Chris Figueredo
Chris Figueredo at Nissan of Torrance

Chris Figueredo | Page 56

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.4
589 Reviews
4.4

589 Reviews

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589 Reviews of Chris Figueredo

March 26, 2021

Dealership Rating
Employee Rating

Technician Forgot to put new tag for service oil on my windshield. And reset maintenance for oil change inside cars settings. Makes me think. Was the oil even changed???? Don’t know what date or mileage More

by C_LOS101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 09, 2021

Nissan of Torrance responded

Hello, we are very sorry to hear that your light wasn't reset and your windshield sticker wasn't updated. We apologize for any inconvenience this may have caused you. We would be happy to check it for you and prove that the oil change was completed during your visit. If you are wiling to further discuss please contact me at ereyes@ntnissan.com. We truly apologized for your less than satisfactory visit. We strive to provide top quality service and your experience should not have been the exception. We look forward to resolving this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 20, 2021

Dealership Rating
Employee Rating

Customer service was below my expectations, car was not washed as they usually do and service to my car was not done according to Nissan specifications; (tire pressure was not adjusted correct, it was over More

by ELDIOGOMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Elizabeth Reyes

Apr 07, 2021

Nissan of Torrance responded

Hello Eldio, you and I communicated via email regarding your concerns. We have addressed the concerns you listed. If you have further questions or concerns please reach me at ereyes@ntnissan.com. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2021

Dealership Rating
Employee Rating

This is one of the best car dealership ever that makes me feel like family... The Nissan members are outstanding. Definitely a pleasure to go to. More

by AUDREYAPAYNE@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Claudio Gutierrez, Manny Villegas

Mar 17, 2021

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2021

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Employee Rating

Chris was a great guy, and was very helpful. The mechanics on the other hand was a different story. Picked my car up, and I broke down in the middle of the 405 freeway (3.5 miles away). Got a tow, a More

by BHENDLEY12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alex Camacho, Alfonso Garcia, Victor Garcia , Jordan Blas, David Campos, Claudio Gutierrez, Manny Villegas, Albert Vu, Mia Young

Mar 30, 2021

Nissan of Torrance responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. In regards to your concern and the Technician not being able to duplicate the concern has nothing to do with thinking or assuming you're a liar. You are our Customer and our top priority. Although it is disappointing to hear that we were unable to duplicate your concern as it may not be a reoccurring issue, I can guarantee that we do have your best interest at heart. Our job is to assist and provide top quality service and falling short of that is unacceptable. If you are still experiencing issues we would like to help. If you are willing to give us that opportunity please email me at ereyes@ntnissan.com We will do our best to resolve this with you. As for the concerns with masks, it is mandatory that our employees wear a mask. We will make sure that we remind everyone about this as we understand the severity of this Pandemic. Thank you for your feedback and look forward to being of further assistance. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 12, 2021

Dealership Rating
Employee Rating

Chris was awesome! Very kind and professional. So was Chris was awesome! Very kind and professional. So was Claudio and the rental assistant. A little annoying that the sales people sometimes approa More

by PAULST4
Customer Service
Friendliness
Recommend Dealer
Yes
Mar 17, 2021

Nissan of Torrance responded

Hello Paul,Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 03, 2021

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Employee Rating

I have been coming to Torrance Nissan for over twenty years, my first truck was from Torrance Nissan. They have service my vehicle for over twenty years. More

by JCOBB5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 09, 2021

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! We appreciate your loyalty and thank you for choosing Nissan of Torrance. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 01, 2021

Dealership Rating
Employee Rating

Chris Figueredo was my service advisor. He did a good job of keeping me updated and making me aware of additional issues my car needed taken care of. I appreciated how polite and thorough he was. More

by BELISARIUS69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2021

Nissan of Torrance responded

Hello, We are happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 01, 2021

Dealership Rating
Employee Rating

More than excellent service. They helped me get home and took very good care of me. Definitely recommend. Got nothing else to say just trying to reach 25 words! Thank you once again ! More

by JORGEZUNIGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Blas, David Campos, Claudio Gutierrez, Manny Villegas, Mia Young

Mar 03, 2021

Nissan of Torrance responded

Hello Jorge, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 24, 2021

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Employee Rating

Every time I go in to have my car checked I’m all ways satisfied with the customer service at South Bay Nissan. They look the best deals. More

by ILLIEWAYMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Blas, David Campos, Claudio Gutierrez, Manny Villegas, Mia Young

Mar 03, 2021

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Thank you again, and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 24, 2021

Dealership Rating
Employee Rating

Excelent service both on my Vehicle and in terms of professionalism, takes covid precautions very seriously which is great and they have explained to me how having regular maintenance is important to e More

by VOIDSTOIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Miguel Gonzalez , Jordan Blas, David Campos, Claudio Gutierrez, Eddie Rosas, Manny Villegas, Mia Young

Mar 03, 2021

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

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