Derrick Phillips
Service Manager
Southern Hyundai Newport News
12872 Jefferson Avenue
Newport News, VA 23608
157 Reviews
Write a Review157 Reviews of Derrick Phillips
June 11, 2026
I have no complaints when I bring ny car in for servicing or to be fixed or to be fixed More
Other Employees Tagged: Robert Blyth, Robert Bradford, Matthew Shirey, William Conrad, Curtis Hardy, Mathew Turner, Keith McCullers
June 09, 2026
Have no problems with the dealership, but the service on my vehicle was very poor. Had to take it back because they forgot to replace some stuff and now my vehicle is vibrating more than it ever has also no my vehicle was very poor. Had to take it back because they forgot to replace some stuff and now my vehicle is vibrating more than it ever has also not happy with contacting the dealership because every time I call and leave a voicemail, I don’t get through and I don’t have a phone number to reach anybody so I’ve had to go up to the dealership twice to find out the status of my car. More
May 31, 2026
Walked in on a Saturday afternoon, I did not have an appointment so was prepared for sitting and waiting for hours for a state inspection. To my surprise, and pleasure, I was out in less than 40 minutes appointment so was prepared for sitting and waiting for hours for a state inspection. To my surprise, and pleasure, I was out in less than 40 minutes! Everyone was pleasant and happy to help. Not sure why I was surprised, it is always a pleasant experience! More
Other Employees Tagged: William Conrad, Keith McCullers
May 28, 2026
Have been buying and having cars serviced here for years but after my last experience I will never go back !! but after my last experience I will never go back !! More
Other Employees Tagged: Robert Bradford
May 21, 2026
Terrible customer service, I was not updated on my car the whole time it was there which was about 3 weeks. The repairs weren’t even done all the way either, I was very dissatisfied with the entire experi the whole time it was there which was about 3 weeks. The repairs weren’t even done all the way either, I was very dissatisfied with the entire experience More
May 11, 2026
They were quick, professional and excellent! In diagnosing and solving the problem with my vehicle, they were quick, professional and excellent! In diagnosing and solving the problem with my vehicle, they were quick, professional and excellent! More
Other Employees Tagged: Derrick Phillips
May 04, 2026
Live in New York and use this dealership while visiting family in Yorktown if the Tucson needs something. Only used them two times and both were excellent. family in Yorktown if the Tucson needs something. Only used them two times and both were excellent. More
Other Employees Tagged: Derrick Phillips
May 02, 2026
Amazingly friendly staff . Got me in and out within the hour . Had great snacks, coffee and waters . Such a friendly environment there. Got me in and out within the hour . Had great snacks, coffee and waters . Such a friendly environment there. More
Other Employees Tagged: Derrick Phillips
April 30, 2026
It is nice to see the same faces everytime I come in over the last 3 years! the last 3 years! More
Other Employees Tagged: Robert Bradford

