The dealership staff were really nice , Danny and Chong
lee were really good, funny guys and professional. Finance guy was good also , knowledgeable and funny too
lee were really good, funny guys and professional. Finance guy was good also , knowledgeable and funny too
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by osaghae
Verified Customer
Verified Customer
Feb 11, 2021 -
Westside Lexus responded
Thank you for your positive words about our team, your feedback means a lot to us. If there is anything I can do to improve your experience and earn your five stars, please don't hesitate to reach out. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
Finance is worst part of your operation, I had to wait 45
minutes to close out transaction!! You guys can do better, use chick fl la’s blueprint!
minutes to close out transaction!! You guys can do better, use chick fl la’s blueprint!
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by fphonso
Verified Customer
Verified Customer
Feb 04, 2021 -
Westside Lexus responded
I'm sorry that you were kept waiting. We strive to make the car-buying process streamlined and I appreciate this feedback. I hope that you're enjoying your new vehicle, and if there is anything that I can do to assist you, please give me a call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030
Chong was a huge help. She made the buying process easy
and fast. I had an issue with a strong scent on the seatbelt and Ty made it right for me. F&I dept. Mike S - he was tough to work with. Not very frie
and fast. I had an issue with a strong scent on the seatbelt and Ty made it right for me. F&I dept. Mike S - he was tough to work with. Not very friendly.
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by KAYDLEE
Verified Customer
Verified Customer
Feb 01, 2021 -
Westside Lexus responded
Thank you so much for trusting us with this purchase. While I'm very glad that Chong and Ty could assist you, I apologize that you weren't completely satisfied with your finance experience. I will share your feedback with the right people, and if there is anything that I can do to help, please give me a call. Christian Davidson - Lead Financial Services Manager - (281) 558-3030
I have worked at a dealership in the past, so I’ve seen a
lot. I bought my first Lexus from Westside Lexus. This was by far the best experience I’ve ever had at a dealership. Jeff Margolis is the best salesp
lot. I bought my first Lexus from Westside Lexus. This was by far the best experience I’ve ever had at a dealership. Jeff Margolis is the best salesperson I’ve ever encountered. He listened to everything I told him I wanted. There was no pressure at all. The whole experience was so easy and stress free.
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by ldomangue
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Margolis
Jan 25, 2021 -
Westside Lexus responded
Thank you for taking the time to leave us a review! We are so glad Jeff took such good care of you here at Westside Lexus, and we will be sure to let him know that you appreciate his help. We hope to see you again sometime!
Dealing with Chung Lee was an excellent experience, her
caring and professional attitude was refreshing. The financial person was a delight to work with. I am extremely happy with my experience at Wests
caring and professional attitude was refreshing. The financial person was a delight to work with. I am extremely happy with my experience at Westside Lexus.
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by wbrooks
Verified Customer
Verified Customer
Jan 13, 2021 -
Westside Lexus responded
Reviews like this one always make us smile! It's wonderful to hear that Chong and the rest of our team made your buying experience so friendly and rewarding. Thank you for your confidence in Westside Lexus, and congratulations on your new car!
Very please with the service, nice advisor, car well
taking care except receptionist did not notify advisor so I end up wait for over 30 minutes and find advisor by myself.
taking care except receptionist did not notify advisor so I end up wait for over 30 minutes and find advisor by myself.
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by LAN1102
Verified Customer
Verified Customer
Dec 28, 2020 -
Westside Lexus responded
Thank you for taking the time to leave us this feedback. It was our pleasure to assist you, and I do apologize for the delay here. I will be sure to share this with my team, and we will work to improve our process going forward. If there is anything more we can do to assist you, please don't hesitate to give me a call.
Thank you,
Michael Lorch - Service Department Manager - 1 (281) 582-8654
Excellent salesperson in Chong Lee. Very pleasant
atmosphere and the service was great as well! Highly recommended!!!
Got a great deal IMO on a preowned GS and trade in as well!!!
atmosphere and the service was great as well! Highly recommended!!!
Got a great deal IMO on a preowned GS and trade in as well!!!
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by tannnguyen1
Verified Customer
Verified Customer
Other Employees Tagged:
JT Teodoro
, Richard Nguyen
Dec 21, 2020 -
Westside Lexus responded
Thank you for your great feedback about Chong and your recommendation of Westside Lexus! We are honored to receive your business and your five-star review. We hope you are loving your new-to-you Lexus GS!
Dec 21, 2020 -
tannnguyen1 responded
Definitely love the GS!
Chong lee and Mike both both attentive, accommodating,
and available when needed. Appreciate their time and efforts to get me what I wanted and working on my time
and available when needed. Appreciate their time and efforts to get me what I wanted and working on my time
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by ddinh5013
Verified Customer
Verified Customer
Dec 22, 2020 -
Westside Lexus responded
Thank you for taking the time to review Westside Lexus and mention the top-notch service you received from Chong and Mike! We are grateful for your business and are thrilled that you found exactly what you were looking for. Our team wishes you safe travels and happy holidays!
Car is great, price is great, sale lady was awesome,
paperwork was fast. Overall very friendly, easy, and fast transaction. Will be coming back for another car.
Thank you Chong Lee!
paperwork was fast. Overall very friendly, easy, and fast transaction. Will be coming back for another car.
Thank you Chong Lee!
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by Phuongtran4545
Verified Customer
Verified Customer
Dec 01, 2020 -
Westside Lexus responded
We can't ask for better feedback than this! It's fantastic to hear that Chong made it so easy for you to get into your new vehicle. Thank you for shopping at Westside Lexus - we'll see you next time!
Chong Lee is the most amazing person to go to when buying
a new Lexus!!!
She will go above and beyond your expectations!
Thank you so much !!!
-Keven
a new Lexus!!!
She will go above and beyond your expectations!
Thank you so much !!!
-Keven
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by Keven5804
Dec 01, 2020 -
Westside Lexus responded
Keven, thank you for taking the time to leave us a review! Chong is an excellent member of our team at Westside Lexus, and we couldn't be more pleased to hear that she has earned your trust and business. We will be sure to let her know that you appreciate her help, and we hope to see you again sometime!