Jenna Henry

Jenna is very easy to work with and created the experience to be as seamless and easy as possibly. experience to be as seamless and easy as possibly. More

by Ashley.Sims Verified Customer Verified Customer

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Jenna was very helpful with getting me checked in and set up with s loaner car. Jenna and the technician kept me informed on what needed to be done to fix my car. up with s loaner car. Jenna and the technician kept me informed on what needed to be done to fix my car. More

by barbeaum Verified Customer Verified Customer

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The dealership was outstanding from the communication standpoint. They sent a video narrative of what the issues were with my car. This was very helpful. The car ran better than it has in a long time. standpoint. They sent a video narrative of what the issues were with my car. This was very helpful. The car ran better than it has in a long time. The work performed was excellent and spot on. Kudos! More

by michaellloyd3 Verified Customer Verified Customer

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Jenna is a fabulous representative of your company as is Lam. They are so helpful Lam. They are so helpful More

by mmichaelis Verified Customer Verified Customer

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Jenna greeted me with a smile and quickly transferred me to a loaner car. She was extremely professional and friendly. The work was done in a timely manner to a loaner car. She was extremely professional and friendly. The work was done in a timely manner More

by cdwren Verified Customer Verified Customer

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They have always been very helpful when I need something and have always been willing to help me when I have questions about my vehicle. and have always been willing to help me when I have questions about my vehicle. More

by oakes.tracy51 Verified Customer Verified Customer

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I have been a client of Mercedes for several years. Great service, great staff. Thank you Great service, great staff. Thank you More

by kathywarren77 Verified Customer Verified Customer

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The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing. Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly the first time. Unfortunately, this is not an isolated incident. I previously dealt with ongoing DEF-related issues that required six visits over a two-month period. Each time, I was told the issue had been resolved, yet the problem persisted. After that many attempts, it’s difficult to view this as anything other than a failure to properly diagnose and repair their own product. For a brand that markets itself as premium, the service experience falls far short of expectations. Repeated inconvenience, high costs, and unresolved problems have eroded my confidence in this service department. More

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For routine work, they are expensive. For specific work they do good work and communication is well above normal For specific work they do good work and communication is well above normal More

by jlohnes2 Verified Customer Verified Customer

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Service was completed and everyone was helpful & communicated well. Appreciated the loaner car for the day as they replaced my tire. communicated well. Appreciated the loaner car for the day as they replaced my tire. More

by amberbird Verified Customer Verified Customer

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