Chip Ballard | Page 2

Great buying experience" Joey is very helpful and knowledgeable. Went the extra mile to make sure that I received great customer service. I’d recommend her to anyone. Joey is very helpful and knowledgeable. Went the extra mile to make sure that I received great customer service. I’d recommend her to anyone. More

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Bradshaw Review Acura Bradshaw people were very professional, very pleasant to work with, had the whole sales process down to a tee. Salesman Mike was exceptional .Would Bradshaw people were very professional, very pleasant to work with, had the whole sales process down to a tee. Salesman Mike was exceptional .Would highly recommend this dealer to anyone, great experience. More

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Recall Great service with prompt and quick fix for airbag recall. Professionalism Was evident throughout the area . The Environment of the waiting area is r Great service with prompt and quick fix for airbag recall. Professionalism Was evident throughout the area . The Environment of the waiting area is relaxed and very comfortable. More

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Good job! Good job on service recall! The dealer was prompt and did a good job on the recall that I brought the car in for. I was treated well. Good job on service recall! The dealer was prompt and did a good job on the recall that I brought the car in for. I was treated well. More

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Easy scheduling & top notch service I appreciate the ease of scheduling and being able to get a loaner when my car is in for service. The facility is always clean and staff is always he I appreciate the ease of scheduling and being able to get a loaner when my car is in for service. The facility is always clean and staff is always helpful & friendly. More

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Excellent customer service! Dana and the rest of the crew at the used car lot were awesome! I had sent an email the evening before about a car I had seen online and wanted to tes Dana and the rest of the crew at the used car lot were awesome! I had sent an email the evening before about a car I had seen online and wanted to test drive. Dana emailed me back with his personal contact info. The next day I called him on my lunch break about coming by and he met me at the car. They gave me a more than fair offer on my 2003 Infiniti with over 308,000 miles on it. I took my "new" ride home after work. They made it very easy and hassle free. I'm very pleased with the service I received and the car I bought! More

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Seamless and professional operation I was absolutely thrilled with my experience at Bradshaw Acura, for a lot of reasons, but primarily for two that really stood out: 1) a complete and t I was absolutely thrilled with my experience at Bradshaw Acura, for a lot of reasons, but primarily for two that really stood out: 1) a complete and total lack of pressure to purchase anything, including upgrades; and 2) they made the process completely effortless. When I was working with Karla Chickering, I honestly felt like she was there to (very professionally) inform me about the 2016 MDX and answer every question I had, but not to give me a "sales pitch" per se in any way, shape or form. When I made the decision to buy the vehicle, I was informed of certain option but literally zero pressure was applied to me to upgrade or enter into costly service plans. Everything was very relaxed and professional. The paperwork process was quick, easy, the description of documents to be signed was quick, concise and again..no pressure. I would 100% use Bradshaw again and I am thrilled with my Acura. More

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A1 service on 2013 acura Polite, efficient and car was serviced and ready to go ahead of schedule! The waiting room was clean and had plenty of snacks, coffee and drinks plus Polite, efficient and car was serviced and ready to go ahead of schedule! The waiting room was clean and had plenty of snacks, coffee and drinks plus there was a very friendly lady there to ask if you needed anything at all. That was a nice surprise and this all made the go by very fast. More

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Overall I had a bad experience with Bradshaw Acura. Here is the breakdown: I live about 500 miles away from Greenville, SC and I found their 2004 Acura TL 6 spd with 80,000 miles on Autotrader listed at $11 is the breakdown: I live about 500 miles away from Greenville, SC and I found their 2004 Acura TL 6 spd with 80,000 miles on Autotrader listed at $11,500. I called to inquire about it several times and they told me over the phone through various questions/negotiations/explanations that I could get it for $11,000. I called again a couple of days later with some more information and they said it had changed to $12,500 because it had just gone through service and they put about $500 in parts and $500 in labor into it (mirror actuators, driver door lock actuator, wiper blades, driver seat belt, etc.) But they would let me have it for $11,500. The salesman went outside and took some pictures for me, and I liked what I saw. I thought that was a pretty good deal, so I decided to buy my plane tickets and check it out fully intending to buy it for $11,500 + taxes/fees = appx $12,900. I would be paying cash, and Tim agreed that a personal check would be fine. I arrived in Greenville, SC (they were nice enough to provide a shuttle to pick me up). When I got to the dealership, Tim had the TL ready for me to take for a drive. When I first saw the car I was somewhat dissatisfied because the car's paint had several sun spots, the paint on the hood had many hairline cracks by aging from the sun, the front bumper was quite chipped and speckled, and the top of the rear bumper was completely dull from many many fine scratches/fading (overall from a distance the car looked great - most of the side panels still had a good gloss). I still decided to give it a go and see what it was like. The car drove very nice, but a half mile up the road he told me that his manager wasn't in that day, but his other manager would prefer a cashier's check ("because he's Russian" - his words, not mine). So he asked if we could go by the bank and get one of those instead...caught a little off guard I complied. However I knew that would somewhat lock me into the price without having fully checked over the car, which I thought was somewhat shady of him. When we got back to the dealership I asked if I could put it up on the lift so I could check everything out underneath (he told me earlier that the service guys did a thorough check, and didn't think that I would find anything wrong - he said this when I asked about being locked in on the price with the cashier's check). When I got it up on the lift - service guys not super friendly, but still helpful - I noticed what appeared to be the rear main seal leaking. It wasn't real bad, but it certainly had an influence on me. Then I noticed on the power steering "cooler" (the metal tube running in front of the condenser) that the rubber line had a leak. I called Tim over and asked if we could have that fixed because I had just done the same thing on my car and really didn't want to have to do it again. His reply, "We've already spent all the money we can on the car...if you want to fix that later you can do it." That statement hit me pretty hard, and I was almost ready to walk away simply because of his poor service. But everything else checked out fine, and I decided to look at the rest of the car outside. When we went outside I looked over the body of the car really well and was really dissatisfied with the condition of the paint. If they were willing to be flexible on the price, I would have bought it. I made a couple of phone calls to some friends to just bounce some ideas if I really wanted it, and proceeded inside to talk it over with Tim. I asked Tim about the price, stating my dissatisfaction with the paint and the power steering line, but he replied that I had already been in contact with his manager's manager (I had previously talked on the phone to Chip, the overall Sales manager, before I saw the car), and that was the price I was given. I tried to call Chip, but Tim claimed he was off that day, and his phone went to voicemail. Then I talked in person to the desk manager, Vladimir, (below Chip, but above Tim) and told him my thoughts about the car. I asked him if he would take $12,000 out the door ($940 less than what I was quoted - perfectly reasonable to help cover the cost of needed paint repairs). He just about laughed at me and said "I'm not even gonna get that crazy...I might be able to do a couple hundred." He claimed that he was already giving me a discount since it was $1000 lower than the online price (true, but it was still high for the condition of the car). I had assumed I would get some better service since I had spent 7 hours traveling there that day, AND the fact that I was paying in cash, but they didn't seem to care about any of that. At this point it was a hard decision because I had to foot a total of $500 to travel there and back home again, but I told him that I would have to leave it and go home. Vladimir babbled on about being able to sell it quick at that price, and the fact that it had only been on the lot for a week. I shook their hands, walked away, and called a friend to take me to the car rentals so I could drive home. All in all, the car with a cracked dash, leaky main seal, rough paint, and the power steering leak that they wouldn't fix, I could not justify spending $12,942 ($11,500 for the car + taxes and fees). Take into account that Blue book for the car is $11,648 at the time of this writing - that is given paint that "may require minor touch ups." Not the repainting of several body panels. Take it for what it's worth. Initially it was a good deal for the car, but given the overall condition of the car and the lack of service to simply change a $3 power steering line really turned me off. I only write this review for the benefit of those looking into buying from Bradshaw Acura. All of my relations with the Bradshaw Acura staff leading up to the on-site visit were good. They were very willing to help me, and also put the car on hold until I got there. However, their service, their practices, and their lack of reasonable flexibility are what disappointed me most upon arrival after traveling over 400 miles. Many people have had their share of good reviews on Bradshaw, but please take into account the several bad reviews also. More

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I purchased a Mercedes GLK 350 at the end of May 2013. Everything went great until the sale was made final. Several repairs were needed to the car including a new windshield and front bumper. Weeks passe Everything went great until the sale was made final. Several repairs were needed to the car including a new windshield and front bumper. Weeks passed with no plan how or when the car would be repaired. Multiple trips made to the dealership to push them to come up with a plan of action. The next phase of this drama includes a loaner car promised during the sale suddenly was not going to be possible while our car was being repaired. After another trip to the dealership they made it happen grudgingly. To top it off a week after we got the car we noticed a vibration in the steering at 70 plus mph. It turned out to be a bent wheel that was missed during the 120 point inspection (it was bent bad)! After another trip to the dealership they agreed to pay for it. I then took the car to the wheel repair shop and got a hand written invoice(they had no computers) for $90 that I took to the dealership.Days later I received a voice mail that said they could not accept hand written invoices. All later calls not returned and no check in the mail. I bought a 27,000 dollar car from them and they are willing to lose a customer who buys a new car every two years for 90 dollars??? Buyer beware More

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