Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.6
160 Reviews
4.6

160 Reviews

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160 Reviews of Derrick Phillips

June 27, 2026

Dealership Rating
Employee Rating

Southern Hyundai provided great service. I like their honesty. Great people. Planning to come back again. More

by clackey00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Bradford

Jul 03, 2026

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 22, 2026

Dealership Rating
Employee Rating

Professional, friendly, expedite service Schedules are accommodating. The lounge area is clean. The service department is efficient. More

by SCOBIGIRL
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

Jun 23, 2026

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 15, 2026

Dealership Rating
Employee Rating

They do a great job. I appreciate their value. I like the car too.?? I love you.?????? More

by bwright17
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

Jun 17, 2026

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 13, 2026

Dealership Rating
Employee Rating

Very professional through n truly want to resolve issues? ??? Felt my issues and concerns were important n attended to More

by sharonhart625
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

Jun 17, 2026

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 11, 2026

Dealership Rating
Employee Rating

I have no complaints when I bring ny car in for servicing or to be fixed More

by tvlee35@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 09, 2026

Dealership Rating
Employee Rating

Have no problems with the dealership, but the service on my vehicle was very poor. Had to take it back because they forgot to replace some stuff and now my vehicle is vibrating more than it ever has also no More

by mrjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2026

Southern Hyundai Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 31, 2026

Dealership Rating
Employee Rating

Walked in on a Saturday afternoon, I did not have an appointment so was prepared for sitting and waiting for hours for a state inspection. To my surprise, and pleasure, I was out in less than 40 minutes More

by Gbmesser0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Conrad, Keith McCullers

Jun 01, 2026

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 28, 2026

Dealership Rating
Employee Rating

Have been buying and having cars serviced here for years but after my last experience I will never go back !! More

by HYNINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Bradford

May 29, 2026

Southern Hyundai Newport News responded

Thank you for bringing this to our attention, Rich. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 28, 2026

HYNINNIE responded

Done with Southern

May 21, 2026

Dealership Rating
Employee Rating

Terrible customer service, I was not updated on my car the whole time it was there which was about 3 weeks. The repairs weren’t even done all the way either, I was very dissatisfied with the entire experi More

by bethanyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Southern Hyundai Newport News responded

Bethany. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 11, 2026

Dealership Rating
Employee Rating

They were quick, professional and excellent! In diagnosing and solving the problem with my vehicle, they were quick, professional and excellent! More

by PhilPo
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

May 27, 2026

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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