Chris Everson | Page 9

Brought 2019 Jeep Wrangler up because it wouldn’t start. Waited 3 hours and finally asked what issue was. They said nothing was wrong. Won’t start still, have another appt Friday Waited 3 hours and finally asked what issue was. They said nothing was wrong. Won’t start still, have another appt Friday More

by PWISE01 Verified Customer Verified Customer

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To whom it may concern: on Jan. 28th, 2021, I detailed my car, 2018 Chrysler Pacifica Touring model. The next day my wife and I went to the Chrysler Dealership in Cape Coral, Fl. We stopped in to look a my car, 2018 Chrysler Pacifica Touring model. The next day my wife and I went to the Chrysler Dealership in Cape Coral, Fl. We stopped in to look at what was new on the lot. We were walking around the lot and was approached by a car dealer. Delightful individual who assisted us in looking at the new 2020 Pacifica models. He asked us what we were looking for; responded by telling him we were just looking. We talked about details and my wife wanted the seat memory option and she wanted the Charcoal colored vehicle. We couldn’t find what appeared to be the Charcoal colored car. The car dealer told us it was an exquisite time to purchase a new car due to the employee discount, 10k reduction in price. He showed us the sticker price and indicated what the price would be minus the 10k. We thanked him for his time and left. When we returned home we talked about getting a new car, but were hesitant in spending the money, plus, our car at the time was only 3 years old and less than 35k miles. The next morning my wife does what she does best. She was online looking for the Charcoal vehicle at the dealership in Cape Coral. She got excited when she found it. She then called the car dealer and made arrangements to meet with him to look at the Charcoal colored Pacifica. The car dealer looked everywhere and took quite some time finding the vehicle. It was on the showroom floor. He showed it to us and had a copy of the vehicle stats. It wasn’t the Charcoal color. It was a Matte Grey Limited, purchase price, 52,930; not what we wanted (note: the last number on the Vin was 9). The dealer then took us back out to the other Pacifica vehicles. We decided to purchase the Billet colored Pacifica Limited, last number on the Vin was 3, purchase price same as above because they are the same vehicle, different color. We went to the car dealer’s desk and he stated that we only get 17k for our 3 year old Pacifica. It was in pristine condition and less than 35k in miles (after being certified in was on the lot for 22k). I looked at my wife and she indicated yes. Next, we were asked if we were military or first responders. Our answer was no. Our answer left us eligible for 6.7k instead of 10k. The employee discount of 10k eligibility wasn’t discussed until we were at the car dealer’s desk. It would have been nice to know the terms of eligibility before sitting at the desk. We were unable to provide the dealership with our credit report due to having locked it recently because of someone, other than us, attempting to utilize it. So we arranged to come back on Sunday, Jan. 31st, to sign the contract. Before we left we were told we needed to put down some money to hold the car. The dealership ran our credit card and charged us 1k. The next day we met with the Financial Officer and signed the contract and drove our new car home. I believe it was the next day I asked about the 1k we put down to hold the car. It was not on the paperwork so my wife called and brought it to their attention. The money was credited to the credit card. Hmmm, we wondered why there was a mistake. Two days later I picked out my key and tried to go for a drive. The key didn’t work so I tried the Keysense key; it didn’t work either. My wife and I drove to the dealership (using the 1st key fob given to us) and talked to a person behind the counter where, it appeared, decisions are made. The individual said we would have to go to the shop and have a tech look at it. He then said that we could have a car dealer assist us. The dealer mentioned that it was odd that one key worked and the other two didn’t. He then compared the keys. Two keys were exactly alike but didn’t match the key that operated our vehicle. He then said he would be right back because he was going to listen for the car as he drove around the lot pressing the car find button. He found it just outside the showroom, last number of the Vin was 6. We found it interesting that we never looked at that Pacifica, but we were given a set of keys for it that didn’t work on the car we purchased. We spent at least two hours sitting at a desk while the powers that be were discussing what needed to be done due to our contract having the wrong Vin, #6, on it instead of Vin #3. While sitting there we were told by a decision maker that he would like to compensate us for our time. Soon after that we, again, met with the Finance Officer and we were told that we had to sign another contract with the correct Vin, #3. We signed the contract. The car dealer offered us mats for the car. I already had Weather Tech mats in the car. The car dealer said he would talk with ? and get back with us, to no avail. The following day my wife and I were discussing our options of paying off the car. We didn’t want to pay the 4.6% interest rate dollars. She then told me we had $36,326 to pay off. I asked her where the extra 3,500 dollars came from. She looked puzzled so we looked over the two contracts and found that the difference between the first and second contract was the $3,500 difference. Once again, we contacted the dealership and asked the appropriate questions. We were told that they are the same car, just a different Vin number, yet the price was different. They told us that they would have to wait until the sales manager was in the next day and they would get back with us. They called and told us that they were the same vehicle and they would cut us a check for the difference. My wife and I are concerned about the lack of transparency, the monetary mistakes?, and what appears to be a lack of ethics. After bringing up the “Compensation” to the car dealer they offered us a couple tanks of gas......... More

by lpomm Verified Customer Verified Customer

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