Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.6
148 Reviews
4.6

148 Reviews

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148 Reviews of Derrick Phillips

April 30, 2026

Dealership Rating
Employee Rating

It is nice to see the same faces everytime I come in over the last 3 years! More

by JOLIE.A.ZINN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Bradford

April 12, 2026

Dealership Rating
Employee Rating

I took my car in. Diagnosed. Most conversation was text. I had to pay a part in advance. I was on hold for 20 minutes 3x. Called on Saturday I couldn't pay because the More

by RYMAN.CAROLYN
Recommend Dealer
No

Other Employees Tagged: Derrick Phillips

Apr 17, 2026

Southern Hyundai Newport News responded

We value and appreciate your business, Carolyn. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

March 29, 2026

Dealership Rating
Employee Rating

Dropped car off the night before. At 5pm the oil change and state inspection was not started. At 6pm got call saying vehicle was ready. Went back only to be told that vehicle did not More

by MLMALOON25
Recommend Dealer
No

Other Employees Tagged: Derrick Phillips

Apr 03, 2026

Southern Hyundai Newport News responded

"MLMALOON25" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 29, 2026

Dealership Rating
Employee Rating

Service has always be good. nice waiting area.staff is friendly and professional. Will continue goin there More

by BUSAJ1109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House

March 25, 2026

Dealership Rating
Employee Rating

They have been very helpful with my vehicle and the excessive oil consumption. They are helping to solve the problem so my vehicle runs efficiently. More

by AMSTULL0902
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

March 18, 2026

Dealership Rating
Employee Rating

Larry Fowler was professionally attentive and prompt while making sure my vehicle was inspected. He's an asset to the company. More

by Sean Noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Fowler

March 18, 2026

Dealership Rating
Employee Rating

Everyone was very help and answered all my questions. Always a please to come here thank you so much! More

by jablackburn96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 10, 2026

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Employee Rating

Prompt , cleanly , honest and accountable shop. Works hard and complete task on time. I recommend them More

by fquivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 08, 2026

Dealership Rating
Employee Rating

The dealership personnel were courteous and professional and the vehicle service was completed quickly. Overall, it was a great service experience. More

by tsports50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 22, 2026

Dealership Rating
Employee Rating

Joel was patient and very knowledgeable. Justin Potter was also quite awesome and easy to work with. Anton Smith was also very pleasant and helpful. I would highly recommend these 3 men a More

by LOANLADY02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Washington , Justin Potter and Anton Smith 5 stars

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