Nichole Gorton

We did not receive any live discussion about the significant cost of the repairs and ultimately Moved on and believe that you missed out on an opportunity to sell us a new vehicle significant cost of the repairs and ultimately Moved on and believe that you missed out on an opportunity to sell us a new vehicle More

by moore239 Verified Customer Verified Customer

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Jenna was very helpful with getting me checked in and set up with s loaner car. Jenna and the technician kept me informed on what needed to be done to fix my car. up with s loaner car. Jenna and the technician kept me informed on what needed to be done to fix my car. More

by barbeaum Verified Customer Verified Customer

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The dealership was outstanding from the communication standpoint. They sent a video narrative of what the issues were with my car. This was very helpful. The car ran better than it has in a long time. standpoint. They sent a video narrative of what the issues were with my car. This was very helpful. The car ran better than it has in a long time. The work performed was excellent and spot on. Kudos! More

by michaellloyd3 Verified Customer Verified Customer

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Jenna greeted me with a smile and quickly transferred me to a loaner car. She was extremely professional and friendly. The work was done in a timely manner to a loaner car. She was extremely professional and friendly. The work was done in a timely manner More

by cdwren Verified Customer Verified Customer

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The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing. Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly the first time. Unfortunately, this is not an isolated incident. I previously dealt with ongoing DEF-related issues that required six visits over a two-month period. Each time, I was told the issue had been resolved, yet the problem persisted. After that many attempts, it’s difficult to view this as anything other than a failure to properly diagnose and repair their own product. For a brand that markets itself as premium, the service experience falls far short of expectations. Repeated inconvenience, high costs, and unresolved problems have eroded my confidence in this service department. More

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Great communication. Satisfied with the work completed. Would have preferred a comparable loaner to my vehicle but not a huge deal. Satisfied with the work completed. Would have preferred a comparable loaner to my vehicle but not a huge deal. More

by RANJITGHANTA Verified Customer Verified Customer

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