Chris Engle | Page 2

My name is Marty Deitsch. I have been a customer for a while. Just had some service work done. Water pump and oil filter housing leak. It was handled in a day and I snd quite I have been a customer for a while. Just had some service work done. Water pump and oil filter housing leak. It was handled in a day and I snd quite happy. Good job Eddie and the service crew. More

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Do not buy from here! They do not back the vehicles they sell. They do not care about their customers. They charged us $1,000 for diagnostics to tell us our engine needed to be replaced at 87,000 miles and sell. They do not care about their customers. They charged us $1,000 for diagnostics to tell us our engine needed to be replaced at 87,000 miles and only 5 years old and wanted $10,000 to replace the engine. Don't waste your time or money!!! More

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It is an absolute nightmare working with Jake Sweeney Jeep Chrysler Dodge Ram in Tri-County and, truthfully, at this point feel as though we are being extorted. I suppose, the best way to convey the i Jeep Chrysler Dodge Ram in Tri-County and, truthfully, at this point feel as though we are being extorted. I suppose, the best way to convey the issue is to start at the beginning, in chronological order. Around Thanksgiving 2020, my wife was in a minor not-at-fault collision in her 2016 Jeep Grand Cherokee in West Chester (was stopped at a 4-way stop sign, she would be 3rd to go, cars #1 and #2 couldn't figure it out, ran into each other, then into her). There was damage to the front end, and we had it towed to Jake Sweeney JCDR. Nearly 3 months later we picked it up completed (with some back and forth in the meantime), or so we thought. Within 4 days of receiving the vehicle from Jake Sweeney, after picking my kids up from school and with them in the car, the Jeep suddenly went into 'limp mode' in I-75 (stays in low gear, does not accelerate past 40 mph). Immediately, we brought it back to Sweeney, they determined it to be a cam sensor (which is located within the area that was repaired post-collision). They wouldn't accept any responsibility for overlooking the issue initially, and we paid them roughly $300 for that repair. Approximately 4 months later (late July 2021), the car went into limp mode again, luckily in not as precarious of a spot as the 1st time. My wife pulled over, shut the car down, started it, and everything seemed fine - dashboard lights went off, car drove as normal, so we thought it was a fluke. To paint the complete picture, there are a few nuisances with this Jeep that have been persistent: 1) At most gas stations at the pump, when filling up, there would be minor 'blowback' of fumes, which causes the pump to auto shut-off (as though the tank is full). The workaround is to not fill up at full speed and hold the pump handle while doing it. Not a huge deal, we lived with it, it was occurring since we bought the car 'certified preowned'. 2) The front parking sensor would constantly act as though something was in front of it and signal a loud warning. We just turned Park Sense off and did not use that feature. That sensor is located on the front bumper, the entirety of which was repaired after the collision, we did not have this issue before the collision, so certainly a case can be made that, again, there was some oversight on Jake Sweeney's part. But we simply did not address it because working with them has been tedious at the least and this issue was just a minor inconvenience. What made us take it to Jake Sweeney this time was a new issue that I started noticing. When downshifting into the 4th, the car would noticeably jerk. Transmission issues can lead to serious consequences, so we scheduled an appointment for 8/27. We were limited to official Jeep service centers, since that is who honors the extended drive-train warranty, which we have. When we dropped off the Jeep to Sweeney on the 27th, we asked them to look into all of the issues mentioned above, quote repair costs, and at that point we would decide whether to only address the necessary items or fix the inconveniences as well. To summarize, they were to inspect and quote the following: Transmission – odd downshift into 4th gear Whatever caused it to go ‘limp’ again Fuel filler blowback issue Front parking sensor malfunction. Approximately 7 working days later, they came back to us with the following: - Parking sensor needs replacement (optional) - Fuel blow-back issue – gas filler neck needs replaced (optional) - The reason it went ‘limp’ again – cam sensor wiring harness, which is directly connected to the cam sensor itself, the part which was replaced in March, harness needs replaced (mandatory) - They are attempting to narrow down the transmission issue, it could possibly be the valve body, but they cannot be too sure because… the fuel pump died and the car is no longer drivable. So now, instead of one repair that would have cost us $183 and the other which would be covered by warranty, we are faced with $1650 in repairs. Of course, we took issue with the fact that the fuel pump was functional when we brought it to Sweeney, that the car became non-drivable while in their possession, and they agreed to come down to $1000 for all non-covered repairs (still more than 5X what we anticipated to spend). Being a family with 3 children and both of us working, begrudgingly we agreed, as we desperately need the vehicle for day-to-day. Following day we receive a text from our advisor at JS informing us that the OEM fuel pump is on back order and they do not know when they will be able to receive it. There are no loaners to be provided, and the options are: a good quality aftermarket fuel pump for $900 more, or another OEM fuel pump (just different part number for some reason) for additional $300, on top of the $1000 that they, themselves, agreed to. At this point, we just do not know what to do. The car is not drivable, we both need to get to- and from work, take kids to school, etc. Jake Sweeney’s stance is – “feel free to tow it out of here if you aren’t happy with our terms”. They’re aware of the fact that we do not have any options and are taking full advantage of it. More

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We are having the worst customer service at Jake Sweeney and are blatantly being taken advantage of. My car has been back three times since it was repaired after an accident. Each time I have brought it i and are blatantly being taken advantage of. My car has been back three times since it was repaired after an accident. Each time I have brought it in for the same or similar issues and somehow whatever part was fixed the time before has caused the connecting part to be broken. Then three weeks ago I brought it back in for a cam sensor issue and while in their possession the fuel pump broke and we were told to pay $1000 to fix that before what we brought it in for could be dealt with. And then a few days later the price increased to $1900 because the part is on back order. ALL of this is WRONG and we are not getting any reasonable or logical explanation from anyone at this dealership. More

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Terrible service , misdiagnosis of vehicle,and unreasonable pricing. They are crooks a real stealership.I have never been so disrespected in my life as well as lied to. unreasonable pricing. They are crooks a real stealership.I have never been so disrespected in my life as well as lied to. More

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They never even bothered to look at my Jeep I scheduled an appointment for Monday morning and dropped my Jeep off at that time, being told that they would call me when they had a diagnosis for t I scheduled an appointment for Monday morning and dropped my Jeep off at that time, being told that they would call me when they had a diagnosis for the problem. The work order had a "promised" time of 11:30 that same morning. No call Monday; no word Tuesday until I called them before closing time - only to find out that they hadn't even looked at my vehicle yet. They said they hoped to get to it Wednesday. No luck and no explanation Wednesday, Thursday, or Friday. I picked my Jeep back up from them on Saturday - still hadn't even looked at it. No explanation was given, and they asked if I wanted to reschedule. I declined. I emailed the service manager about the experience; no response. I made an appointment at Jeff Wyler Jeep in Eastgate for Tuesday of the next week; they diagnosed the problem within half an hour, and I was driving home with a repaired vehicle before lunch. What a difference between service centers! More

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Total rip off I wish I could take back ever working with this company it has been nothing but a headache since the moment we purchased our vehicle. We got a certifi I wish I could take back ever working with this company it has been nothing but a headache since the moment we purchased our vehicle. We got a certified pre-owned and drove it off the lot just to have the check engine light come on. We took it the next day they told us it was nothing so they turn the light off the very next day it came on again and three days later we were informed that we would need an entirely new transmission. 7 days later we were told the vehicle was finally finished just to find out that it wasn't worse condition than when we had given it to them it was completely disgustingly dirty and more things were broken than when we originally given it to them. When spoke to the service manager who insured us he would take care of it personally only to have him never returned any of her phone calls and not come through with actually take care of it himself 15 days later we receive a phone call that our car is finally complete we go to pick it up after being told that it would be driven to us. Upon inspecting the vehicle it was still dirty and one of the head rests was still broken we were then told we would have to wait until the following Monday for them to be even able to start fixing it my car has been gone for over 15 days it will likely be more than 20 before we actually return to get it. I did not have my vehicle in my possession for even 48 hours and it's still gone it's constantly one thing after another something being broken something not being fixed. New one in that entire office returns any phone calls no one has fulfilled anything they told us was going to actually happen. We supposed to be able to have a lifetime powertrain warranty if we go and get all of our regularly scheduled maintenance done with them however that is not something we are going to be able to do since they can't even manage to clean off a vehicle like they're supposed to. If I could take this seilbach I would I cannot stress enough how terrible of an experience this is been. No one in the office seems to be taking it seriously it's an absolutely disgusting location do not do business with these people they will totally screw you More

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