Robby Mardis

This service department was a nightmare from start to finish. They were rude and incompetent and I had to pay a lot of unnecessary money due to this. They ruined my exhaust with their poor decisions and finish. They were rude and incompetent and I had to pay a lot of unnecessary money due to this. They ruined my exhaust with their poor decisions and for over eight months not one single person from management reached out to us discuss our issues. They just followed service manager Chris Engle’s advice to deny and lie. Save your money and vehicle and go anywhere else. More

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Every experience has been positive, it took a little longer than usual this time around due to a recall but it all turned out well and I am very happy with the service . longer than usual this time around due to a recall but it all turned out well and I am very happy with the service . More

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We have worked with Ashley in the past when bringing the vehicle in for service and she has been very helpful and proven easy to work with.. vehicle in for service and she has been very helpful and proven easy to work with.. More

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Great service and great people to work with. Always go over what they did and recommend other services neded Always go over what they did and recommend other services neded More

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Robby Mardis and Chris Engle are crooks. Spent thousands to fix my Jeep and they ruined it and took no responsibility. With managers like Chris Engle and a coward GM who will never call you Spent thousands to fix my Jeep and they ruined it and took no responsibility. With managers like Chris Engle and a coward GM who will never call you back I’m not surprised. Take your vehicle anywhere but here. More

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Service manager Robby is unprofessional – they keep swapping parts without proper diagnostics at the owner’s expense. Very rude and unhelpful. swapping parts without proper diagnostics at the owner’s expense. Very rude and unhelpful. More

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Poor customer service. Poor workmanship. No responsibility or accountability whatsoever. Do not take your car to this service center. My Jeep is worse after a year and half Poor workmanship. No responsibility or accountability whatsoever. Do not take your car to this service center. My Jeep is worse after a year and half than when I took it in. They will string you along especially if you have a warranty and never fix anything. Run! Don’t walk from this place More

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Robby and the service team were very responsive to what my problems were to ensure the power steering and automatic windshield wipers was fixed as other dealerships weren’t as responsive to fix the problem my problems were to ensure the power steering and automatic windshield wipers was fixed as other dealerships weren’t as responsive to fix the problems. Robby and service team kept me up to date as to the status of my vehicle. The dealership was fantastic as I have had no more problems. They bent over backwards to get my 2025 Chrysler Pacifica fixed as I was from Utah was stranded in Cincinnati without it to get back home. More

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Poor service, repair quotes are excessively inflated and a very low, experience level and repair quality is very very poor. a very low, experience level and repair quality is very very poor. More

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I have been dealing with Jake Sweeney for many years (and I keep coming back for a reason)! Charlie and Gary went out of their way to help me get into my new truck! I honestly compared 5 dealerships, and t I keep coming back for a reason)! Charlie and Gary went out of their way to help me get into my new truck! I honestly compared 5 dealerships, and they were by far the best! I could go on and on, but if you really want to see if what I’m saying is true, the go see them! As a customer, I highly recommend!! You will not be disappointed!! More

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