Chris House

Appointment was easy to make and convenient. Chris quickly took my car in for its first 8K miles service including tire rotation and fluids check. Service was completed in less than an hour as I Chris quickly took my car in for its first 8K miles service including tire rotation and fluids check. Service was completed in less than an hour as I waited and walked in the neighborhood. Received a text notifying me that my car was ready. As this was my first service visit to Southern Hyundai in Newport News, I was pleased to receive the outstanding service I’ve come to expect from Hyundai dealers and service centers. More

by Hampton gman Verified Customer Verified Customer

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I appreciate the speed at which my problem was taken care of. I also enjoy the professionalism & curious manner in which I have been treated from the day I was inquiring, purchased & now my services. Th care of. I also enjoy the professionalism & curious manner in which I have been treated from the day I was inquiring, purchased & now my services. Thank for the great care you provide me! More

by rrwforte Verified Customer Verified Customer

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Great people service and snacks. Super clean nice people big windows A lot of smiles too Super clean nice people big windows A lot of smiles too More

by kathrynlauren14 Verified Customer Verified Customer

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The experience was great. I was welcomed by Chris and asked if I was going to wait. He then directed me to the lobby and stated he will text me when the car is ready. Everythi I was welcomed by Chris and asked if I was going to wait. He then directed me to the lobby and stated he will text me when the car is ready. Everything went very smoothly. More

by gsfranco324 Verified Customer Verified Customer

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They really listens to your needs. Fast and convenient on the service department. Easy to book an appointment. Fast and convenient on the service department. Easy to book an appointment. More

by AHERMON63 Verified Customer Verified Customer

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Their service team when above & beyond to help with the problem on my 2021 Santa Fe on my last visit. Service team member Chris was fantastic! problem on my 2021 Santa Fe on my last visit. Service team member Chris was fantastic! More

by mswade4 Verified Customer Verified Customer

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The car inspection went smoothly and was done quickly. I was happy with the service. I was happy with the service. More

by acrocker53 Verified Customer Verified Customer

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This establishment and crew are always amazing. They explained that the service would take hours due to the satellite updates, but the facility is clean, has nice seats, coffee, and even snacks. I They explained that the service would take hours due to the satellite updates, but the facility is clean, has nice seats, coffee, and even snacks. I schedule this around time off, so I'm basically having a chill time reading or gaming while at peace. At peace because I know this service center will do well by me. I had two updates for my Ioniq 5 battery that were overdue. After around 5 hours the connection between my car and satellite spazzed out, but an employee explained that if it didn't get resolved in the next 30 minutes, they were going to provide a loaner. Fortunately everything was resolved. I also scheduled a tire rotation which was comped. I say it every time I come here, the next car I'm buying is from here due to the staff and service. More

by doules42 Verified Customer Verified Customer

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Excellent processes. .. the service advisor was very knowledgeable, and thorough ...facilities were clean.....Everyone was very friendly .. the service advisor was very knowledgeable, and thorough ...facilities were clean.....Everyone was very friendly More

by PMACKRELLA Verified Customer Verified Customer

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The service was just ok. There were donuts donated for snacks. But no napkins to eat them with. Had to request. Also, the seating/waiting area, was practically full. My dri There were donuts donated for snacks. But no napkins to eat them with. Had to request. Also, the seating/waiting area, was practically full. My driver’s seat was adjusted, but not returned to my original seating position- seat distance from pedals. After 15 years living in the RoK (Republic of Korea), driving 2 Hyundai’s and having had one prior to moving to Korea, I am familiar with Hyundai cars and the company. Hands down, the Blue Hands Service centers in Korea were extremely professional, friendly, very helpful and accommodating . The waiting areas were comfortable to wait in, the service was very good. I was ALWAYS treated with utmost respect, 1000% effort made to satisfy my needs as a Hyundai vehicle owner/customer. Perhaps some on-site observation or Korean hands-on training, or REVIEW OF BUSINESS ETIQUETTE is necessary to instill Korean-style professionalism in the dealership ‘s employees. I spoke with other customers in the waiting room as well and learned about their likewise /similar DISSATISFACTION with the Hyundai service at Southern Hyundai. This may be a harsh review. I would like people to treat me the way they would expect to be treated if they went to a car dealership for say a Mercedes Benz or a Porsche. Satisfied customers will introduce more people to the company if they feel valued and important. Otherwise, when they replace their car, they will look for a different brand of car, with better service etiquette from heir dealer. I expect more from Hyundai. Why are there only male reps there? No females working? More

by Hapina Verified Customer Verified Customer

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