Chris Adams | Page 43

What a miserable experience and person. Let me start off by saying that I have been extremely patient and nice to everyone at this dealership despite how I have been treated and the broken v Let me start off by saying that I have been extremely patient and nice to everyone at this dealership despite how I have been treated and the broken vehicle I was sold until it has been three months from when I purchased it and I am still getting the runaround, being ignored and hanging up phone calls, I spoke with this xxxxxxx yesterday about the car (lemon) that was sold to me back on October 10th that I have not been able to drive for more than a week without a catastrophic failure. I called several months ago about the alternator and battery being bad in the car. I was told by Rick that he would look into it and call me back. After a few weeks I just decided to replace the alternator and battery. The car has had issues starting since the day after I purchased the vehicle. It didn't start yesterday again (and I missed work again...) so I called and was told Rick was in a meeting and that he would call me back. This was at 9:00 AM. In the afternoon I got fed up with waiting so I called again and was transferred to Rick. After waiting on hold for several minutes (apparently someone else was more important than an actual customer) Rick finally spoke with me (how gracious of his majesty...). I was irritated that yet again I was ignored so I had a bit of an attitude. Rick immediately elevated the attitude to another level and told me that "We don't have to call you back." The customer service (or complete lack thereof) that I have experienced at this dealership (itself horrible) was nothing compared to Rick's treatment of me. He personally insulted me, talked over me constantly, hung up on me several times, and yet again would not do anything about the lemon I was sold. I told him I would be filing a complaint with the Better Business Bureau and he told me that he "knows how to deal with the BBB." I'm sure with the number of broken cars they sell they have plenty of experience with "dealing" with the BBB. The conversation ended with me being irate and yelling. I spent the next hour crying about how I was treated. I don't understand how this person has a job at all, much less a managerial position. He isn't qualified to manage a lemonade stand, unless the lemonade is mixed with cyanide... These guys are crooks. Read the reviews. They sell broken and rusty cars advertised as being in pristine condition constantly. They steal thousands of dollars from unsuspecting people. I don't understand people like this and how they live with themselves. I thought buying a used car from the used car portion of a new car dealership would be a safe purchase. Boy was I wrong.... If they had just fixed all the issues then I would have been able to accept the terrible customer service, I would have been able to accept the car's multiple issues, If the car had worked after replacing the alternator and battery myself (out of my own pocket) I would have been able to accept this. The time for civility is over. I will be pursuing legal action against against this dealership and if possible against Rick and the salesman I dealt with Craig Toddy (also a xxxxxxx, miserable crook, with terrible customer service). I'm sure this idiot will respond with some xxxxxxxx response. For your own sake don't believe it. It isn't worth the risk to buy a car from here. There are many more reputable dealers in North East Ohio you can purchase an actually functional vehicle from. I hope I can prevent one person from being ripped off by these crooks with this review. More

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