the service department, I called on Wednesday for an update and was told the vehicle had not yet been looked at but was expected to be brought into the shop that afternoon. On Thursday morning, I stopped by in person to check on the status and was again told the vehicle had not been inspected but would be brought in that afternoon. When I returned on Friday morning, Corey was unable to locate the vehicle. Shortly afterward, our fleet manager called and was informed that the vehicle still had not been looked at, but that it would be brought into the shop that afternoon. When we called again later that Friday, we were finally told that the vehicle had just been brought in for inspection. The following Monday, we were informed that the battery needed to be replaced and that the rear hatch door also required replacement. We declined the hatch repair and authorized only the battery replacement. I was able to pick up the vehicle on Tuesday. What should have been a straightforward battery replacement took more than a week to complete. Throughout the process, communication was poor, updates were inconsistent, and there appeared to be little urgency in diagnosing or repairing the vehicle. The fact that the vehicle had not even been inspected for several days and could not immediately be located when I inquired was especially frustrating. This was the worst service experience I have ever had. Based on this experience, I do not plan to return for future service and would not recommend this dealership's service department to others. More

by gbeckwith Verified Customer Verified Customer

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They keep putting in new parts but still haven't fixed my 4 wheel drive. I can't use!! I didn’t buy a jeep for 2 wheel drive!! I'm out almost $4000. Plus each time I go I don't have a ride home so I'm stuck 4 wheel drive. I can't use!! I didn’t buy a jeep for 2 wheel drive!! I'm out almost $4000. Plus each time I go I don't have a ride home so I'm stuck there for over 8 hours each time. The last time I told them I had another important appt at 4:30. I got there at 8am and was told I would be done well before then. I had to reschedule that appt as I was there until 6pm. Still don't have 4 wheel drive available and I keep getting an alarm telling me it's not available. More

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No problems. In and out quickly. People were very pleasant . I’m done writing now. In and out quickly. People were very pleasant . I’m done writing now. More

by francoise0 Verified Customer Verified Customer

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My appointment was at 9am and was out before 10 am. . Cheyenne was wonderful to work with. . Cheyenne was wonderful to work with. More

by WIPORWIL27 Verified Customer Verified Customer

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Took too long. The appointment was for 8 am on Friday. I dropped off my vehicle at 6 pm on Thursday. Vehicle not ready until 5 pm Friday. Wasn't notified wh The appointment was for 8 am on Friday. I dropped off my vehicle at 6 pm on Thursday. Vehicle not ready until 5 pm Friday. Wasn't notified when the service was done. More

by jpexton Verified Customer Verified Customer

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Brought my gladiator in for a faulty fuel filler neck and they didn't fix anything. Said it was normal to have the gas pump stop at 18 gallons even though it has a 22 gallon tank. Tried saying even though th they didn't fix anything. Said it was normal to have the gas pump stop at 18 gallons even though it has a 22 gallon tank. Tried saying even though the gauge says absolutely empty, there's somehow still 4 gallons in reserve. More

by SPOOOKY11973 Verified Customer Verified Customer

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Great service, good communications. All employees polite and caring. Waiting area clean and welcoming work completed timely All employees polite and caring. Waiting area clean and welcoming work completed timely More

by jon1ames Verified Customer Verified Customer

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Great service department. Fast turn around, thorough, submits to manufacture warranty, and stands by their work. Fast turn around, thorough, submits to manufacture warranty, and stands by their work. More

by MIKEF12 Verified Customer Verified Customer

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Service was quick called they took me right in. Looked at the inventory on lot Looked at the inventory on lot More

by rousedarcy Verified Customer Verified Customer

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Customer service was great. Communication was amazing and timeliness of service was accurate. No surprises Communication was amazing and timeliness of service was accurate. No surprises More

by marylousayles Verified Customer Verified Customer

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