Chris Leporte | Page 72

Since new this car pulls to the right.I have complaints Since new this car pulls to the right. I have complaints about that every time I take it to service every 5,000 miles. Nobody cares. In the 20,000 Since new this car pulls to the right. I have complaints about that every time I take it to service every 5,000 miles. Nobody cares. In the 20,000 miles visit I was told they would do an alignment as a courtesy even though I was out of warranty. Problem persists. 25,000 miles visit was completed today and I noticed when I got home that my service advisor has not even mentioned my complaint in the work order. It does matter to write there because the tires pressure check was written down and not done. I know when my problem will be resolved, when I reach 36,000 miles and return the car. Toyota All Hendrickson never again. More

by JAYFARIA Verified Customer Verified Customer

Report | Print

Been going here for years but recently the communication and customer service is like that of a 3rd world country. Not one person that answers the phones seems to know or care about anything... brought my t and customer service is like that of a 3rd world country. Not one person that answers the phones seems to know or care about anything... brought my truck in for basic maintenance some warning lights were on .. when i left even more check engine lights were on... took an entire day for a basic oil change and tire rotation , More

by zac3 Verified Customer Verified Customer

Report | Print

I couldn't make my appointment with Shedrick, so he made sure that on his day off someone else would take care of my needs. Chris did a good job. Representatives are very professionals and provide excelle sure that on his day off someone else would take care of my needs. Chris did a good job. Representatives are very professionals and provide excellent customer service. I was very satisfied with the work too. Thanks! More

by Josette Verified Customer Verified Customer

Report | Print

Tacoma service item(s) listed on paperwork we’re not performed. Not the first time that this has happened. When one service item is omitted, it makes me wonder if other service items were missed as well performed. Not the first time that this has happened. When one service item is omitted, it makes me wonder if other service items were missed as well. More

by scott Verified Customer Verified Customer

Report | Print

I had a very good experience at my service appointment. Service was timely, thorough and honest. Chris Leporte was a pleasure to deal with. I would really appreciate if the complimentary car wash provided Service was timely, thorough and honest. Chris Leporte was a pleasure to deal with. I would really appreciate if the complimentary car wash provided in past as part of service appointment could be reinstated. Also, I would appreciate receiving an e-mail confirming my service appointment sooner after I make the appointment, as well as the ability of phone customer service to confirm my appointment without needing to send to a service advisor to confirm the appointment. More

by larry.daniels Verified Customer Verified Customer

Report | Print

Chris handled my service and as usual the service at Al Hendeickson Toyota is one of the best. My second vehicle from them and wouldn't take it anywhere else Hendeickson Toyota is one of the best. My second vehicle from them and wouldn't take it anywhere else More

by WELLWAYEX Verified Customer Verified Customer

Report | Print

Chris was excellent! I had a great experience. Will definitely ask for him again. Car was ready very quickly and was easy to pick up. definitely ask for him again. Car was ready very quickly and was easy to pick up. More

by musselmg Verified Customer Verified Customer

Report | Print

Prompt service and trustworthy. Their pricing for my repair was competitive with an outside mechanic that Ive used in the area previously. Communication was excellent repair was competitive with an outside mechanic that Ive used in the area previously. Communication was excellent More

by SALTYROOTS Verified Customer Verified Customer

Report | Print

I have always had a favorable experienceEveryone really I have always had a favorable experience Everyone really is very friendly and helpful. I've gone ONLY to Al's with our vehicles for 15 + years now ❤ I have always had a favorable experience Everyone really is very friendly and helpful. I've gone ONLY to Al's with our vehicles for 15 + years now ❤ they have the most knowledgeable technicians. More

by KATATA09 Verified Customer Verified Customer

Report | Print

Shopped three dealers for a 2021 tocoma and got the best price at Al Hendrickson. The sale , service and management departments were very polite and helpful price at Al Hendrickson. The sale , service and management departments were very polite and helpful More

by Harp1113 Verified Customer Verified Customer

Report | Print