Mike "Big Mike" Tota

Big Mike was great Very professional and courteous Overall good experience Could have been a little faster Overall good experience Could have been a little faster More

by dodge1057 Verified Customer Verified Customer

Print

Service was excellent, but I will have another review in 3 months to see if the work done has held up . Keep up the good work. 3 months to see if the work done has held up . Keep up the good work. More

by conniegirgenti0 Verified Customer Verified Customer

Print

I always have outstanding service at this location. They take care of me in service and in sales They take care of me in service and in sales More

by Kurtbama96 Verified Customer Verified Customer

Print

The whole thing started out bad from the get go with the service advisor that received me. I had purposefully scheduled the recalls on my truck to be attended to at the same time. I was told by the person w service advisor that received me. I had purposefully scheduled the recalls on my truck to be attended to at the same time. I was told by the person who scheduled the appointment that I would have to leave my truck there because although 1 recall could be done within 30 minutes, the other would take an unknown amount of time. Because of this I emphasized both on the phone with the rep that I would need a courtesy vehicle/loaner while my truck was in for the recall because my job requires site meetings and field visits, so it's dire that I have something to drive. I had just been here a couple months ago for an issue with my power button not functioning and I was in and out within 30 minutes and on my way back to work in a loaner. I set up my whole day to be able to get this taken care of and when I got there, he assured me a car rental was not needed and that I would do one now which would take about "45 minutes" and I would come back when yall were ready for the 2nd recall. An hour later I approached the rep and while he was on the phone with a service tech they said, they had not even pulled my truck into the bay. THEN he said, ok we'll get you a car rental. Even though I had scheduled my appointment for 9am, specifically asked for a truck, was guaranteed a loaner, he said all they had left was a pacifica because everything else was taken up during the time I waited. The lady working with the car rentals was super nice but there was an issue with the fleet insurance coverage and I was told that there was nothing that can be done about it. I made about 20 phones calls over the span of 1 hour trying to get it resolved only at the very last second, him to come back to me and tell me the recall was done and I didnt need a rental anymore. I was extremely late to a very important meeting at work and was reprimanded as a result. Had my request been handled appropriately, with the car rental in place, everything would have gone much smoother. I've always had a 5-star experience here but this time really went south and the advisor had a really dismissive attitude, seemed to not care or take accountability for anything. More

by kevin.lubo Verified Customer Verified Customer

Print

Service team included big Mike is very nice and very competent but you charge me $250 for a diagnose that’s is much too high… feels like a rip off competent but you charge me $250 for a diagnose that’s is much too high… feels like a rip off More

by frank@benfl.com Verified Customer Verified Customer

Print

Always great service! ! Very honest and trustworthy service writers and service technicians. I wouldn’t choose any place else for my vehicle maintenance and repairs. 5 STAR ! Very honest and trustworthy service writers and service technicians. I wouldn’t choose any place else for my vehicle maintenance and repairs. 5 STARS everytime!!! More

by JOSHLGRIS Verified Customer Verified Customer

Print

No complaints, Big Mike is the man takes care of everything always an easy process. everything always an easy process. More

by tom.starnes78 Verified Customer Verified Customer

Print

Great service and a good price. That was done right the first time. Big Mike was awesome. That was done right the first time. Big Mike was awesome. More

by mdrags26 Verified Customer Verified Customer

Print

I had Big Mike for my advisor and he was great! The technician who worked on my Durango was as awesome also! Thank you to all! The technician who worked on my Durango was as awesome also! Thank you to all! More

by doran3605 Verified Customer Verified Customer

Print

Cris was very professional helped us through this call back like to thank him. I’ve given him the best rating possible thanks Mike and Sandy. back like to thank him. I’ve given him the best rating possible thanks Mike and Sandy. More

by Sbanks2597 Verified Customer Verified Customer

Print