Chris Crawford | Page 3

I can’t say enough good things about the Kia Service folks, and in particular Salena and Chris. They went far above and beyond what any reasonable person would expect them to do in order to make sure th folks, and in particular Salena and Chris. They went far above and beyond what any reasonable person would expect them to do in order to make sure things were right with an exceptionally challenging repair of my Kia Sedona, to the point where it definitely cost them far far more than they actually charged me. It’s not often in this world you find folks who are so dedicated to serving their customers come xxxx or high water. They are the best! More

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Very friendly and courteous staff! Car was ready when promised and update and recalls were addressed. Recommendations were given for next service Car was ready when promised and update and recalls were addressed. Recommendations were given for next service More

by stbd1 Verified Customer Verified Customer

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I normally have a get experience, but this one wasn't one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was actually thinking all 4) I came to get an oil change and brakes done. I have a front will drive and they changed the back wheels brakes. I was told everything was good only to sit there for hours to Raquel coming to me after the technician did a test drive and said my brakes are still making noise/scrubbing when you try to stop. This is after a bill of $1200. I didn't get upset or rude with anyone there but I said that I would be unable to pay another $500 for the front brakes today. I was very disappointed with all the confusion and miss information. That and leaving with the same issue as I came in with after waiting all that time. I definitely understand that people make mistakes, and things happen but I'm so use to the great customer service I usually get with Scott everytime I come. The technicians also left oil/black marks in the car. In her defense she did take 5% off for the inconvenience. Hopefully my next visit will be better. More

by TLHARLE Verified Customer Verified Customer

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The service manager Scott is a major pain to deal with if you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme del you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme delays. Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is", "we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car" Later we find out this is a lie; the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged. It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here. Shop elsewhere. More

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efficient service from serena and the service team, without a doubt I will always be servicing my vehicle with kia without a doubt I will always be servicing my vehicle with kia More

by Libravo2009 Verified Customer Verified Customer

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My last visit everything was completed as requested in a decent amount of time I have no complaints decent amount of time I have no complaints More

by TEDYCINDYS Verified Customer Verified Customer

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Helpful, courteous, not pushy, sincere, knowledgeable, friendly, respectful, caring staff. If and whenever I ever decide or want to trade in my vehicle, Union County will be the only choice for me. friendly, respectful, caring staff. If and whenever I ever decide or want to trade in my vehicle, Union County will be the only choice for me. More

by jwilliams440 Verified Customer Verified Customer

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Terrible wait for my appointed time. Need to work on your scheduling a lot! Really pissed me off and cost my time. Need to work on your scheduling a lot! Really pissed me off and cost my time. More

by Jengand Verified Customer Verified Customer

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Salena, Raquel, Scott and Jansen are very friendly. Very clean dealership! Go see Larry when you need a vehicle! Very clean dealership! Go see Larry when you need a vehicle! More

by Sk1nsfan Verified Customer Verified Customer

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It was a great experience @ union county kia. Having my car service. Thank you so much. Having my car service. Thank you so much. More

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