Chris Malone | Page 11

An Abhorrent Customer Service Experience Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Fore Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Forester in March, right before NYC went into lock down. The car seemed great, but the AC wasn't super powerful. We asked about it, and was told that if there was an issue after we purchased the car, we could bring it in to get repaired, no questions asked. Obviously the seller, Chris, was just trying to make a quick sale. We took his word for it, which was a mistake on our part. Fast forward to May, and the AC is fully out. My husband took it in for a dye test (we were still within warranty then). We were told to bring it back when it stopped working again. The first week of July, it stopped working again. We made an appointment for two weeks later (now out of warranty) to get it serviced, and were suddenly slapped with a $700 bill, despite being told when we purchased the car that it would be taken care of and the fact that we started this process when we were still within warranty. We spent 8 days trying to get in touch with the General Sales Manager of the dealership, Michael Chiusano, to try to resolve the billing issue. We were pushed between departments, left multiple messages and emails with zero calls back, have been treated very rudely and dismissive, and in the end, got $60 off our $700 bill (after hours and hours on the phone, and multiple hours waiting in their showroom). A complete joke. We were scammed when we were sold the car and made the mistake of taking the dealership for their word. But hey, they made their sale, and that's all that matters. More

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nice experience Always make customers comfortable they advise you of the weight time give you a price before time so you can make arrangements. WENT IN FOR OIL CHANGE Always make customers comfortable they advise you of the weight time give you a price before time so you can make arrangements. WENT IN FOR OIL CHANGE AND ENGINE LIGHT ON THEY TOOK CARE OF IT NO PROBLEM. More

by NICKYDEST Verified Customer Verified Customer

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Chris Malone was incredibly helpful and insightful during the entire purchasing process. His knowledge and patience throughout the time I spent at Subaru was beyond reproach. I could not be more satisfied wi the entire purchasing process. His knowledge and patience throughout the time I spent at Subaru was beyond reproach. I could not be more satisfied with the experience. More

by WILLIAM.MCGRATH0 Verified Customer Verified Customer

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They stayed true to the time in which the service was scheduled to be completed. Service was professional and friendly. I highly recommend this place. scheduled to be completed. Service was professional and friendly. I highly recommend this place. More

by jimlebron2009 Verified Customer Verified Customer

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No pressure, just great service.Thank you Gerald and Chris. We are repeat customers and love our Subarus. Greatly appreciated the Covid precautions! All the best. Chris and Mary Chris. We are repeat customers and love our Subarus. Greatly appreciated the Covid precautions! All the best. Chris and Mary More

by COGSMOE Verified Customer Verified Customer

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All online, very simple. We reached out about some used car options and ended up purchasing a new car because of the financing specials and pandemic considerations. The corres We reached out about some used car options and ended up purchasing a new car because of the financing specials and pandemic considerations. The correspondence was easy and mostly via email. The car was delivered to us and all COVID protocols were followed. Chris was very friendly, easy-going and nice to work with. Would recommend to future purchasers. More

by MKMCNA Verified Customer Verified Customer

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The process for leasing a new vehicle was made simple, easy and painless. I would recommend this dealersher to anyone looking to buy or lease. easy and painless. I would recommend this dealersher to anyone looking to buy or lease. More

by RAMOSN Verified Customer Verified Customer

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Cornelius Middleton is great and a pleasure to work with. The service and staff at Bay Ridge Subaru are great! Everyone we encountered at the facility were friendly and accommodating. The service and staff at Bay Ridge Subaru are great! Everyone we encountered at the facility were friendly and accommodating. More

by DROMEO3 Verified Customer Verified Customer

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Thanks for the professional service. Loving my new Subaru Ascent. It makes my work for RAND Engineering and Architecture much easier to do in these times. Ascent. It makes my work for RAND Engineering and Architecture much easier to do in these times. More

by KLINGENSMITH.FAGIN Verified Customer Verified Customer

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Good experience Pleasant, effective, professional . I would definitely continue my relationship with Bay Ridge Subaru for years to come, God willing. Also would reco Pleasant, effective, professional . I would definitely continue my relationship with Bay Ridge Subaru for years to come, God willing. Also would recommend this center as well as the Forester. More

by BYRONJACKIE Verified Customer Verified Customer

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