Chris Caracciolo | Page 65

My Challenger was towed in at 10 AM Fri and Chris (service advisor) advised he will know more in a few hours. (I’m out of town on vacation). I sent a text 4 hours later and Chris states he was havi (service advisor) advised he will know more in a few hours. (I’m out of town on vacation). I sent a text 4 hours later and Chris states he was having it looked at right then. After not hearing anything at all from him. I called at 5:30 for an update and I was told that Chris was gone so they got me to Eli. Eli said he would have me an update 1st thing in the morning and asked that I book another days stay at the vacation house during spring break (nothing available). After I have to check out I Uber to the dealership around 11 AM and talked to Craig who found out what was wrong (fuel injector replacement and a tune up) and promised to get me out in 3 hours. Craig was a man of his word and I was on the road headed home. This could/should have been completed the same day and I could have followed my family home but I had to stay an extra night to deal with this. Craig was great everyone else not so much. More

by luv4phil Verified Customer Verified Customer

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The service that received from Me. Iñesta was very professional, he bring us puntuality, trust, he is very responsable, He demostrated knowkedge of was he does. professional, he bring us puntuality, trust, he is very responsable, He demostrated knowkedge of was he does. More

by Ana Verified Customer Verified Customer

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Amazing work from Chris. He went above and beyond on the service. We are so proud to have him as a service advisor. Definitely 6 out of five stars. Hope he continues his kindness and excellent customer serv service. We are so proud to have him as a service advisor. Definitely 6 out of five stars. Hope he continues his kindness and excellent customer service skills. Good job bud. More

by cledo.realtor Verified Customer Verified Customer

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I couldn't have asked for a better Service Manager when I brought my truck in for repair. He was very concerned and kept me informed on the repair progress. The truck was not in for warranty work and I chos brought my truck in for repair. He was very concerned and kept me informed on the repair progress. The truck was not in for warranty work and I chose to go to the recommended car rental agency. CFCJDR paid for the UBER both ways, but I will never go to the Hertz Rental ever again. The Hertz Car Rental is in the Service/New Car area of Tropical Ford in a 10' x 10' room. Although masked, there were 5-6 people at all times in the room and the Hertz staff were very slow and disorganized about getting rental cars. Why do you refer people to the Ford Dealership New Car Showroom? Please use another rental car agency. Hertz is bad for your business. More

by wdanml Verified Customer Verified Customer

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We had Chris who helped us on a recall we had with our car, and he did a great job. Would recommend to family and friends. car, and he did a great job. Would recommend to family and friends. More

by nirsan5 Verified Customer Verified Customer

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Went in due to another place claiming issue with jeep. They verified keep part was good but found two other concerns. Both were covered under my warranty. They verified keep part was good but found two other concerns. Both were covered under my warranty. More

by trubee81 Verified Customer Verified Customer

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Only gave a better star review based on the service team making it up to me by correcting their error and eventually fixing the correct issue. making it up to me by correcting their error and eventually fixing the correct issue. More

by amberhillner Verified Customer Verified Customer

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Great customer service . People in service stations are super cordial and friendly. Very helpful explaining any problem with the car . Im happy im my service! super cordial and friendly. Very helpful explaining any problem with the car . Im happy im my service! More

by nilaalbornoZ Verified Customer Verified Customer

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My service writer Chris listened to my concerns and ensured that they were addressed properly. Chris kept me informed about the progress of my repairs every step of the way. Complimentary UBER kept ensured that they were addressed properly. Chris kept me informed about the progress of my repairs every step of the way. Complimentary UBER kept me from sitting at the dealership. And my vehicle was returned to me washed, something I was not expecting. More

by ltfire85 Verified Customer Verified Customer

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Everyone is really friendly eager to help every time I come by it always leaves a smile on my face thank you for everything looking forward to next time come by it always leaves a smile on my face thank you for everything looking forward to next time More

by wayne pain Verified Customer Verified Customer

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