Chris Madigan | Page 19

Great service department -- they always take care of the issue. The valet service is just great too! Thanks Clarke and Chris, you guys do an awesome job! issue. The valet service is just great too! Thanks Clarke and Chris, you guys do an awesome job! More

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Never purchase a used car from this dealership Infiniti Denver Timothy Dyke. Unbeknownst to me and not on any purchasing paperwork or CARFAX, they sold me a Q60 with two different sets of tires. Over time, Denver Timothy Dyke. Unbeknownst to me and not on any purchasing paperwork or CARFAX, they sold me a Q60 with two different sets of tires. Over time, this caused major wear and tear to my tires, as well as wheel bearings, alignment, and overall safety of the vehicle. When I brought the car in after one year for inaccurate tire sensors (particularly the front right tire, for the sensors read it as flat when it was fully filled at 40psi) and steering failures, they never acknowledged the differing tires nor the tire sensors, never checked the alignment in regards to my steering complaint, and sent me on my way without a service ticket on file. A week later, the vehicle jerked me into a pothole and the front right tire exploded. I had to pay for the vehicle to be towed there. The dealership/ Timothy Dyke claimed NO liability - NO liability on the different sets of tires. NO liability on their negligence during my first initial visit to the service department. Timothy Dyke claimed that since they never wrote a ticket on the service, there was zero paperwork, and I could not prove my visit without the paperwork. It was my responsibility as the customer to make sure the service department manager wrote a proper service ticket on my visit, and to have gotten a receipt as well. Again, no receipt, no liability on their end. Timothy Dyke also verbally assaulted and embarrassed his service department manager in front of me; pinned an employee up against me, the customer, claiming it was a he said/she said, and I, the customer, needed to argue with the employee, NOT his manager, Chris nor him, Timothy Dyke. That was the most disgusting behavior displayed by a manager, let alone human being, I've ever experienced in a public retail facility. I, the customer, felt it necessary to apologize to that employee for Timothy Dyke's misogynistic rant of a power trip he so happily displayed, giggling and mocking his employee multiple times. After "getting the bad out" as he claims, Timothy Dyke said he would meet me halfway in costs, I would be a happy customer, and everything would be taken of within 24 hours and a personal phone call at 8:00am with "multiple options" going forward with my vehicle. Unfortunately, Timothy Dyke lied, for that never occurred next. His manager called me with the bill of $2500 - I pay for 4 new matching tires, the alignment, labor, etc. I was then put in the position of pay it (basically buying my car back) or go to small claims court. They were no longer going to work with me. I paid in FULL. And sadly, Timothy Dyke nor Chris were there to shake my hand when I went to pick up my car. They know they lied, sold me a faulty car with two different sets of tires, and got away with it with smiles on their faces. I "luckily" discovered this going 30 mph on a city street, rather than at 65 mph on a highway, I could have seriously been injured driving. Infiniti / Timothy Dyke do not care. NEVER purchase a car from this dealership, Infiniti USA, nor Timothy Dyke in Denver, CO. More

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Professional staff Reliable excellent communication. Valet service was prompt. Fixed the problem with speed and accuracy Valet service was prompt. Fixed the problem with speed and accuracy More

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Professional staff. Great mechanics. Excellent valet service. On time with the pick up. Especially liked the video they sent me of the area that needed repair service. On time with the pick up. Especially liked the video they sent me of the area that needed repair More

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Infiniti of Denver is the best. The service that we receive from Clark is just incredible. He's the best. receive from Clark is just incredible. He's the best. More

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Just another outstanding experience at the sales and service departments at Infiniti of. Denver. First after my car, 2012 G37x, was totaled so Infiniti of Denver was able to find me a great 2015 Q50 wit service departments at Infiniti of. Denver. First after my car, 2012 G37x, was totaled so Infiniti of Denver was able to find me a great 2015 Q50 with low mileage and have us amazing deal and we love the car. Then it was time for some service work and we always use Infiniti of Denver and they never disappoint. In sand out in an hour and the car washed at a good price. More

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Denver Infinity did an excellent job on our recent checkup. Great detail to service with no wait time. Even a video of pre-word needs. checkup. Great detail to service with no wait time. Even a video of pre-word needs. More

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They are always professional and courteous. I trust that they are treating me fairly and charge me for what is really wrong with my car they are treating me fairly and charge me for what is really wrong with my car More

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Chris with Infiniti of Denver did a great job with our repair service and was great to work with. He is professional, courteous, and timely. repair service and was great to work with. He is professional, courteous, and timely. More

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Great service I was so pleased with the leaves of care Great service I was so pleased with the leaves of care that they provided to me and they took great care of my car. They replace the battery for me Great service I was so pleased with the leaves of care that they provided to me and they took great care of my car. They replace the battery for me when it wasn’t working and even vacuumed out my car and wash it off when they were done! More

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