Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.6
157 Reviews
4.6

157 Reviews

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157 Reviews of Derrick Phillips

June 13, 2026

Dealership Rating
Employee Rating

Very professional through n truly want to resolve issues? ??? Felt my issues and concerns were important n attended to More

by sharonhart625
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

June 11, 2026

Dealership Rating
Employee Rating

I have no complaints when I bring ny car in for servicing or to be fixed More

by tvlee35@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 09, 2026

Dealership Rating
Employee Rating

Have no problems with the dealership, but the service on my vehicle was very poor. Had to take it back because they forgot to replace some stuff and now my vehicle is vibrating more than it ever has also no More

by mrjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2026

Southern Hyundai Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 31, 2026

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Employee Rating

Walked in on a Saturday afternoon, I did not have an appointment so was prepared for sitting and waiting for hours for a state inspection. To my surprise, and pleasure, I was out in less than 40 minutes More

by Gbmesser0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Conrad, Keith McCullers

Jun 01, 2026

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 28, 2026

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Employee Rating

Have been buying and having cars serviced here for years but after my last experience I will never go back !! More

by HYNINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Bradford

May 29, 2026

Southern Hyundai Newport News responded

Thank you for bringing this to our attention, Rich. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 28, 2026

HYNINNIE responded

Done with Southern

May 21, 2026

Dealership Rating
Employee Rating

Terrible customer service, I was not updated on my car the whole time it was there which was about 3 weeks. The repairs weren’t even done all the way either, I was very dissatisfied with the entire experi More

by bethanyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Southern Hyundai Newport News responded

Bethany. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 11, 2026

Dealership Rating
Employee Rating

They were quick, professional and excellent! In diagnosing and solving the problem with my vehicle, they were quick, professional and excellent! More

by PhilPo
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

May 27, 2026

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 04, 2026

Dealership Rating
Employee Rating

Live in New York and use this dealership while visiting family in Yorktown if the Tucson needs something. Only used them two times and both were excellent. More

by bobnrobinb
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

May 02, 2026

Dealership Rating
Employee Rating

Amazingly friendly staff . Got me in and out within the hour . Had great snacks, coffee and waters . Such a friendly environment there. More

by DERRICK2329
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

April 30, 2026

Dealership Rating
Employee Rating

It is nice to see the same faces everytime I come in over the last 3 years! More

by JOLIE.A.ZINN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Bradford

May 01, 2026

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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