"2017 Toyota Tacoma"
What a great place to buy a vehicle!!! Thank you so much Chris for everything you did for me. I told him what I wanted in the truck and he found the one I was looking for. I'm thrilled beyond belief.I love this truck already!!!!
"Horrible Customer Experience"
- Michael Duffy
While trying to buy a new Tacoma Limited, I had the unfortunate experience of having to deal with Chris Bucher. Chris treated us like we had no idea how car sales transactions work. He was smug and condescending. The deal killer was after we had been told that they could deliver the truck the same day, agreed on a price and given a deposit, Chris reneged on the promise of same day delivery. Anyone with an iota of customer service experience would either, bend over backwards to honor the commitment, or offer a concession as a way to make it up to the customer.
To add insult to injury, the next day I left a message for the general manager Donato Benevento, and he never bothered to return my call.
If I could give this dealership 0 stars I would. I feel badly for the sales person, Cody Tallman, who is relatively inexperienced, and who was not in my opinion supported by his management, and really had little power in the entire transaction.
I would never buy a car from a Lia dealership, or recommend them to anyone I know in the market for a car.