Chong Lee
Chong Lee at Westside Lexus

Chong Lee | Page 12

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
232 Reviews
5.0

232 Reviews

Write a Review

Dealership Experience

24 yrs, 1 mo

Industry Experience

30 yrs, 6 mos

Specialties & Trainings

Master Certified

232 Reviews of Chong Lee

October 12, 2021

Dealership Rating
Employee Rating

Ms. Chong was a big help with assistanting me with my first purchase of a luxury car. More

by aquariuslacey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Oct 12, 2021

Westside Lexus responded

We're glad that we could make your purchasing experience a success! Congratulations on your new ride - we hope it goes far above your expectations. Take care! - the Westside Lexus team

October 11, 2021

Dealership Rating
Employee Rating

Great service! Chong Lee was the best! She did not hesitate to help me find the best vehicle that fit my needs. More

by Bryceyun1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2021

Westside Lexus responded

Bryce - we're delighted to know that Chong was such a help to you! Thank you for taking a moment to share about your experience - the entire Westside Lexus team is so grateful. Drive safe!

October 11, 2021

Dealership Rating
Employee Rating

The service was good the dealer ship was clean and a nice lounge area staff was friendly More

by vatsal_2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2021

Westside Lexus responded

Thank you for the great review! We are so happy to hear that you enjoyed your service experience at Westside Lexus. We are wishing you safe travels and hope to see you back again down the road!

September 18, 2021

Dealership Rating
Employee Rating

Clean and welcoming. Found what we were looking for with help from ms Lee. Nice, happy lady. Thanks More

by BKIGARA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2021

Westside Lexus responded

We're glad we could assist you! Thank you for the great review - and let us know if we can be of service down the road! Safe travels! - the Westside Lexus team

September 15, 2021

Dealership Rating
Employee Rating

Saleswomen was very kind and i got good answered. Very helpful. I will recommend westside Lexus to my friends More

by elin3488
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2021

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

September 10, 2021

Dealership Rating
Employee Rating

The only reason I’m Doing this survey is because Ghongs sales manager was very rude I explained at time of my trade in that i needed to take the battery I had to put in the car I took out of my truck it do More

by monaritid
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 27, 2021

Westside Lexus responded

This certainly doesn't sound like the accommodating care our team is known for giving. We run our business to present solutions to our guests and it's difficult to hear that this has not been your experience. While it's great that Chong took wonderful care of you and you find her to be an asset to our company, we want all of our team to provide that same level of service. I would appreciate the opportunity to have a conversation with you regarding your experience. I won't have the ability to locate your contact information based on your username, so I will list mine below. Looking forward to speaking with you. James Breaux - General Sales Manager - 1 (281) 558-3030

September 01, 2021

Dealership Rating
Employee Rating

Working with Chong Lee was great. She really help me narrow in on the perfect vehicle for me. Also they certainly had the best selection of vehicles in the area. I believe the best example of Chong Le More

by jasonhannam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Westside Lexus responded

Jason - It is gratifying to hear that Chong and the team made your purchase process such a success! Thank you for doing business with us here at Westside Lexus, and for taking the time to review our work. We wish you safe travels until we see you again!

August 28, 2021

Dealership Rating
Employee Rating

Chong Lee was great helping me to make right choices by presenting, explain details on the cars, comparison until delivery @ late night! Awesome work well done! More

by lucyscho
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hai Do

Aug 30, 2021

Westside Lexus responded

It's excellent to hear that Chong helped you navigate our inventory and find the perfect vehicle for you! I'm very glad that his efforts were so appreciated. If there was anything more that could have been done to have made your visit a 5-star experience I would be happy to hear it. Please reach out to me at your earliest convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 22, 2021

Dealership Rating
Employee Rating

Everything was fine i bought a Lexus I told the sales guy working with working with Chong that the front end was shaking he brushed it off ane said All cars are Lexus tested so i thought it was my imagin More

by monaritid
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philippe Haddad , Chongs helper

Aug 23, 2021

Westside Lexus responded

I am concerned to hear that you are having issues with your new vehicle. We pride ourselves on top-of-the-line products and transparent customer care and I am sorry that we missed the mark this time. It is disappointing that you have had trouble reaching our team regarding this issue and I would like to step in to help. Please give me a call directly at your earliest convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 16, 2021

Dealership Rating
Employee Rating

A clean and comfortable exhibition hall, a kind and polite greeting, a detailed introduction of each product, so that buyers can quickly find the car they need, is a very good car dealer, and it is wor More

by MATHEW HSU
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Travis

Aug 16, 2021

Westside Lexus responded

Mathew, thank you for taking the time to leave us positive feedback! We love hearing that you appreciated the warm welcome upon arrival and that our team was able to efficiently guide you through our inventory. We're thrilled that you'll recommend Westside Lexus and we look forward to working together again down the road!

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