Chris Clem | Page 56

Service Dept and Advisors The service dept and customer relations are top notch. Always a professional, yet personable team are always there to help you. Their honesty and tru The service dept and customer relations are top notch. Always a professional, yet personable team are always there to help you. Their honesty and trustworthiness always make your experience even better. There is no up-selling and they help only the needs you are expecting. Loaner vehicles are always available and they take pride in making sure your vehicle is returned in tip top shape, cleaned and ready to get back on the road. Great dealership and very highly recommended. You would not be disappointed in any way, shape, or form. More

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Chris Clem- Awesome as always! I called Autohaus shortly before close of business when my 3 Series "service engine soon" light came on, shortly after my mileage rolled over the warr I called Autohaus shortly before close of business when my 3 Series "service engine soon" light came on, shortly after my mileage rolled over the warranty- which of course caused me to panic. Fortunately (after talking me off the ledge) I was able to get on the schedule last minute, which was a relief...one less thing to worry about. Ive owned 5 BMW's. 4 of the aforementioned have been serviced by Autohaus. I have consistently worked with Chris Clem as a service advisor. Its great to have someone who knows my name, my car, and my history without having to root around in a computer. I am ALWAYS impressed with his knowledge of BMW's, his prompt communication, his patience in listening to me foolishly trying to imitate the sounds my car makes, and most importantly his honesty. It feels as if I have a friend looking out for me and my car. I never have to worry about trying to be "upsold" or unnecessary "fixes". Autohaus always has a nice BMW loaner for me to drive...which is a nice way to test drive other models. The service shop checks out my car quickly. Chris calls or emails me with the specifics, and I trust his recommendations. Chris was able to work with the shop and BMW to cover my ignition coil (apparently the root of my "check engine") and the spark plugs! My car is back in tip top shape, and Im happy! I highly recommend Autohaus service to anyone who truly values relationship based service. Ask for Chris... More

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Service Adviser Chris Clem Chris Clem continues to provide excellent assistance as my Service Adviser at Autohaus. Chris has helped me for many years as we seek to keep my '07 Chris Clem continues to provide excellent assistance as my Service Adviser at Autohaus. Chris has helped me for many years as we seek to keep my '07 X3 in top condition. He is professional and knowledgable, easy to get in contact with, keeps me updated when my car is in for service and I know that I can trust his advice and count on him to make sure that all will go smoothly. I have driven several brands of cars over the years but from now on I'm sold on BMWs, Autohaus and Chris Clem! More

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Experience with BMW diagnostics I have had a great experience with my 2009 6-speed manual 328i. Bought it new from Isringhausen when I lived in IL and have had no major concerns unt I have had a great experience with my 2009 6-speed manual 328i. Bought it new from Isringhausen when I lived in IL and have had no major concerns until recently when it was idling strangely on off-ramps and in slow traffic and surging on the highway. Took it to a local import specialist within walking distance who helped with AC performance, yet who told me a BMW dealer would be better able to diagnose the idling/surging weirdness. Autohaus was great! They reassured me that without a 'check engine' light, I'd be okay to get my car in a few days later and then they promptly diagnosed and fixed the engine performance issues. Autohaus has loaners, which is very helpful to not have the extra step of getting a rental. Plus, great incentive about what awaits me next time I am looking for a new BMW! More

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Quick service My car was overheating over the weekend. I called at 7;30 am on Monday morning and I was given an 8:30 am appointment and a loaner car by Chris Clem. My car was overheating over the weekend. I called at 7;30 am on Monday morning and I was given an 8:30 am appointment and a loaner car by Chris Clem. The water pump was replaced and the car was ready first thing on Tuesday morning. Chris was very helpful. More

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Top Shelf Customer Service As a small business owner, I am very aware of the customer experience I try to deliver to my customers as well as the customer experience I receive fr As a small business owner, I am very aware of the customer experience I try to deliver to my customers as well as the customer experience I receive from other businesses, particularly in service industries. I have had 5 BMW's in the last 23 years and all have been serviced by Autohaus BMW. Over the years, I have had the opportunity to work with many different service technicians and all of them have been upfront, honest and professional. Chris Clem, in particular, has been my ambassador to great BMW service and a great business relationship over the years. Although this review is long overdue, I felt it was the right thing to do. Thank you, Autohaus BMW, for making my wife and I feel like we are your most important customer. More

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The Ultimate Service Machine Once again Autohaus Service/Chris Clem knock one out of the park. I was in a bind and Chris got me in right away, got me a loaner, did everything he c Once again Autohaus Service/Chris Clem knock one out of the park. I was in a bind and Chris got me in right away, got me a loaner, did everything he could to ensure that parts were rushed in and got car back to me quickly all while staying in constant communication with me so that I could plan things according. Always professional, always a pleasure and on top of that my car is always spotless inside and out when I pick it up. Truly a great service experience... every time. More

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Chris Clem Excellent Service Chris Clem is one of the main reasons we get our service completed at Autohaus BMW. He always goes above and beyond to help each customer that comes Chris Clem is one of the main reasons we get our service completed at Autohaus BMW. He always goes above and beyond to help each customer that comes into the service department. We have never received such excellent service from any other dealership. I cannot say enough about Mr. Clem, except he is a huge asset to Autohaus BMW! Thanks Chris for making our service visits easy and pain free! More

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Amazing Service Advisors Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus BMW in St. Louis, MO. Everyone there is amazing. You are treated like royalty from the time you pull in. Chris Clem and Mike Crader give you the best service I have ever experienced. I cannot say enough about these two gentlemen. I tell everyone I know you have to purchase/or service your auto's from Autohaus. Thank you both for going above and beyond customer service expectations! Class Act! More

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Unhappy Customer. I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i aw I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i away feeling that I have obtained the best repairs and car wash in town. Usually that is true, but on 12-9-15 I felt slighted. I brought the car in for a routine safety and emissions test. Chris attended me and was professional and respectful as usual. However, at checkout the cashier became a bit indignant when I asked her if my receipt was ready. I had only asked since I had been waiting for what I perceived to be an inordinate amount of time since the time Chris had informed me that she (the cashier) would call me when all had been otherwise settled. But since so much time had elapsed, I went to the window to inquire if she had yet received any paperwork with my name. She immediately treated me suspiciously. Her tone and body language seemed to imply that my approach to the window was unnecessary at best and maybe even sinister. She did not answer but rather ignored my questions. As she gestured towards the waiting area, the cashier asked me, with a grim facial expression, were you ” waiting over there.” While holding up the repair estimate break out sheet , I said yes and that “Brian” had already explained what I needed. She told me that Brian worked downstairs. In hind sight, I had mis-called Chris, as Brian. To add insult to injury, the cashier remained uncooperative with me. As Chris approached the window he explained that the write up had been delayed due to a revision. He also reminded me that his name was not Brain but Chris. However, I explained that I had been referring to him as Brian since I had arrived close to a couple hours earlier. It would have been nice if he could have corrected me sooner. I further, explained to Chris that the cashier was behaving in a “weird” manner. The cashier then shrugged her shoulders to Chris as to reject my account. Finally, the cashier recognized my name on a receipt and asked if it was my name. I said yes. As Chris returned to his office, I finished the transaction with the cashier…during which time as I signed the paperwork, the cashier apologized. Although we managed to get through the confusion, the attitude of the cashier transformed the whole otherwise excellent experience I am accustomed to at Autohaus BMW. I am an unhappy customer, therefore two stars is my evaluation. More

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