Chris Grossman | Page 4

I purchased my car here, but car service is horrible I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told her same thing as I scheduled, and showed her the door which need to be fixed. She said it was easy and they can glue the cap back. I picked up my car 5 hours later,and been told by another girl that everything was fine. I found out that the door hadn't been fixed after I paid, and cap piece was lost. Mindy denied she had ever touch the piece. She was even telling me lies to my very face that I was here only for maintenance, not for the rear door. I had waited another hour to get this issue resolved after she called her boss to help me... Once again this car service is horrible disgusting. Mindy have no consideration she give a time and it's inaccurate have people waiting on the cold unprofessional and unreliable. More

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Are you kidding me?? NO OTHER PLACE TO GO!!! This group is the best I have worked with. They keep you in the loop and notify you if they have any concerns.This is a trust worthy place. I found a This group is the best I have worked with. They keep you in the loop and notify you if they have any concerns.This is a trust worthy place. I found a mechanic I like and now request him every time. He gets to know my car and a relationship has formed between us. You won't be sorry. Chris and Ron..that's my team!! More

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Great people to work with Great job. Pattie has sold me 6 cars and is great to work with!!! The whole Office worked with me to achieve a good deal on a car I really like. Great job. Pattie has sold me 6 cars and is great to work with!!! The whole Office worked with me to achieve a good deal on a car I really like. More

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CHRIS GROSSMAN AND HIS TEAM HAVE ALWAYS BEEN THERE FOR ME AND MY PRIUS. TOYOTA DIRECT, COLUMBUS, OHIO--SO GLAD I BOUGHT MY SECOND TOYOTA AT TOYOTA DIRECT AND HIS TEAM HAVE ALWAYS BEEN THERE FOR ME AND MY PRIUS. TOYOTA DIRECT, COLUMBUS, OHIO--SO GLAD I BOUGHT MY SECOND TOYOTA AT TOYOTA DIRECT SINCE MOVING TO THE COLUMBUS AREA. More

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TPM sensor replacement - cost more than 2 tires! I brought my 2010 Corolla in because one of my TPMS was malfunctioning. The person that checked me in told me it was a 90.00 diagnostic fee, but that I brought my 2010 Corolla in because one of my TPMS was malfunctioning. The person that checked me in told me it was a 90.00 diagnostic fee, but that should about cover the cost of replacing one of the TPM sensors. I said go ahead, and he told me they would let me know cost before work began. I was shocked to hear the price they wanted to charge me was 3 times what I was lead to believe - 270.00, for one sensor replacement. I can buy 4 of them online for 150.00. So now I can spend 90.00 for nothing, or 270? Fortunately, I peeved the service guy off, by suggesting he was ripping me off because I was a lady - and he decided they would refuse to do the work (that was probably already done by this time). So he 'only' charged me 34.00 of the 90.00 and put my old sensor back on. The next day we called two different toyota dealerships and Firestone and were quoted the following different prices for the same work: 226.00, 197.00 and 107 at Firestone. Yea, I believe Toyota Direct was ripping me off!!! More

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service Always very patient and helpful. Love the price included in the warranty. People are very friendly. Waiting area is clean and has lots of drinks an Always very patient and helpful. Love the price included in the warranty. People are very friendly. Waiting area is clean and has lots of drinks and goodies. Love the car. More

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Service & New Car Chris Grosman has always given great service. We have been on first name basis for at least 16 years. Always finds a way to take care of problems & Chris Grosman has always given great service. We have been on first name basis for at least 16 years. Always finds a way to take care of problems & keeps me advised of future issues. I miss Randolph Manzie. Jacob Early is very open & helpful. I will continue to deal with Toyota Direct as long as Chris & Jacob are there. More

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Outstanding ! Like family. I have purchased nine cars from Toyota Direct over the past sixteen years. Four of those were for me and the others for members of my family. I have h I have purchased nine cars from Toyota Direct over the past sixteen years. Four of those were for me and the others for members of my family. I have had them all serviced there. Chris Grossman and the service department have gone above and beyond to make sure that my vehicles were well taken care of. They know me and and my family and treat us like family. I have never had a problem with any of my vehicles or with the service provided. My last sales person was Patti Street. She, too, went beyond the call ( delivering my new vehicle to my doorstep ) to take care of me. I appreciated, too, that she listening to me and what I wanted rather than trying to push her own sales agenda. I will continue to return to Toyota Direct to purchase and to obtain service as long as I am treated as these people have treated me. More

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Great Service I am always in a hurry and never plan my visit. But the service advisors always get me in and out quickly. It's always a pleasant experience with a I am always in a hurry and never plan my visit. But the service advisors always get me in and out quickly. It's always a pleasant experience with a great lounge to hang out while they get the car done. I have had several Avalons now and honestly, I wouldn't buy another car. Great car, great service - thank you Toyota Direct More

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Saves me money I had a appointment to fix a noise under my hood and new brakes. After they looked at my car, a prompt phone call was made and I did not need new brak I had a appointment to fix a noise under my hood and new brakes. After they looked at my car, a prompt phone call was made and I did not need new brakes and the noise was a easy fix. That is why I go to Toyota direct because I feel they are honest and always have my best interest. I only go there because they keep great records and I can count on them to know what my car needs. Thanks to a great service department for always helping me out. More

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