Victor Sorto, our service advisor, was excellent, as
always. His customer service commitment is evident in all of his actions. He is knowledgeable, responsive and accessible. His ability to address cust
always. His customer service commitment is evident in all of his actions. He is knowledgeable, responsive and accessible. His ability to address customer vehicle concerns and to maintain contact and provide timely updates is exemplary. We always ask for Victor by name for all of our service needs and he is an invaluable asset to your organization.
More
by Mcay
Other Employees Tagged:
Sorto, Victor
Feb 11, 2022 -
Koons Tysons Chrysler Dodge Jeep Ram responded
Thank you for your confidence in Victor and our team! We are grateful to have you as a Koons Tysons Chrysler Dodge Jeep Ram customer and we hope to see you again down the road. Have a terrific day!
I bought my car 7 months ago, I’m still waiting for my
car key.then man VICTOR promise me it will send after one month.why you liar with customers this is not professional.
car key.then man VICTOR promise me it will send after one month.why you liar with customers this is not professional.
More
by Frank1987iraheta
Feb 07, 2022 -
Koons Tysons Chrysler Dodge Jeep Ram responded
Frank, I am very sorry to hear about the delay with your key. We strive to deliver efficient service and clear communication to our guests and it is disappointing that we have fallen short in your case. I will look into what is causing these delays and see what I can do to expedite the process. In the meantime, please don't hesitate to reach out to me to discuss this in detail. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646
very kind and excellent, thanksi will introduce my
very kind and excellent, thanks
i will introduce my friend your great
treat! i wish you all the best!
very kind and excellent, thanks
i will introduce my friend your great
treat! i wish you all the best!
More
by lys670409
Other Employees Tagged:
leo
Feb 04, 2022 -
Koons Tysons Chrysler Dodge Jeep Ram responded
It was truly our pleasure to assist! Thank you for the incredible feedback and for recommending Koons Tysons Chrysler Dodge Jeep Ram to your friends!
Great service rep in Victor. Very helpful and thorough.
Works with my schedule to get work done.
Works with my schedule to get work done.
More
by Ctomnixon
Jan 28, 2022 -
Koons Tysons Chrysler Dodge Jeep Ram responded
Thank you for commending Victor! We are delighted that he provided accommodating service, and we appreciate you choosing Koons Tysons Chrysler Dodge Jeep Ram for these repairs. Have a great weekend!
Danny was great. Gave us the space to make our own
decision. Took the time to ask the right questions. Trade in negotiation was fair
decision. Took the time to ask the right questions. Trade in negotiation was fair
More
by Bferzoco
Dec 27, 2021 -
Koons Tysons Chrysler Dodge Jeep Ram responded
It truly makes us happy that Danny was especially wonderful to work with! We are pleased that he kept you informed and that you are satisfied with the purchase. The Koons Tysons Chrysler Dodge Jeep Ram team wishes you many happy and safe miles.
Excellent service Fast and perfect high-level skills.
And Professional
Mr. Taher He was nice and professional
And Professional
Mr. Taher He was nice and professional
More
by AYACHI66
Dec 18, 2021 -
Koons Tysons Chrysler Dodge Jeep Ram responded
We love hearing that our team's professionalism and expertise made your visit such a success! It means so much that you put your trust in the Koons Tysons Chrysler Dodge Jeep Ram team to find you the perfect vehicle, and we hope you're enjoying every mile in it as we speak!
It’s a very good dealership they responded to my inquiry
right away seriously considering doing business with them.
right away seriously considering doing business with them.
More
by marvindungee
Dec 01, 2021 -
Koons Tysons Chrysler Dodge Jeep Ram responded
Hi Marvin - It was our pleasure to work with you! Thank you for giving Koons Tysons Chrysler Dodge Jeep Ram your business and your five-star feedback. We wish you safe and happy travels ahead!
Excellent communication from start to finish. The advisor
explained everything in detail, and facilities were super comfortable. I loved the text message updates.
explained everything in detail, and facilities were super comfortable. I loved the text message updates.
More
by AR117
Other Employees Tagged:
Taher
Oct 19, 2021 -
Koons Tysons Chrysler Dodge Jeep Ram responded
Thank you for taking the time to share! We appreciate your business and are happy to hear that you are so confident in the Koons Tysons Chrysler Dodge Jeep Ram team to get the job done. Drive safely, and we hope to work with you again down the road!
Excellent 21st century sales process: Convenient, value
added and first class customer focus!
Best dealer, I’ve ever worked with in 50 years of car buying!
These guys get it!
Craig Benner sales rep is s
added and first class customer focus!
Best dealer, I’ve ever worked with in 50 years of car buying!
These guys get it!
Craig Benner sales rep is spot on!
GREAT experience and super easy process on a factory order
More
by graygp
Other Employees Tagged:
Craig Benner, Erica, John
Oct 01, 2021 -
Koons Tysons Chrysler Dodge Jeep Ram responded
Thank you for taking the time to share! Hearing that Craig and the team went the extra mile to assist with your purchase made our day. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Koons Tysons Chrysler Dodge Jeep Ram!
Oct 01, 2021 -
graygp responded
They get it and I got , a great deal!
Glad to recognize good work and good people!
Jerry Gray
PS: you beat every other Jeep Dealer in the East!
Alex was great to work with, he was not pushy and allowed
me time to make decisions. The only negative was their dealership fee. Its extensive and they are not willing to budge. Overall, they were friendly a
me time to make decisions. The only negative was their dealership fee. Its extensive and they are not willing to budge. Overall, they were friendly and provided good customer service and good experience. The other staff including the business staff and the insurance staff were helpful. I appreciated them giving me information at face value and did not try and push sales. They let the information speak for itself. Overall, very good experience. would be 5 out of 5 if it wasn't for the dealer fee being so steep and ridged.
More
by ghtshotow
Sep 16, 2021 -
Koons Tysons Chrysler Dodge Jeep Ram responded
While I am thrilled that you had such a positive experience with Alex and the team, I am sorry to hear that you were discouraged by our dealer fee. We strive to provide a great value to our customers and it is disappointing that you left with a less-than-perfect impression. If you would like to discuss this further, I would be happy to clear things up and see what I can do to assist you. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646