Chris Figueredo | Page 51

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan Of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jordan, Hello Jordan, I apologize that you did not receive a copy of your Repair Order nor your MPI. Your Advisor had been out of the office for 2 weeks and is now back. I will get with him and have him send you copies of the requested paperwork. As for the light reset, I brought it to the attention of our shop foreman and our Service Manager, if you are in the area and would like to stop by to have it reset please let us know. That shouldn't have been overlooked. Your feedback is very important to us as it truly helps us improve. We hope your are willing to give us another chance. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. Your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we apologize for the longer wait time. When we perform an oil change we also perform a multi point inspection and a car wash, all of this has to be taken into consideration. We apologize if we over promised and under delivered. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Loretta, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 or for a quicker response email me at ereyes@ntnnissan.com at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Unfortunately our loaners are limited and can only provide one if approved by Warranty. I will pass along your comments to our team. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Rebeca, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We truly apologize that you weren't greeted in a timely manner. There are times where our reps are tide up with customers or on the line with extended warranties, which would delay them from greeting you immediately. We are working on a process to ensure this does not happen again as we know your time is very valuable. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Muhammad, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Unfortunately there are days the shop is busier which extends the wait time as we also perform a Multi Point Inspection and perform a car wash. We apologize that you felt you were treated differently due to using a coupon. I can assure you that we would not provide coupons if we didn't want our customers using them. We appreciate all business and sincerely apologize that you felt that way. If you wish to further discuss, please contact me at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager