Chris Gomez | Page 10

Jim White Honda responded

Thank you for your kind words! We’re so glad to hear you’ve consistently received wonderful service from our team and that Sam made your visit even more enjoyable. We truly appreciate your trust in Jim White Honda for your repairs and maintenance.

Jim White Honda responded

Thank you for your wonderful feedback! We’re so glad to hear that our team provided you with prompt, courteous service and clear communication throughout your visit. It’s also great to know you enjoyed our waiting area while we worked on your vehicle. We truly appreciate your trust in us and look forward to serving you again!

Jim White Honda responded

Hi there, and thank you for the honest feedback. While we understand where some of this frustration comes from, we also were unaware of the unhappiness about the specific car that had been selected. During your visit, it had appeared that you were content with this vehicle. We thought this so strongly that we held it on the lot for two days for you after being told you would be back to finalize the purchase. After a missed second appointment, we were informed that you wanted to wait a few more months before any decisions - not that the vehicle was something you did not like. With the proper information, we would have done what we could to find a vehicle better suited to you and your needs. Lastly, while frustrating, a hard pull on credit is required during the purchase of a vehicle. We know the impact hard pulls can have on credit temporarily, and we would not have done so if we weren't confident in your intention to make a purchase with us. We apologize for the miscommunications, and will review with our staff.

Jim White Honda responded

Thank you for sharing your feedback with us. We’re sorry to hear about the frustration in locating your wheel lock key and the inconvenience it caused during your visit. We’ll review this with our team to ensure smoother communication and handling in the future. We truly appreciate you bringing this to our attention.

Jim White Honda responded

Thank you for sharing your experience! We’re so glad you brought your vehicle to us and that our team was able to repair your tire instead of replacing it. Saving you money while keeping you safe on the road is exactly what we strive for. We truly appreciate your loyalty to Jim White Honda!

Jim White Honda responded

Thank you for your review! We’re glad we could get you in and out so quickly, and it’s great to hear you enjoyed the clean dealership (and the coffee bar). We appreciate you choosing Jim White Honda and look forward to seeing you again!

Jim White Honda responded

Thank you for your wonderful review! We love hearing that you’re a true Honda fan and that our team has made every visit a positive one. Your loyalty means so much—thank you for choosing Jim White Honda!

Jim White Honda responded

Thank you for your kind review! We’re glad to hear our staff provided excellent service and that you enjoyed the friendly atmosphere. A clean, organized service area (with a little humor mixed in!) is exactly what we strive for. We appreciate you choosing Jim White Honda!

Jim White Honda responded

We love all the “goods” and thumbs-ups! 👍 Thanks so much for the 5 stars and for choosing Jim White Honda—we appreciate you!

Jim White Honda responded

Thank you for your wonderful feedback! We’re so glad you had an amazing experience and that our team kept you well-informed every step of the way. Friendly, timely, and thorough service is what we strive for, and we’re thrilled we could deliver that for you.