Chris did a great job looking for all the different options before we settled on the right vehicle for us! He listened and found exactly what we wanted!
- John A Lindquist
I had seen a vehicle on the web site and went to take a look. Chris Baxendale introduced himself and offered his assistance. He was very helpful and went beyond what I have ever experienced in a vehicle transaction. He was very pleasant and helpful to work with, and was able to make the deal work. I have been purchasing vehicles for 40 years and this was by far the most pleasant. The vehicle was in better than new condition and I am very happy with the Dealership. I will return for future purchases.
"Best car buying experience with Chris Baxendale."
- happy camper
Phillips Chevrolet was the second dealership we went to for purchasing our chevy Traverse. We had a specific type of vehicle for our needs. Chris took the time to locate the vehicle from another dealer and kept us informed through out the two week process.The previous dealer never called us back. I can not say enough about Chris B. making this a great car buying experience.
"Typical car buying experience."
The car we originally wanted to look at was already sold. Chris worked hard to find us another used car to our liking, which took a few tries. We are VERY happy with the car we eventually bought. My one complaint was his inflexibility on the asking price. However, they did manage to get a lower interest interest rate on the loan, which made it affordable.
"Helpful and Patient"
I was assessing my car options and Phillips Chevrolet waited patiently throughout the process. They explained the full warranty and features between the two cars I ultimately set my eyes on and I'd definitely recommend them!
"Excellent Experience Buying a Car"
- K Burke
Our Sales experience could not have gone better. Chris Baxendale and Walter Fields made the experience an extremely positive one. This is the 2nd new vehicle we have bought from Chris in the past 2 years and the 6th new vehicle from Phillips in the past 12 years. This dealership is second to none, from a Sales and Service perspective. If you are in the market for a car, Phillips is the place to buy from! As a Frankfort resident, we are so fortunate to have such a reputable dealership in our small town. Happy to be supporting a local business!
"Couldn't have been better."
- Bob Gremer
Chris Baxendale was extremely helpful. He searched around and got me en Equinox fitted with the options I wanted and in a great color too!
"bait & switch"
I went to the dealer to purchase after working with Lisa on the internet to evaluate my 2015 chev impala. I was a victim of bait & switch. I disclosed everything to be evaluated but was reappraised and the car came back with a 600.00 lower appraisel. I had driven 3.5 hours to the dealership so I was quite surprised by the reduced appraisel. I was treated very well by my sale rep Chris Baxendale, but disappointed with the sales manager.
Walked in late on the last day of a 20% incentive. Was notified that another party had walked in before me. I expressed interest in a trade, so they were nice enough to be honest with me about the situation at hand and at least do an appraisal for me. I was patient and then met with Walter who worked with me and was a realist on the situation. Chris was a cool dude and Robert in finance was quick to get me out of the door. He had a neat setup with a projector and electronic signatures on his desk. Samantha was nice enough to keep calling and keep my interest about getting in the door.
This dealership actually worked with me. I went to another with the same interest, and they wouldn't even look at my current vehicle. Thanks Phillips in Frankfort.
"Great customer service"
Chris Baxendale was great at finding the three trucks that we purchased for our company. He stayed in touch during the whole process. Everyone else we dealt with at the dealership showed pride in there service to ensure a swift transition from walking in the door til driving the trucks back to our location.