Paul Sayre

This dealership has the worst service department ever. I would never go back; I’d rather travel 40 minutes from my home than return to this Toyota dealership, even though it’s only 8 minutes away. They ne I would never go back; I’d rather travel 40 minutes from my home than return to this Toyota dealership, even though it’s only 8 minutes away. They never manage to identify the problems I describe, and they don’t provide a loaner vehicle. More

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I went in for a 5000 service. The service writer said it would be an hour to an hour and a half. It took less than a half hour. Great service. The service writer said it would be an hour to an hour and a half. It took less than a half hour. Great service. More

by meweinstock Verified Customer Verified Customer

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Service appointment had issues during the appointment due to short staffing and wait time. However, it was made right by the Service Manager several days later. Disappointing appointment, but excellent custo to short staffing and wait time. However, it was made right by the Service Manager several days later. Disappointing appointment, but excellent customer service followup from Service Management. More

by Steve S. Verified Customer Verified Customer

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On June 24 I brought my Foreruuner in for an oil change. The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning ligh The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning lights came on.The car had to be towed back to the garage. The next morning I called a couple times and had to leave a message. A different tech called back and said Isatou would call back shortly. At about 2 in the afternoon l called again. She answered and then said she would get with mechanic. She called back and advised that something had got stuck in my air intake manifold. Without asking she advised it had nothing to do with the decarb. It would require a major repair and a wait on parts. The total was about $1900. They sent a shuttle to pick me up but advised they don't do loaners but I could rent a vehicle form the in `house Hertz rental. About $200. I picked up my car the following Monday. The service statement listed diagnosis with NO mention of the manifold. Nice CYA by the way. I called the service dept manager and left my number. I even sent him an email. No response. I bought my forerunner from Toyota Direct 25 years ago. It has 122,000 miles. They have done every single service and I have trusted their advice. I like to think this was a new mechanic and didn't know what a decarb can do on an older vehicle. Even worse if he did. I will never recommend Toyota Direcct to anyone and you will never see me in their dealership again. More

by thupp Verified Customer Verified Customer

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They always provide the best service. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. More

by jjrodock Verified Customer Verified Customer

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They work really hard to get you in and out as quickly as possible. Appreciate their effort possible. Appreciate their effort More

by mstmarnold Verified Customer Verified Customer

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Chis is always wonderful to work with. I did leave TD for a few years, but now I'm back and happy to have Chris taking care of my Camry. Thank you for getting me in and out quickly on a Sa I did leave TD for a few years, but now I'm back and happy to have Chris taking care of my Camry. Thank you for getting me in and out quickly on a Saturday morning.. :) More

by KimG Verified Customer Verified Customer

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I have purchased 7 or 8 cars from this dealership over many years. I am very happy with their services. I will buy another car from them when by 2008 Highlander Hybrid goes to that great resting place f many years. I am very happy with their services. I will buy another car from them when by 2008 Highlander Hybrid goes to that great resting place for old cars. But with nearly 225,000 miles, it runs like a top and looks good. More

by mccleadr Verified Customer Verified Customer

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When getting service you are treated like family and servicing is always super speedy. Would recommend to any friends and family. servicing is always super speedy. Would recommend to any friends and family. More

by cbird Verified Customer Verified Customer

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Great experience with toyota direct and with my toyota grand highlander, it is simply wonderful grand highlander, it is simply wonderful More

by adekunlegaruba4u Verified Customer Verified Customer

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