Chloe Orcutt | Page 3

Nick and everyone that I worked with did an amazing job! They knew that I was coming from out of state and made sure everything was ready to go when I got there! They knew that I was coming from out of state and made sure everything was ready to go when I got there! More

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Very great dealer and we are happy really appreciate the nice character and very good guys nice character and very good guys More

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Simplemente un excelente servicio y muy profesional . Ninguna queja, y muy agradecido de su personal de habla hispana. Ninguna queja, y muy agradecido de su personal de habla hispana. More

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Awesome customer service and relations. Buying prices was so easy, quick, and professional. Car was ready to go! Buying prices was so easy, quick, and professional. Car was ready to go! More

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I was interested in purchasing a used Cadillac. CTS V being advertised at their dealership. I called the dealer to make sure it was available and was told it had sold. Still being advertised days la CTS V being advertised at their dealership. I called the dealer to make sure it was available and was told it had sold. Still being advertised days later i called again and was told it was in storage. I made an appointment to see it the next day, I called before I left home as it was an hour away and was told it was being cleaned up; When I got there no car to look at. Very annoyed i went home and called a manager. he looked it up and told me it was sold. that car is still in an ad! Very frustrating! I did find one recently newer and with less miles. I will never call Koons again looking for anything! More

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Let me start by saying I've been in the car business for 35 years and bought thousands of cars from dealerships! This place is rotten … I took a flight in and wired money the day before. Got to dealership a 35 years and bought thousands of cars from dealerships! This place is rotten … I took a flight in and wired money the day before. Got to dealership at 4:30 looked car over and got ready to do paperwork and they where still trying to get me to finance the car .and in already paid for it .. treated me like i was a criminal on a $60,000.00 used vehicle. I was stranded no hotel no transportation and the only way i could take the car is to have my credit run and leave another $20000 down payment! This place should be shut down! THE GENERAL MANAGER NEEDS TO BE FIRED! NEVER AGAIN!!!! More

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My son drove all the way from NY for his 2023 TRX. This dealership and employees are crooks. They took my son 6k for an extended warranty which was already included in the price considering it was a b This dealership and employees are crooks. They took my son 6k for an extended warranty which was already included in the price considering it was a brand-new truck. Come to find out after filing the paperwork for a refund with a different dealership, because KOONS assistant manager Michaela Pucket never called my son back that they can only give him back 3k and the other 3k is missing or in someone's pocket! VERY SNEAKY dealership! More

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Tried to cancel the gap & maintenance contract with the finance department, they requested information, provided the information and that is where the process stopped. Continued to call, left multiple mess finance department, they requested information, provided the information and that is where the process stopped. Continued to call, left multiple messages and contact info for a return call, that fell on deaf ears. They are very responsive when they want money, but not to responsive to ensure the service when a cancelation for a contact is requested. More

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Great service was serviced on good time. Car was clean and called me right on tomr Car was clean and called me right on tomr More

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This hanky second vehicle purchase from Koon’s. I liked that we did everything remotely. I only went to the dealer at the very end for them to evaluate my trade in person. Prior to that they gave m I liked that we did everything remotely. I only went to the dealer at the very end for them to evaluate my trade in person. Prior to that they gave me an offer site unseen but I wanted a little more so they needed to see it in person. Otherwise the Salesperson was willing to bring me the new vehicle and drive away in my trade. On the day I went to the dealership, told them I only had 1 hour due to work commitments. I was pleasantly surprised that I was in with my trade and out with my new vehicle in under an hour. I never felt rushed though. We had talked numbers on the phone, the new vehicle was clean, filed and prepped to go. We signed everything quickly and I was on my way. I couldn’t have been easier. More

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