Chris Gueniat | Page 2

Whenever I have an issue with my Jeep Northwest Hills is always accommodating and professional always accommodating and professional More

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Excellent service department. Top notch service, excellent professional personnel. Believe me, I know. I have 30 yrs experience in the Automobile industry myself, before I retired Top notch service, excellent professional personnel. Believe me, I know. I have 30 yrs experience in the Automobile industry myself, before I retired. More

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Extremely willing to work with us while we waited to hear from our insurance company. from our insurance company. More

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From the moment I walked in, the entire experience was wonderful. Purchasing a vehicle that was priced to sell. Anthony Ramos was on point. Doesn't waste time making it come together. Greatest dealer ex wonderful. Purchasing a vehicle that was priced to sell. Anthony Ramos was on point. Doesn't waste time making it come together. Greatest dealer experience I've had. Jeff in finance was on top of his paperwork. I am definitely recommending my friends to Northwest Hills. Thank You Joe Unitas More

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Pricing was average. Negotiations was fair. Was delivered on time as promised. I added undercoating and a spray in bed liner and both were professionally done with no mess, well with the money. Very happy wi on time as promised. I added undercoating and a spray in bed liner and both were professionally done with no mess, well with the money. Very happy with my salesman and the dealership. More

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Best New Car Experience Ever.... BY FAR! Matt Dehler and the whole team at Northwest Hills are simply the best. I have purchased nine new vehicles in my life, from several dealerships in the Matt Dehler and the whole team at Northwest Hills are simply the best. I have purchased nine new vehicles in my life, from several dealerships in the new england, and I've always felt pressured, manipulated, or that the salesmen were not listening to me and considering my needs. Each time, they were more focused on selling their inventory, up-selling after market add-ons, or playing games with the sticker price and dealer's invoice. At Northwest Hills, the experience was COMPLETELY different. They were only focused on customer satisfaction, and about providing a rewarding customer experience. They even calling me back after the deal was settled to offer me more in rebates that were not available at the time we signed and I picked up my Jeep. Truly extraordinary, and worth the trip from anywhere in New England! More

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Never again! I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I walked into the service area and the man working that Saturday didn’t say hi or that he’d be right with me, so I stood there awkwardly until he asked for my name. I decided to pass on the tire rotation for the extra $20 (which when the appointment was made over the phone, it was offered like it was a courtesy) and had attitude and was told to wait in the designated area. I ended up sitting in the showroom because there was only two chairs and a couch and no room left at 9am. Nobody talked to me or even smiled while I was waiting, which also took over an hour. One of the main guys was pacing around the showroom, telling the salesmen to move the cars outside because “Kevin” wouldn’t like it there. He was super condescending and rude in front of customers. The cars in the showroom were covered with dirt, which I’d be more worried about over a car not parked in the right area outside. After the hour of waiting, I paid $90 for my synthetic oil change. After looking at my receipt, I was charged $20 in “labor” which looks like they charged me $20 for NOT wanting the tire rotation. The next day I went to use my washer fluid and the pressure wouldn’t even spray onto my windshield...this was Sunday. I tried called ALL week to get a hold of someone to hopefully get this new situation looked at and only got a voicemail for service. Friday afternoon I decided to press 1 for sales to maybe get a person in the phone, which worked, but the gentleman that picked up was beyond rude. He told me he’d take down my name, phone number, and “issue” and he would “personally” walk it down to service to ensure someone called...that was two days ago. I am beyond disgusted with this dealership and will drive the 45 minutes to other Jeep dealers. I went against the word of mouth I’d heard about Sullivan’s and figured an oil change would be local and easy, but after this experience, I will ensure NOBODY I know ever steps foot in this dealership again. More

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Excellent Experience I thoroughly enjoyed my recent purchase of a certified Jeep Cherokee through Jeep. I have purchased a number of vehicles over my lifetime and Bill Reu I thoroughly enjoyed my recent purchase of a certified Jeep Cherokee through Jeep. I have purchased a number of vehicles over my lifetime and Bill Reudgen, my salesman, made my experience very pleasant. Mr. Reudgen had my car prepped and ready for a test drive before I got to the dealership. I slipped into the drivers seat within a few minutes, test drove it and the sale was made. Very litte negotiation. We worked out the detailes, needs and wants and SOLD. Picked it up the next day and I'm a happy camper. More

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Great fast friendly Bill rugen is the man .he put up with me pestering him for a yr. Before we could even order my demon and was cocernerned and ck up on the progress oft Bill rugen is the man .he put up with me pestering him for a yr. Before we could even order my demon and was cocernerned and ck up on the progress often.right till it came in and I was able to video it being delivered.all the other people involved were great as well More

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Purchase of a 2017 Ram Great service and friendly staff. Was able to negotiate a new Ram 1500 truck over SMS then come in for review and trade of of old truck. Process made Great service and friendly staff. Was able to negotiate a new Ram 1500 truck over SMS then come in for review and trade of of old truck. Process made it easy. Thanks More

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