Chris Gallagher

I had an outstanding experience with the Mercedes-Benz service department! From the moment I arrived, everyone was friendly, professional, and genuinely cared about making sure my car was well taken care service department! From the moment I arrived, everyone was friendly, professional, and genuinely cared about making sure my car was well taken care of. They kept me informed throughout the entire process, explained everything clearly, and completed the service in a timely manner. My car came back running perfectly and looking great. It's clear they take pride in their work and value their customers. I truly appreciate the exceptional service and attention to detail. I highly recommend this service department to anyone looking for honest, reliable, and top-notch care for their Mercedes. Thank you for taking such great care of my car! More

by Tricia Verified Customer Verified Customer

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Jenna was very helpful with getting me checked in and set up with s loaner car. Jenna and the technician kept me informed on what needed to be done to fix my car. up with s loaner car. Jenna and the technician kept me informed on what needed to be done to fix my car. More

by barbeaum Verified Customer Verified Customer

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The dealership was outstanding from the communication standpoint. They sent a video narrative of what the issues were with my car. This was very helpful. The car ran better than it has in a long time. standpoint. They sent a video narrative of what the issues were with my car. This was very helpful. The car ran better than it has in a long time. The work performed was excellent and spot on. Kudos! More

by michaellloyd3 Verified Customer Verified Customer

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Always a pleasure doing business with Hunter and Chris. They are honest, straightforward, and always get the job done. Communication is excellent, expectations are clear, and they consistently follow throu They are honest, straightforward, and always get the job done. Communication is excellent, expectations are clear, and they consistently follow through on what they promise. It's refreshing to work with people you can trust. Highly recommend! More

by CarrieB Verified Customer Verified Customer

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Jenna greeted me with a smile and quickly transferred me to a loaner car. She was extremely professional and friendly. The work was done in a timely manner to a loaner car. She was extremely professional and friendly. The work was done in a timely manner More

by cdwren Verified Customer Verified Customer

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Are car need extensive work done and it was not going to be an easy task to get done but Hunter Cook, was excellent to work with and got us right in at the end of the day and took care of us during the proc be an easy task to get done but Hunter Cook, was excellent to work with and got us right in at the end of the day and took care of us during the process of getting are car fixed and always kept us informed. He knew what he was doing and I feel he went above and beyond his job to help us out. Chris Gallagher the Service Manager was excellent getting us in on a short notice as well. Nathan the mechanic did a fantastic job and completed the task way above what was expected. All Mercedes-Benz staff are excellent to work with and do a fantastic job. More

by SCOOK11 Verified Customer Verified Customer

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The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing. Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly the first time. Unfortunately, this is not an isolated incident. I previously dealt with ongoing DEF-related issues that required six visits over a two-month period. Each time, I was told the issue had been resolved, yet the problem persisted. After that many attempts, it’s difficult to view this as anything other than a failure to properly diagnose and repair their own product. For a brand that markets itself as premium, the service experience falls far short of expectations. Repeated inconvenience, high costs, and unresolved problems have eroded my confidence in this service department. More

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Hunter has been wonderful to work with and has gone out of his way to be helpful resolving problems. He and Chris have been a wonderful asset to the dealership. of his way to be helpful resolving problems. He and Chris have been a wonderful asset to the dealership. More

by roger59 Verified Customer Verified Customer

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Jenna was very informed and accommodating. Service and explanation of work performed/needed was perfect. Service and explanation of work performed/needed was perfect. More

by Jason S. Jewett Verified Customer Verified Customer

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Very quick service will recommend to other, everyone went above and beyond to help get my A/C back in working order. above and beyond to help get my A/C back in working order. More

by abreaker Verified Customer Verified Customer

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