Chris Beittenmiller | Page 2

Excellent dealership both in sales, service and parts. This is the best dealership that I have dealt with. My sales representative Manny Teliz is outstanding, the Sales Manager Mike Williams, Sarah Cummin This is the best dealership that I have dealt with. My sales representative Manny Teliz is outstanding, the Sales Manager Mike Williams, Sarah Cummins, Elaine Miranda, Adam Kraft are undoubtedly the best people. All of these individuals made my purchasing experience of my two Volvos outstanding. I love this dealership and I love the people very much. More

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Helpful and kind :) I wanted to share a most excellent experience I had today when I called in a bit of a quandary about the 2004 S40. The gear shifter was stuck in P, an I wanted to share a most excellent experience I had today when I called in a bit of a quandary about the 2004 S40. The gear shifter was stuck in P, and I could not get it to budge. I called Volvo service line as a hail mary, and a very polite and kind guy - Chris- answered and brainstormed a bit, and with his deductive reasoning told me to try hit the brake hard in case it was stuck and sure enough, it worked. He followed up with a bit of advice that if this happens a lot, or again, that is it not a fluke and to bring it in. This was stellar service, and a very welcome experience. Last week when I called about replacing the mirror on the C30 - the glue failed and it just fell off, right in front of my eyes while I was driving. I asked a simple question if this was part of the extended warranty, and was sent to a man in the warranty area. Our interaction was much different. I was left confused and a bit put off, as he was condescending, and treated me as if I was both stupid and dishonest. It was not a very rich customer service experience, truthfully. Today’s experience with the gentleman from your department was so rewarding, it effectively erased the nasty treatment I received from warranty guy. I think I get to see him tomorrow when I bring the C30 in for the repair so that he may decide to send it in to the company as a matter of manufacture. Third incidence of glue failure, to me says manufacture issue. I wanted you to know, your span of control in your area continues to deliver the kind of customer service that has kept me at Volvo. In the end, the customer sees the service element in every encounter they have from service, to parts to warranty to sales. I am sure, though the actual Service Department serves a defined function, a Volvo customer sees service as more of a comprehensive experience that includes each conversation with each person there. Thank you for always being one of the most reliably positive elements at Volvo of Tucson. T More

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The only place to go! First off, I own a 2015.5 Volvo XC60 and absolutely love it. It is the best car we have ever owned. The adaptive cruise control and blind spot indic First off, I own a 2015.5 Volvo XC60 and absolutely love it. It is the best car we have ever owned. The adaptive cruise control and blind spot indicators are wonderful. The size and handling art perfect. It is a joy to drive and is not as fatiguing as other vehicles we have owned on long road trips. To buy or lease, Rob Waterman can't be beat. He actually listens to his customers, and after asking a few questions he takes you right to the car you want. We have bought two Volvos from Rob. He has a strong sense of fair play, and makes it extremely easy to purchase or lease. (We've done both.) We went in for service yesterday. Garret Gebhart (the new Service Manager), Chris Beittenmiller and Alexis Zelaya were all very impressive. They were very friendly and extremely knowledgeable. We had a chance to talk with Garret and was impressed with his vision for service department. I have owned three Volvos, all from this dealership, and always serviced there too. Each visit was friendly and resulted in a positive experience. They are honest and forthright, you never need to worry about getting ripped off or taken advantage of. This is the reason we always buy Volvos, and always from this dealership. More

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Great Service Best experience I've ever had purchasing a vehicle. Juan is a great sales associate, he was knowledgeable and helpful. Tony is friendly, answered all Best experience I've ever had purchasing a vehicle. Juan is a great sales associate, he was knowledgeable and helpful. Tony is friendly, answered all my questions, and helped me get a great deal. Scott in finance lowered my payments, interest rate, and was wonderful to work with. I had an issue with the key, Chris and Mike jumped on it, and corrected the issue. Every employee I came into contact with was nice, professional, and made purchasing a vehicle so simple and quick. More

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