Chris Caracciolo | Page 66

I was very pleased with how smoothly my service appointment went. I was checked in and my Service manager was our to see me in minutes. The process for service is a good one. appointment went. I was checked in and my Service manager was our to see me in minutes. The process for service is a good one. More

by adeleous Verified Customer Verified Customer

Print

1st time at west colonial location and got the best service and best customer service. I will definitely be coming back when needed. Thank you so much service and best customer service. I will definitely be coming back when needed. Thank you so much More

by paulaborchardt Verified Customer Verified Customer

Print

Chris provided great customer service. Work was completed and check engine light is off. Will come back for oil change went the car needs it again. and check engine light is off. Will come back for oil change went the car needs it again. More

by markyoungsd Verified Customer Verified Customer

Print

the attention was quick and they looked for a way to please me the treatment was respectful and efficient. the seller had the patience to work with me. please me the treatment was respectful and efficient. the seller had the patience to work with me. More

by gabinocapeles760 Verified Customer Verified Customer

Print

Appointments don’t work here like they do anywhere else, so be prepared to wait. I waited 3.5hrs for an oil change (full synthetic) and fluid top off. I also asked them to set my tire pressure and check my so be prepared to wait. I waited 3.5hrs for an oil change (full synthetic) and fluid top off. I also asked them to set my tire pressure and check my transmission fluid. After getting my vehicle back I found none of my tire pressure had been changed. None of the fluids were topped off and on the receipt the put in their cheaper synthetic blend oil. What a waste of time More

by DCvanCO Verified Customer Verified Customer

Print

When a get there I received very professional attention from Mr.Chris Caracciolo, and I am very grateful for the job done. I already recommended this place to my son who has a Ram 1500 and to my daughter i from Mr.Chris Caracciolo, and I am very grateful for the job done. I already recommended this place to my son who has a Ram 1500 and to my daughter in law who has a Durango. More

by ozzierey59 Verified Customer Verified Customer

Print

While I did have to wait quite a bit of time than I was told for the service it was still very accommodating. Everyone was friendly as always, I enjoy coming here for my service. I do wish they washed and told for the service it was still very accommodating. Everyone was friendly as always, I enjoy coming here for my service. I do wish they washed and vacuumed my car though, I'll see if it's a thing next time. More

by Gabriel Guzman Verified Customer Verified Customer

Print

Chris did a great job and he was so kind. He explained everything and took notes that I can remember what miles I need to come back. everything and took notes that I can remember what miles I need to come back. More

by renata.bahiana Verified Customer Verified Customer

Print

I have gone several times. I have the highest warranty and was never told important information. I got a tire replaced and my remaining tires were never filled to match the replaced one. I made an appoint and was never told important information. I got a tire replaced and my remaining tires were never filled to match the replaced one. I made an appointment for tinting and was told that the day of my appointment no one was available to tint making me waste my time.. I also asked if they could fill the tires because they forgot to the last time they said they would and I ended up getting an oil change . When I got my car back of course they still couldn’t fill my tires with air... very disappointing. Also at point of sale I was told me warranty was valid to 60k miles or 4 years my last visit I was told that I was told incorrectly and it is only valid up to 36k miles and of coarse they let me know this at 35k miles. Also since I purchased my car you guys have the wrong email on file... I have called several times to change this as well with no luck it’s not even a valid email address no clue where you guys got it from. More

by giselle4r Verified Customer Verified Customer

Print

New Service Manager-Craig Smith- intervened on an old service related issue and mediated a fair result for both parties. Chris Caracciolo was very helpful and thorough. He went out of his way to help me service related issue and mediated a fair result for both parties. Chris Caracciolo was very helpful and thorough. He went out of his way to help me and my Truck. Great Job, Guys !! More

by SHELLYNWM Verified Customer Verified Customer

Print