Chip Basney | Page 43

Great service I honestly hate buying cars... the process takes several hours and I almost always feel pressured and feel like I need to come ready to talk them down I honestly hate buying cars... the process takes several hours and I almost always feel pressured and feel like I need to come ready to talk them down in price. The nice thing about Basney is they price their cars to sell, so what you see on the website is the sale price of the car. They don't mark up the prices and they are a one price shop. I brought in my old vehicle to trade it in.. and they gave me a very fair price on my old SUV to put towards a certified, pre-owned 2016 Honda CRV. They also extended my "bumper-to-bumper" warranty to 125,000 miles for the same monthly payment I had on my old SUV that was almost ten years old! I did not feel pressured during this process and I would recommend Basney Honda. And to make things even better.. I have free car washes for LIFE. :) More

by onehappycustomer Verified Customer Verified Customer

Print

Service & Detailing Dept Needs to Pay Attention to detail Update: 9-24-19 I found out my used 2011 Honda Civic LX had a bad oil leak. It cost me $615.45 to fix the leak. There is no way in heck that they Update: 9-24-19 I found out my used 2011 Honda Civic LX had a bad oil leak. It cost me $615.45 to fix the leak. There is no way in heck that they did not spot this. It's a shame as I love Honda cars but the Honda Dealers around here only Care about the money and not the support. The transmission fluid I have no idea when that was last changed. It cost me $125.35 for the change. The transmission fluid was very dirty. The oil was suppose to be changed and when I got the car it said still good for 80%. Who even knows if that is true. Both of these fluid I was told was changed but that wasn't true. Basney Honda will tell you whatever you want to hear to get a sale and a car sold. All future cars will not be bought at any of there dealerships. Brandon Wilson was the only reason why I bought a car there. since I can only rate once on this app I give Brandon 4 Stars. Getting my word out about the service department was more import t to me. A good company is concerned about there customers reviews and will do what they can do to resolve there problems. I tried to get these problems fixed by Chip Basney before I posted this review but no luck. I recently purchased a used 2011 Honda Civic LX. I was out in the parking lot for almost 20 minutes before someone came outside. The people that have desks facing the front window did not get up to to help me even though they weren't doing anything. Brandon Wilson that was down on the far end of the building came out to talk to me and help me out. When I came into the building the people facing the front window were surfing the web watching videos or something else. This low review is not for Brandon but for the service department and people that detailed the car. I don't even think the service department checks the cars before they are sold. The cabin filter I changed because it had so much crap in it and was beyond dirty. The transmission fluid was filthy per a third party transmission place I took the car to. The oil was not changed as it had 70% life left to it even though I was told it was changed with fresh oil. I'm not even sure that the oil reading is correct on the car so I will get the oil changed. The back brakes had 40% life per a trusted brake shop I go to. There is an oil leak under the car. I had my trusted shop I go to put dye in the oil and degrease under the car. I will drive the car for a few hundred miles and see what happens. I also found a clip missing on the molding were the passenger side airbag was. I was told by Chip Basney, that if I buy the clip they will install for free. Maybe they though this was a safety issue so they fixed it for free like they should of. I use hardware and software To find error codes that maybe on the car. I found low pressure in the tires which was an easy fix. The other code that concerned me was code 41-11 which has to do with the front drivers impact sensor. I was told from Basney's tech that it was a fake reading and there equipment did not find this code. I had my sales person document this error code so if I get this reading again they have to fix it or I hope they will. I may also take the car to a shop to see if they can simulate this code. Next week I have an appointment to get the Transmission fluid changed which Basney should pay for but won't. I will get the oil changed after I'm told about the results of the oil leak. I replaced the tires on the car with new Michelin higher end tires even though the others that came with the car were fine. This was my choice and I do not blame Basney. I wanted something better for the winter than a cheap low grade tire. The person that details the cars must have there eyes closed or management doesn't allow more that 10-15 minutes for each car. There was absolutely no wax put on the outside of the car. There is literally dirt and grime all over the car. I will have to clay and compound the car before I put wax on it. They did clean the seats and the floors I'm guessing with a steamer. There was still dirt and debris under and around the seats. I was given cheap Basney floor mats(With Basney written on them. I guess it's cheap advertisement for them) but it does not fit on the drivers side as the mat is over the gas pedal. I tried to fix the mat but it's to big. I just bought non Honda professional all seasonal mats for the car. I ended up cleaning and detailing the whole inside of the car which looks a million times better than what they did. If you want an excellent sales rep then get Brandon Wilson. He is a young guy that will work for you with no pressure. More

by Michael Verified Customer Verified Customer

Print

Pleasant friendsly experience Helpful and pleasant staff. Worked to accommodate our needs and schedules. Have really had great experiences with the Basney Honda staff and service. Helpful and pleasant staff. Worked to accommodate our needs and schedules. Have really had great experiences with the Basney Honda staff and service. Thank you! More

by murb Verified Customer Verified Customer

Print

Easy and fast! The sales man brandon wilson made my life better and gives me a good deal! I will alway be willing to do binuess wirh them! The sales man brandon wilson made my life better and gives me a good deal! I will alway be willing to do binuess wirh them! More

by Luis Verified Customer Verified Customer

Print

New Car This is my 10th car From Basney Honda. The service I have received over that time has been excellent. The people are knowledgeable and willing to wo This is my 10th car From Basney Honda. The service I have received over that time has been excellent. The people are knowledgeable and willing to work with you to get your car needs met. More

by Minerva Verified Customer Verified Customer

Print

Great customer service We had a very pleasant experience at Basney Honda! It started online with making an inquiry about a vehicle. Leslie was very prompt and helpful in he We had a very pleasant experience at Basney Honda! It started online with making an inquiry about a vehicle. Leslie was very prompt and helpful in her email responses throughout the day. We then went in for a test drive that same day and was partnered with Brandon Wilson. He was very helpful, pleasant, down to earth, and a definite people person. Some salesmen are very pushy and stand-offish, Brandon was the complete opposite. I highly recommend Brandon for your future purcheses and would love to work with him again if we were to buy another vehicle at Basney Honda. More

by austin.oconnor33 Verified Customer Verified Customer

Print

Excellent service! Traded in my car for a newer model and Brandon was excellent and was able to help me get what I wanted! Everyone was very friendly and personable! Traded in my car for a newer model and Brandon was excellent and was able to help me get what I wanted! Everyone was very friendly and personable! More

Print

Excellent service for thorough alignment Matt in the service department was excellent. He is friendly, positive attitude, knowledgeable and efficient. He should be teaching some folks in sale Matt in the service department was excellent. He is friendly, positive attitude, knowledgeable and efficient. He should be teaching some folks in sales department. Roger Loveing needs to not be the first guy you meet at Basney Honda. He could use an attitude adjustment. Not helpful to the point of being rude. I am in my 10th Honda lease and have never, ever, been treated so poorly. More

by ETTL.3 Verified Customer Verified Customer

Print

Fast and easy! My wife looked at the Odessa van on Wednesday and we drove one home on Thursday. The car was delivered in a great condition! All aspects of the buying My wife looked at the Odessa van on Wednesday and we drove one home on Thursday. The car was delivered in a great condition! All aspects of the buying experience, pricing, and people were great. My third new Honda from Basney and I'll be back ! More

by marfry53 Verified Customer Verified Customer

Print

Great job Even though the deal took quite a bit longer than I thought it should have, I still feel like I got a great deal and wasn’t pushed around. Even though the deal took quite a bit longer than I thought it should have, I still feel like I got a great deal and wasn’t pushed around. More

by tzgolfer72 Verified Customer Verified Customer

Print