Chong Lee | Page 22

Best customer service I felt value customer when I visited a dealer until I drive my new car. It was very pleasant experience. Chong Lee was helping me and very satisfied I felt value customer when I visited a dealer until I drive my new car. It was very pleasant experience. Chong Lee was helping me and very satisfied with her service More

by kkamaneric Verified Customer Verified Customer

Print

Excellent service Your sales rep, Chong Lee,has sold me 7 vehicles in the past several years and has always exhibited concern for my needs as well as Westside’s. Your Your sales rep, Chong Lee,has sold me 7 vehicles in the past several years and has always exhibited concern for my needs as well as Westside’s. Your financial manager,Kevin,has always guided me on the sale of a new car. The technology support group is without peer in the industry. More

by BHOLBRITTER Verified Customer Verified Customer

Print

First time Lexus buyer I have been looking for a pre-owned Lexus Gs350 for over a year now. I met Sales Consultant Ms. Chong Lee on my first visit to Westside Lexus. Du I have been looking for a pre-owned Lexus Gs350 for over a year now. I met Sales Consultant Ms. Chong Lee on my first visit to Westside Lexus. Due to previous budget restrictions and being a very particular customer I was never able to complete a purchase for a Lexus. Ms. Lee stuck with me through several vehicles that I was previously interested in but did not purchase. I recently started looking at a 2019 Toyota Avalon base model with options which was a very nice car. Ms. Lee advised me that I probably would not be happy with the Toyota coming from an Infiniti. I returned to Westside Lexus and met with Ms. Lee once again to look at the 2019 Lexus Es350. I had decided against the Gs350 due to possible discontinuation of this model. After one visit to a competitor Lexus dealership and some negotiations on both sides we came to an agreement for a new Lexus Es350. Thanks to Westside Lexus New car sales Manager/Finance Director Gerald Chomer, New car sales Manager Homer Hsu and Pre-owned Director Mr. Ty Stanberry for the amazing deal they gave me on the new vehicle and my trade-in vehicle. Financial Manager Ms. Judy Patureau was professional and explained all of my options on my vehicle purchase as well as matching the credit card down payment from a competitor Lexus dealership. Ms. Lee was patient and helpful during my whole car buying experience and treated me more like a friend than a customer. Ms. Lee always stated that whether I purchased a Lexus or a different brand she just wanted me to be happy about my purchase. Mr. Ty had the same pleasant and respectful attitude towards me throughout my vehicle purchase and trade-in needs in which I greatly respect him for. Recently I met Mr. Nam Pham who also was very helpful and informative during my new car purchase. (...And made me laugh) I am a completely satisfied Westside Lexus customer! I highly recommend anyone who is in the market for a new Lexus or a pre-owned Lexus/Any Make or Model to purchase from Westside Lexus/Chong Lee/Ty Stanberry/Nam Pham. More

by vtec32 Verified Customer Verified Customer

Print

Excellent customer service Salesperson was very attentive and sought to find the vehicle that I really wanted. Great deal, great price, and excellent service. I am very pleased! Salesperson was very attentive and sought to find the vehicle that I really wanted. Great deal, great price, and excellent service. I am very pleased! More

by REGINA P ALLEN Verified Customer Verified Customer

Print

Purchase a car Had picked a vehicle. The wait for financing was tolerable. Impressed with the electronic document signing device. Vehicle ready to go. Dealership Had picked a vehicle. The wait for financing was tolerable. Impressed with the electronic document signing device. Vehicle ready to go. Dealership seemed very organized. More

by CRHEWITT14 Verified Customer Verified Customer

Print

Great Experience buying a pre-own Lexus The entire dealership team was great. I would have given a ‘5’ in all categories if my leather seats were completely refinished without a dark spot o The entire dealership team was great. I would have given a ‘5’ in all categories if my leather seats were completely refinished without a dark spot on the side. I am still very happy about my purchase. More

by LoveMyLexus Verified Customer Verified Customer

Print

Smooth My experience was well met and greeted well by the service of the employees. I was welcomed and was talked gently and properly on the conditions I wan My experience was well met and greeted well by the service of the employees. I was welcomed and was talked gently and properly on the conditions I wanted and everything went well on both sides as I could assume. Overall the experience was good. More

by Needgoodprice Verified Customer Verified Customer

Print

Certified RX Purchase We knew exactly what we wanted so the process was straight forward, Westside had what we wanted and at a fair price. They provided us a loaner while We knew exactly what we wanted so the process was straight forward, Westside had what we wanted and at a fair price. They provided us a loaner while we waited for make ready. Westside is by far the best dealership experience we’ve had, both sales and service. More

by Littlejm3 Verified Customer Verified Customer

Print

Amazing Experience as always Chong Lee is one of the best sales person I have dealt with. She is very helpful, friendly and professional. This goes above and beyond to make sure c Chong Lee is one of the best sales person I have dealt with. She is very helpful, friendly and professional. This goes above and beyond to make sure costumer satisfaction. More

by Noor Al Verified Customer Verified Customer

Print

My Openion of last few visits. New facility was fantastic except that it lacks the waiting area for the customers waiting to see their sales advisors: Also there was no good refresh New facility was fantastic except that it lacks the waiting area for the customers waiting to see their sales advisors: Also there was no good refreshments for customers. More

by usenb3141 Verified Customer Verified Customer

Print