Chris Eisenhauer | Page 3

I had my 2011 Ford Fusion towed to the dealership on April 31 due to the service power steering warning being on & to have the Takata airbag recall taken care of. They started working on it Tuesday the April 31 due to the service power steering warning being on & to have the Takata airbag recall taken care of. They started working on it Tuesday the 6th of April. The service advisor was Chris Eisenhauer. He called with other work that Ford said my car needed. He called stating that I needed brakes. This was true. He mentioned having to jump start my car numerous times. The car started normally until I took it to Ford and the recall was performed. It took until Friday April 9 for them to be finished with my car. I went to Ford April 9 at 11:30am. When they brought my car to me the oil light was on as they had fried the O2 sensor. Justin, a manager, said that I had to pay for it. I refused. The 2nd time it was "done" the XM wasn't working. They stated that I needed to drive it outside which wasn't true. I had difficulty starting the car since driving it home. I installed a new battery today & the car still hesitates to start. More

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They were able to handle my drop in service without an appointment. It was a pleasant visit. I will use them again in the future appointment. It was a pleasant visit. I will use them again in the future More

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Tanner was great to work with. Fast and efficient service! Appointment was scheduled in advance and service was on time. Will definitely return for any future service needs. service! Appointment was scheduled in advance and service was on time. Will definitely return for any future service needs. More

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Great service and above beyond to get my vehicle fixed quickly. And when I received it back it was better condition than how they received it. Can’t brag on them enough. quickly. And when I received it back it was better condition than how they received it. Can’t brag on them enough. More

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All good went well you need to change this section - no need to make someone use a minimum of words - you may like it but I don’t!!!! need to make someone use a minimum of words - you may like it but I don’t!!!! More

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Worked with Chris Eisenhauer in Service. Purposely sought out Chris from past issues. Have older Thunderbird and wanted to make sure I dealt with a service advisor who was familiar with the car and made sure out Chris from past issues. Have older Thunderbird and wanted to make sure I dealt with a service advisor who was familiar with the car and made sure he would have a tech that had experience with it. Answered all questions and addressed all my concerns. More

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I took my 2013 F-150 to the dealer for recall work. The required repairs were made and I received a call when my truck was ready. Quick and easy! required repairs were made and I received a call when my truck was ready. Quick and easy! More

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I had my 2019 Ranger pickup survived last week and was extremely pleased with how things went. My service tech Glenn Hoffmann kept me informed as to status of all work being done. I will be returning to F extremely pleased with how things went. My service tech Glenn Hoffmann kept me informed as to status of all work being done. I will be returning to Ford Lincoln of Franklin for all my future services. More

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I bought my car and have had all my work done at Ford Lincoln of Franklin dealership. I am always treated with respect and I trust that all the work they do for me is needed and in the best interest of Lincoln of Franklin dealership. I am always treated with respect and I trust that all the work they do for me is needed and in the best interest of keeping my Ford in tip top shape. More

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We cannot thank you enough for taking such good care of us. Having someone pick up and return the car after service was complete was so helpful. us. Having someone pick up and return the car after service was complete was so helpful. More

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