Chito Encarnacion | Page 68

I was looking for a 2013 Subaru Impreza with a standard transmission and a moonroof and found one in the online inventory at Hudson Subaru. I clicked for an e-price and was very happy with the price offer transmission and a moonroof and found one in the online inventory at Hudson Subaru. I clicked for an e-price and was very happy with the price offered. Christina took me through the initial steps then turned me over to Chito. Both of them were very professional and friendly. I felt that they gave me straight answers to all my questions. I was a little nervous about going to an out of state dealership sight unseen, but Chito made sure my experience at the dealership was smooth. He had the car I was interested all ready to go and had me check it out to ensure it was what I wanted. It was exactly what I wanted, but I am sure that if it wasn't Chito would have worked with me to get the right vehicle. I liked that both Christina and Chito respected my desire to deal via email and did not barage me with phone calls like some other dealers have done in the past. Also, Chito was very thorough going through my new car's features. Since I am a previous Subaru owner, it was very helpful that Chito pointed out what was the same, what had changed, where things had moved, etc. He also synched my phone with the new blue tooth (which I didn't have on my previous Subaru) which was a big help. Chito has also followed up with me about the vehicle to ensure I am happy with it (which I am!). As I have been telling everyone, if you are the market for a new Subaru try Hudson Subaru. I felt like I was offered a fair price that I did not need to haggle with, that the process was easy and smooth and could mostly be done via e-mail, and that I was not pressured to purchase add-ons, etc that I did not want. It was definitely worth the drive in from PA. More

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I had major work done on my existing Subaru at this dealer and it went well. The dealership is fairly close to where I live, so I called them when I wanted to buy a new car. I knew exactly what I want dealer and it went well. The dealership is fairly close to where I live, so I called them when I wanted to buy a new car. I knew exactly what I wanted. They gave me a price over the phone. I went in after work at about 7:30pm and left with my new car at about 10pm. Chito, the sales person, was excellent in all regards. Everything went smoothly, no surprises. More

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The vehicle was advertised at a lower price than the dealer ended up selling me the car for, this is not my main reason for issuing a complaint. After the salesman told me to leave his dealership becaus dealer ended up selling me the car for, this is not my main reason for issuing a complaint. After the salesman told me to leave his dealership because I wanted to pay the advertised price I returned to buy the car at the higher price, this is not the reason for complaint. After informing the sales manager that the car has a screw in the tire he took off $12 only for me to discover when I got home another tire had a screw in it as well, this also is not the reason for complaint. The reason I am contacting you is because I took delivery of the car on 10/9/2013 and was provided a 20-day temp plate and was told I will receive a call when my NY State plates arrive. It is now 11/4/2013 and I still do not have my registration or plates. I contacted the dealer every few days to ask if my plates came and they never did. I talked to George the sales manager on Monday Oct. 28th (after expiration), he said he'll look into it, I never got a call back. I talked to a salesman on Tuesday Oct. 29th who said he'll look into it and never called back. I spoke with George again on Wednesday Oct. 30th and informed him that police had pulled me over but after explaining my story the officer let me go with a warning. He called me back and gave me 3 options, 1- Drive my car illegally back to NJ from Queens, NY and pick up a loaner car from him, 2- Rent a car at my own expense and he'll try to get me reimbursed, 3- Return the car I purchased and he'll give me back my down-payment. I returned his call and told him he has 2 options, 1- Bring me a loaner car to my home, 2- Arrange for me to pick-up a rental car locally at his expense. He called me back 5 hours later and said he will call me the next day (Thursday Oct. 31st) to have a loaner car brought to me. He never called me about bringing the loaner and I haven't heard from him since. Meanwhile, I'm sitting here with a car that I can no longer legally operate. More

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Friendly and knowledgeable staff. Chito was a pleasure to deal with. They had the car we wanted in stock and we negotiated a fair deal with our 2010 Nissan Murano. to deal with. They had the car we wanted in stock and we negotiated a fair deal with our 2010 Nissan Murano. More

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Chito was very helpful in assisting me in the purchase of my first car. He listened to my requirements and limitations and I walked away with something better than what i originally expected. my first car. He listened to my requirements and limitations and I walked away with something better than what i originally expected. More

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I purchased Subaru Forester thru Chito. He is honest and professional. His response is quick and appropriate. I'm now driving Forester with 100% satisfaction. I'm thinking already next car will be Subaru ag professional. His response is quick and appropriate. I'm now driving Forester with 100% satisfaction. I'm thinking already next car will be Subaru again. More

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My family and I entered Hudson Subaru on a Saturday afternoon without an appointment or prior consultation; however, we were greeted and accommodated by Chito, who although was catering to another cust afternoon without an appointment or prior consultation; however, we were greeted and accommodated by Chito, who although was catering to another customer, gladly took us in. From there I was able to test drive the vehicles of my choosing and from this experience along with further suggestions from Chito, I was able to make my decision on the vehicle I wanted. Soon after, we signed the agreements and I left that evening with the vehicle. Overall, this experience progressed smoothly and without the service provided by Chito I don't believe I could have gotten a better deal. I would definitely recommend Hudson Subaru to any interested customer. More

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Our salesman, Chito Encarnacion, was very honest. We told him how much we can afford and there it is, we got what we wanted. Good people also, all friendly.... told him how much we can afford and there it is, we got what we wanted. Good people also, all friendly.... More

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The knowledge, perfessionalism and curtesy extended during my different stages that lead to the purchase of my Subaru Impreza were in a class that would be difficult to match. It was an experience tha during my different stages that lead to the purchase of my Subaru Impreza were in a class that would be difficult to match. It was an experience that afforded me comfort, as well as, knowing I was getting the best price possible. Thank you for making my journey a pleasant one. More

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Great Dealer & sales staff they made buying a Subaru a joyful event. I would highly recommend Hudson Subaru to anyone who is looking to purchase a new or use car. a joyful event. I would highly recommend Hudson Subaru to anyone who is looking to purchase a new or use car. More

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