Chivas Porter | Page 3

As soon as I pulled in for my appointment, I was greeted with a smile. Everyone was very professional and kind. with a smile. Everyone was very professional and kind. More

Helpful 0

Report | Print

I liked getting the problem fixed and I appreciated the video that I was sent by the technician. I didn't appreciate getting my car back with water spots all over it, as it was clean when I delivered it t video that I was sent by the technician. I didn't appreciate getting my car back with water spots all over it, as it was clean when I delivered it to the dealership. More

Helpful 0

Report | Print

Provides excellent customer service ALWAYS. My reason for continuing to patronize this facility is because of service agent Chivas Porter. He’s trustworthy and honest. I really don’t trust anyone else with m continuing to patronize this facility is because of service agent Chivas Porter. He’s trustworthy and honest. I really don’t trust anyone else with my vehicle. More

Helpful 0

Report | Print

Great Dealership! Always attentive to my questions and needs! They definitely have the Ritz Carlton experience down!! Thank you for taking care of my Truck! needs! They definitely have the Ritz Carlton experience down!! Thank you for taking care of my Truck! More

Helpful 0

Report | Print

I had a great experience. Everyone was so personable. I appreciate all the hard work and compassion everyone has shown me. I will definitely be back appreciate all the hard work and compassion everyone has shown me. I will definitely be back More

Helpful 0

Report | Print

It was EXCELLENT as always. My service advisor, Chivas Porter, is honest and trustworthy. He is what keeps me coming back to Fred Anderson Toyota. Porter, is honest and trustworthy. He is what keeps me coming back to Fred Anderson Toyota. More

Helpful 0

Report | Print

Thank you Fred Anderson Toyota Charleston!!! Nico in the service department and team went above and beyond to help us with a recent issue!! They stayed the course and found a solution that exceeded our expe service department and team went above and beyond to help us with a recent issue!! They stayed the course and found a solution that exceeded our expectations!! We are so appreciative!! Thanks again and again!! More

Helpful 0

Report | Print

I always ask for Chivas. He has always taken good care of me and is honest. Once I find someone I can count on, I prefer to stick with them. of me and is honest. Once I find someone I can count on, I prefer to stick with them. More

Helpful 1

Report | Print

Great service department! The service was fast and efficient. I was checked in and my service set up by Chivas Porter. All service was completed within 45 minutes. The service was fast and efficient. I was checked in and my service set up by Chivas Porter. All service was completed within 45 minutes. More

Helpful 0

Report | Print

Frustrated time after time I visited Fred Anderson Toyota this afternoon for a routine service. I have roughly $88K miles on my 4Runner and was under the impression that I would I visited Fred Anderson Toyota this afternoon for a routine service. I have roughly $88K miles on my 4Runner and was under the impression that I would be getting the basic oil change service that is included in the “Family Plan.” I was told when I arrived that I had to get the 90K mile service or it would jeopardize my family plan. I tried to explain that I really only had time for the routine oil change but Chivas said the 90K mile checkup would only take 90 minutes. I said “Are you sure because I don’t have a whole lot of spare time. Just let me know.”I’m happy to come back at a late time for that service. He said Oh no right around 90 minutes. Ok. If you insist I need my 90K mile service now I’ll go ahead and get it. I told him I’d be back in an hour or so as my mom was there to pick me up to run some errands. We went to Costco and got back about an hour and fifteen minutes in. I thought great I have about 15 more minutes and my car will be ready for me then I can continue on with the other things I had on my schedule. After an hour passes by I go to find Chivas who is no where to be found. I speak to another service rep who says “Chivas cant tell time,” Funny to him but at the same time I’m furious and just want my car that was promised to me in 90 minutes. This service rep says it shouldn’t take more than 30 minutes. So a little over an hour later Chivas finds me to tell me my car is ready. This was around 6:05 (3 hours and 35 minutes later). When I got home I looked over the paperwork and it says that the car was ready at 5:08pm. Stinks that no one came to get me until a little after 6pm. Nice. By the way, is a tire rotation a mandatory part of a 90K mile inspection? Was unsure of this as it was in my bill. I’ve had my 4Runner since May of 2013. I was beyond thrilled with the service department for the first 5-6 years or so. I would go out of my way to praise them. The past 1-2 years have literally been crap. I hate to speak so candid but nobody seems to care anymore. There are zero incentives for my family to continue to buy from Fred Anderson Toyota. I had a bad experience roughly 3-4 months ago that was corrected with a free car detail. However, when the car was dropped off, 2 hours later I was told that the car was ready, I go to pick the car up and even the service guy says the guys did a pretty bad job. I go to get in the car and notice nothing was done. It’s pretty sad. I have no time to wait around for anyone and am simply shocked at this point. I send a follow up email that is responded to by Stephen at Fred Anderson Toyota. He made things right by having my car detailed the right way. Finally! I feel the staff is nice but unfortunately a little deceitful. Just be honest. If you cant get the job done in the time you promise, dont tell the customer. Not interested at all in buying another Toyota from this dealership. More

Helpful 0

Report | Print